Vacation at Royalton was above our expectations. Beautiful and clean beach. Lots of pools most of them with the swim up bars. Lots of fun at splash park with large variety of the slides. Food was delicious, especially at Grazie and Hunter Steak house restaurants, buffet was also tasty with lots of options for everyone. Amazing staff throughout the resort. Would like to say big thank you to our butler/friend Freddy that made our stay pleasant and welcoming. Definitely would recommend this place to anyone who's looking for little bit of everything!
Outstanding hotel with lovely, welcoming staff who completely made our holiday. Loads of space around the pools with loungers available through the day. Lovely spacious rooms with comfortable beds, good showers, mini bar, working safe and balcony. Immaculate hotel and grounds with reduced capacity in restaurants and face coverings worn by all staff and guests when inside. Complex is big and joined to the Royalton Punta Cana - all lovely to walk around though there is a frequent shuttle (open sided small train so now covid concern there). We managed to get in our 10000 steps every day just wondering around with the kids and walking on the beach so easy to stay active if that’s your thing (we also used the gym), or just kick back and relax if you rather! Restaurant wise there are a number that you can use whilst staying at splash - our favourite was the Italian over at Royalton right next to the beach - buffet at lunch and al a carte dinner. Mexican (splash) has a good atmosphere - tasty food but small portions. We didn’t like the food so much at the Italian at Splash but it’s a nice place to sit. Tip - Beans at Splash does ice cream! We thought only scoops at Royalton did until our last day! Both are great for grabbing a coffee and cake if you prefer for breakfast or a much needed snack after swimming. The buffet restaurant has a great selection of tasty food, is spacious so not too crowded or noisy and again the staff were all great. The pools are fantastic, huge and well kept. No lifeguard if that’s important to you but tons of staff on hand. The water park is amazing - our kids are 11 and 15 and plenty to keep them occupied though the smaller kids area also looked fantastic, great family fun, also plenty of really good lifeguards here. The staff at both hotels are amazing - really helpful and friendly which we find makes a huge difference to a holiday. Some tips were given by us and others but not all, and we didn’t feel pressure to do so. One of our favourite parts of the hotel was the variation of seating and bar areas - we wondered around the resorts in the evening and sat at different places each time to take in the atmosphere, listen to live music or just relax - the bar up the stairs at Royalton and the main square are gorgeous places to sit and lovely to see so many people having a good time but we never felt uncomfortable with keeping distance due to covid. The beach is gorgeous, sea great for swimming in (strong undertow so be careful with children), never felt hassled by sellers on the beach and felt safe at all times. Fully recommend!…
We are an extended family of 12 ( 4 kids under 10 and 8 adults/seniors) who spent a wonderful week together and got back a few days ago to Canada. We did go Sunwing, which we were nervous about given recent cancellations, and part of our group travelled from Halifax and the rest travelled from Toronto. The Flights to Punta Cana were completely on time, luggage intact. The return flights were delayed because the airport boarding pass scanners were not working and this delayed most flights - so Sunwing was at its best. Splash resort is very welcoming, friendly, with ample staff and competent supports. We had Diamond club upgrade. We stayed in various types of room, some were single hotel type rooms, and others were two rooms for families with two balconies and lots of space. Our butler Johnathon was helpful with making meal reservations and as early as possible since we have quite small children who needed to eat early. He also decorated the birthday rooms and obtained an awesome cake for the celebration. Restaurants really don't open til 6:00pm which would be my only complaint about the resort since kids are hungry at 5:00 but the only option is a hotdog or hamburger or maybe a sandwich and fries. If you have diamond club, you are afforded some coupons that help with purchasing wine, cabanas etc. However, we were not given the coupons on the first day, and we have already purchased some wine before getting the coupons several days later. They did make the adjustment on our bill at checkout after some discussion. So not a big deal. The facilities are very good, the place is clean, the life guards are very good, and also very friendly. The water park was so much fun for all ages, with lots of chairs and seating available. Also the seating at the pools was ample. Towels often unavailable by late afternoon, so keep your own towels closeby. Food was good. The best restaurant was the Hunter on the PC side. We enjoyed the buffet - on both sides of the resort. PC side tended to be more active, more music, more party atmosphere and this is where the white party in each week. Splash side more family oriented, though the entire family seemed to enjoy the kids disco at night. Sometimes the scheduled shows were delayed to the point where you simply could not make the kids wait til it started, which was disappointing for them. However, this activity staff were hard working and kept positive. Bar staff was awesome, very good service, and always friendly even when I messed up pronunciations of drinks. We really had a great time. …
We had an absolutely amazing time at the Royalton Splash. We upgraded to the Diamond Club. It was absolutely worth it, access to special areas at the pool and beach and the a La carts at the Royalton Punta Cana. Edwin was our butler and he was delightful to work with. Always responsive to any requests and helped get all the reservations for dinner and the cabana.
Had a great time with our family in Punta Cana at the Royalton Splash. Great service and atmosphere. Jonathon our Butler attended to our every needs. He pre booked all of our a LA carte reservations for us in advance and catered to all of our needs. The diamond club was worth every penny. You get access to multiple resorts while staying in the Royalton Splash one of which had a great Waterpark that accommodates toddlers to adults.
Rooms were just OK. Housekeeping was very good. Bartenders and waitresses were fabulous. Juan, Willy, Julian Juan, Yessenia, Estefani, Elias, Ruber, Eva ,Yully, Mafalda and Windy the towel attendant were fabulous. Food was cold and not much variety. Grill out at pool was good.
I will absolutely be going back. The resort was clean and beautifully landscaped. There is plenty to do for all ages. All staff was eager to please and they never had their hand out expecting a tip. Yessenia at the main pool was especially wonderful, her smile was brighter than the sun!! My only complaint is the inaccurate description on the Royalton Splash website. It states “…full access to dining, amenities…” when in fact you cannot access the buffet at the other resort. That being said, the food was very good and there was always a great selection. I will miss the bbq hamburgers by the pool!!
We had an amazing time and great service from Rosa, Alexis, and Miguel and the lobby bar! they were very friendly and helpful. They were even nice enough to let us step behind the bar and service they some drinks lol!
I would like to compliment these fine folks that work at the Royalton Splash Resort. These folks give the best guest experience and service. These are folks work as bartenders, wait staff, and around the pool area. They are Juan, Willy, Julian, Yessenia, Estefan, Elias, Ruver, Eva, Yulley, Mafalda, Pamela, Juan (Batista), and Windy who takes care of the towels at the pool. All of these folks deserve a pat on the back for the great job they do taking care of the guest and severing the guest.
Verry good service from all the team at the hotel. Everyone was verry nice, smiling and hard worker! We had a verry good time with everyone! Special thanks to wener, alexi, rosa, miguel and franschesca!