Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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Playa Arena Gorda, Highway Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$ 310
Free cancellation until 20/02/22
Reserve now, pay at stay
US$ 310
Free cancellation until 21/02/22
Reserve now, pay at stay
Booking.comUS$ 310
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Panoramas (26) Pool & Beach (2230)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#59 of 162 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, French, Spanish
Location
Full view
46Car recommended
Grade: 46 out of 100
189Restaurantswithin 10 km
70Attractionswithin 10 km
Contact
Playa Arena Gorda, Highway Macao, Punta Cana 23000 Dominican Republic
Getting there
See all nearby hotels
11310Reviews2029Q+A100Room tips
Reviews
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Popular mentions
It was wonderful. Staff is great especially the vibe team Luis, Philipe, David awesome people. Excellent service at the bar and restaurant great . Definitely doing a return trip. Their friendly attitude and hospitality made our trip a very memorable one.
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Date of stay: October 2021Trip type: Travelled with family
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 4 days ago
Dear rolandow73, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday. We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,
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I’ve never written a review before. I’ve travelled to over 46 countries and at least 20 all inclusive resorts ranging from 3-5 stars. This has been by far the worst experience. We arrived today. Check in was fine. However we gave the tags to the bellboy for our luggage as instructed and the luggage took 2 hrs to arrive and even for that we had to call 3 times. Front desk doesn’t pick up the phone. And then they delivered the wrong bags and so we had to go back to the front to find out bags. Fine. Then the a/c in the room stopped working about 30 mins after we got our bags. I called guest services and said we are going to dinner but please have the technician come in while we eat. 2.5 hrs later they still had t come. I called again and was told he was on his way. 30 mins later he still hasn’t arrived. Also, the tv doesn’t work. This is where they list all the hotel activities. We asked at the front desk and they said apparently they hadn’t completed the registration properly at check iand said they would do it right away. 6 hrs later right now and they still have not done this. Not enough bath or hand towels (one for the room) and no face towels. There is consistently only one person working the front desk and they constantly seem to be dealing with some issue with a patron so you can’t get served. Also the rooms are not sound proofed even a little so you can literally hear everything and everyone that passes outside. I’m not expecting it to be like home. You always hear some noise outside but this is something else. I have called front desk 6 times and my roommate 2 just to get our bags and try and get a technician to get the a/c working. And the latter still has not occurred. Also they don’t apologize here for any of this lack of service. I usually stay at the RIU chain and would highly recommend that for anyone travelling anywhere south. I had Berber tried royalton before and for the at reason wanted to try it. Big mistake. Don’t do it. Go to any other chain.…
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Date of stay: October 2021Trip type: Travelled with friends
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 2 weeks ago
Dear Aliya G, Receive a warm regard from Royalton Splash Punta Cana. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; We assure you that the circumstances you described are not typical with the high standards that we strive to provide cuz we take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. Accept our sincere apologies for the inconveniences that you may have with the AC and the general maintenance of your room; your important comment has been send to the Maintenance Department for improvement. We lament that the assigned room did not meet your expectation. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Splash Team.
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We traveled to this resort for a quick getaway. I was shocked to find out that all inclusive does not actually mean that you can eat all day at this resort. If you don’t eat b4 3 pm prepare to starve until 6. Also if you are at the pool or the beach the only way you can get food is if you rent a cabana. So unless you get a cabana you can not get any food at all!! Which is ridiculous!! Also room service is $5 !! I have never stayed at an all inclusive resort where food is not available all day. When I originally planned the trip I booked the Riu but I changed to this hotel a couple of weeks before we left because my friend said Royaltons are so much better. I’m sorry I switched because the Royalton was more money & it definitely wasn’t worth it. I will never stay at another Royalton resort ever!!…
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Date of stay: October 2021Trip type: Travelled with family
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 2 weeks ago
Dear Tonya H, Receive a warm regard from Royalton Splash Punta Cana. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. We regret that you didn’t find the food service up to your satisfaction. We take good note of your observation and your comment will be sent to the general department. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Splash Team.
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Where do I even start .. This was my husband and I second time coming to this resort. Before corona virus in 2019 we stayed at grand memories which we really enjoyed. We decided to return but instead chose to stay at the royalton because we believed we would be closer to the beach and all of the restaurants & entertainment. Surprise, surprise when we arrive after waiting 2 hours to check in we find out that royalton is now grand memories they just changed the name and we were over a 10 minute walk from everything. Our whole area was shut down all week until the weekend when the wild locals came crashing the resort. BTW we upgraded to diamond club members and were given a butler that did absolutely nothing for us. Didn’t explain anything or help bring bags to room when we arrived or when we departed we had to carry all of our own luggage to check out through the trolley. When we finally got to our room it was not clean there literally boogers smeared over the couch it was truly disgusting. Every evening all you could smell in our room was strong sewage that was literally coming in through the drains. Our mini fridge was never restocked. One night we called to get some drinks because we realized once again it wasn’t stocked. They called our room back over an hour later to make sure we wanted drinks …OBVIOUSLY.. but to no surprise they did not even show up so we stayed thirsty all night. BecAuse in order to get to the closest place to get a drink you would have to walk to the real royalton side which takes close to 15 minutes since the trolley never comes. So when you just decide to start walking after waiting over 20 minutes you try to wave down the trolley if it ever goes by and they just speed past you. So upsetting. Also make sure you understand the exchange rate because depending on the store they make it up themselves. And when you try to explain to them that is not the right exchange rate they pretend they don’t understand English. I am so upset I usually am pretty chill but I can’t believe this experience especially with being a diamond member. We tried to express how upset we were and that we wanted to be on the royalton side and they tried charging us an extra $416 like that was some kind of deal. I feel so ripped off. When we arrived they informed us we had an 80$ credit to use . So we decided to get a cabana one day $39 and a $22 lobster another night. Just to find out at check out they will not apply this credit to either of these things. Nobody explained anything to us. The steak house the best place to eat just randomly closes with no explanation. Items they have permanent on the menu they did not have. They had calamari one night out of our 7 day vacation. This situation topped it all off. From the beginning of our stay our remote for our tv was barely working. Finally one night in the middle of our stay it completely stopped working. You would think this would not be a big deal and they could just replace the remote. So we call down to the front desk. They sent a man up who did not know english. He brought new batteries. Which did not work. The whole time he was huffing and puffing messing with the remote. Finally he gets on his phone and passes it to my husband. It was the front desk who told us to go to sleep and they will figure it out in the morning. I was livid. GO TO SLEEP !!! On my vacation I was told to go to sleep like a child because they were too lazy to get a replacement remote. So one night with no tv at all and another few nights with absolutely no drinks. I will never return again or recommend this resort to anyone. Please save your money. I will be making a complaint to anyone and everyone that will listen. When we left the resort the lady told us to have a nice life because we were upset about having to pay more money when we were suppose to have had a 80$ credit . Never again. Stay away. Staff are rude and don’t give a f to even be their at this point. People on the beach harass you all day long begging for you to buy their service. Pathetic…
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 2 weeks ago
Dear HailynTy, Receive a warm regard from Royalton Splash Punta Cana Resort & Spa. It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; We assure you that the circumstances you described are not typical with the high standards that we strive to provide cuz we take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. We extend our sincere apologies for the impression you may have had regarding the service in our Diamond Club. We take good note of your observation and your comment will be sent to the Diamond Club Manager. We apologize for any inconvenience you may have had during your stay at the hotel. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Splash Team.
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+1
Is so many people that we are and will be very grateful for . Starting by our Butler Lenny Martinez " what a guy " he did an outstanding job , he is on the reasons why we will be going back to the resort and stay at the Diamond Club. His dedication & constant checking on us to make sure we were ok was more than admirablez ! Muchas gracias por tu esmerado trabajo , cortesía y profesionalismo. Bravo! You made our Anniversaries more special than we thought! Outstanding service Lenny . We will only one to have you as our Butler. The cleaning crew ladies that did our rooms 1355 & 1342 for the week of September 12 to 19 were extremely nice to us & surprises every day with beautiful bed decorations, always clean and safe . The waters & waitresses at the diamond club beach & restaurants were outstanding with their excellent service and kindness. We truly admired how the staff , cooks , cleaning crew , gardeners, cheffs , pool crew, bartenders, security maintained their masks and make sure every one was following covid rules . Our Concierge Smerlin Goris was very responsive when we were in need of help regarding our room accommodations and listened to our requirements. A big thank you to all the cheffs , assistants, cooks for such a delicious delightful dishes¡ no complains what so ever regarding their food . Always clean, great flavors, great variety to please anyone and everyone, beautiful attractive food displays. A special thanks to cheff Marcos and assistants who prepared a stunning delicious food on the beach courtesy of the Diamond Club. Best maracuya " chinola" dessert i have ever had. Many thanks to all the hard working people of this amazing Resort . We will be back for sure . On behalf of my husband and I, Adriana McNeill. Canada & Colombia love Domenican Republic people ¡…
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Date of stay: September 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 4 weeks ago
Dear S3622PNadrianam, Receive a warm regard from paradise! We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. Comments like yours are our best reward. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. Thanks a lot for this! We are sincerely looking forward to the pleasure of welcoming you again in Royalton Splash Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Splash Team.
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PRICE RANGE
US$166 - US$697 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Memories Splash
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
525
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Claim Your Listing Frequently Asked Questions about Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Which popular attractions are close to Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Nearby attractions include Hard Rock Casino Punta Cana (1.2 km), Sky Casino Punta Cana (0.8 km), and Cirque Du Soleil Bazzar (0.9 km).
What are some of the property amenities at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Conveniently located restaurants include Dinner in the Sky Punta cana, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
The staff speaks multiple languages, including English, Spanish, and French.