Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
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Playa Arena Gorda, Highway Macao, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 230
US$ 230
US$ 195
Free cancellation until 16/04/22
Reserve now, pay at stay
US$ 230
US$ 196
Free cancellation until 15/04/22
Reserve now, pay at stay
Expedia.comUS$ 196
Hotels.comUS$ 196
eDreamsUS$ 195
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Panoramas (26) Pool & Beach (2237)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Staff required to regularly wash hands
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 163 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Snorkelling
Tennis court
Water park
Aerobics
Billiards
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, French, Spanish
Location
Full view
46Car recommended
Grade: 46 out of 100
196Restaurantswithin 10 km
70Attractionswithin 10 km
Contact
Playa Arena Gorda, Highway Macao, Punta Cana 23000 Dominican Republic
Getting there
See all nearby hotels
11362Reviews2034Q+A100Room tips
Reviews
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Popular mentions
Incredibly disappointed with this hotel. We are here right now, halfway through a 10 night stay and we feel like we don't want to be here. Where do I start... - Appalling COVID measures. They have a long list of COVID protocols in place but hardly any are followed. We feel very uneasy with this. No hand gel around. Staff generally have face masks on but it's fairly common to see them pulled down when they are working around food. Chefs, waiters and bar staff have all done this. Guests are asked to wear a face mask on entering restaurants, yet half the guests then don't wear them whilst getting food from the buffet and staff don't say anything. Large crowds everywhere and nothing to prevent COVID. - The music is so loud! You literally can't hear yourself think around the pool and all we can hear from our room until the early hours is thumping music. - Staff. 95% of the staff act like you are a total inconvenience. They are rude and you have to ask for things multiple times before they help you. A small number of staff are great, but they are by exception. Also, English is not very well understood. It's a struggle for anyone who doesn't speak Spanish to communicate with staff. - Local guests. On a weekend (all weekend) expect chaos. It feels like we are on a club holiday in Ibiza. Insane crowds everywhere you go. No room round the pools, impossible to get drinks at the bars and have to fight for food at meals. Really not what you need with two small children. Locals appear to get preferential treatment at bars. Other guests wait patiently whilst locals push through, shout their order at the staff and then get served. - No sundowners at the beech even during the week. - We were told that no reservations were needed for a la carte restaurants, however this is obviously not true. We queued up only to be told that you needed a reservation or had to wait an hour for a table. The sister hotel seems quite a bit better. We have eaten there a couple of nights and the staff are much more attentive and the food was a lot better. We definitely won't be coming back here. Maybe it's just not suited for us. Would suggest it's better for people who want to come and party rather than chill out and relax.…
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Date of stay: November 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 4 days ago
Dear FayeM963, Receive a warm regard from Royalton Splash Punta Cana. It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; We assure you that the circumstances you described are not typical with the high standards that we strive to provide cuz we take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. Thank you for taking the time to share your experience with us regarding our staf is not using mask. We appreciate your important feedback with some observations; it is only through the comments of our visitors that we can improve our facilities and services. Regarding your comment on the preference of the service, we want to let you know that we do not take into account language, color, race or religion for us to give our best service to our dear guests. We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an exceptional service to our visitors and continuously ensure a quality holiday among our guests. We took a note about your point and we sent it to the appropiate department to take meassure on this point. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Sincerely, Royalton Splash Team.
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+1
Had an excellent trip here! We were a family of 14; with kids ranging from 3-14 that all enjoyed it. The teen club and escape room never opened which was a disappointment - as we couldn't seem to get any answers about it. Advice: Have to invest in the Diamond Club - use the lounge to get snacks throughout the day, and be sure to take care of the wait staff - they are excellent to name a few: Juan Carlos, Joselito, Charlys, and Jose Luis at the Diamond Club - outstanding service - and just couldn't have been any nicer! Just made us feel so welcome and made the experience so much more special. The resort was clean, they had some fun activities - David and Marita were excellent hosts for Yoga each morning and water aerobics in the afternoon - great music, high energy and fun! One disappointing note - the swim up bar - which is what we were looking forward to, was closed, as well as the teen club, and escape room - and no information about this in advance. Water Park - WAS A HIT! My kids loved it! Absolutely incredible! The staff was outstanding! Clean Clean Clean! I was very impressed with the cleanliness of the resort - our Housekeeper, Stefanie was outstanding! Our room was pristine when we returned every day and would find flower petals on our bed daily.…
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Date of stay: November 2021
Value
Cleanliness
Service
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 6 days ago
Dear katib382, We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. We appreciate your feedback with some important points to improve on our Swim Up Bar. Our Management understands that only through the opinion of our visitors we can become excellence. We are sincerely looking forward to the pleasure of welcoming you again in Hideaway at Royalton Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Sincerely, Royalton Splash Team.
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I can't wait to get out of this zoo. Once the local people get here you don't even find food to eat. Everywhere you go is either line up or food is finished. I tried to get a drink at the swimming bar but look at how these people were climbing each other for drink!!!! It is unbelievable. They push poeple, they swear, they get drunk and jump in the pool and they make chaos. I really feel I'm a hostage in a zombie tribe. The shuttle service is always full that we have to walk all the time. As soon as the shuttle gets at the stop it is the locals push the passengers to get into the shuttle. Today my son fell down the shuttle. I went to reception and they said thy can't do anything about it. Loud music beside the room. Very poor management, staff don't know how to communicate with you. They can't even answer a simple question. Sunwing people are also no use. They gave no information about entertainment, restaurants, or other information that might be useful to know. There were just trying to sell us packages. It is our 4th day of stay and so far we have called more than 10 times about the noise of the super loud music. I am a regular traveler and I am very much familiar with the norms of the hotels in south America. But this hotel has no norms and all you see is odd. I don't recommend this hotel to any families. I do regret waiting my money.…
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Date of stay: November 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 1 week ago
Dear 984betyj, Receive a warm regard from Royalton Splash Punta Cana. First of all, we want to say that it is our deepest regret to read that you went through such inconveniences during your recent stay at our property; We assure you that the circumstances you described are not typical with the high standards that we strive to provide cuz we take pride in creating memorable experiences for our guests and in order to do so, we focus on following the highest standards of quality and service. Regarding the Shuttle service, please be assured that we took notes about this situation and we want to apologize because of it your son fall off from the train. We're going to send this comment to the General Department to take meassures in order to prevent this kind of situations. We apologize for any inconvenience you may have had during your stay at the hotel due the loud music. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Cordially, Royalton Splash Team.
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Elected to go with the Diamond Level and see what it had to offer, so you get to check in your special lounge with drinks and food available. That was easy and took us to the room in a golf cart. Immediately we notice the room was hot, AC not working so we called at 3 pm to inform them, we go to the beach, come back at 6 and room is still hot, we call again and they have no knowledge of anybody making a call earlier in the day. so now they want us to have dinner and they will resolve it after dinner. NO NO we tell them we need another room ASAP but that took almost an hour. Food was very average, drinks at the diamond lounge was good, would recommend paying the extra for the diamond service. Overall will not go back to this one but may try some of their other resorts, the Bavarro look well maintained You can go but do not expect 4 star service and food. maybe a low 3…
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Date of stay: November 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 1 week ago
Dear andy s, Receive a warm regard from Royalton Splash. We would like to thank you for taking the time to write this review with detailed highlights about your stay. Accept our sincere apologies for the inconveniences that you may have with AC and the general maintenance of your room; your important comment has been send to the Maintenance Department for improvement. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food. We have been honored with you having chosen our resort at Punta Cana and we appreciate your feedback with some important points to improve. Our Management understands that only through the opinion of our visitors we can become excellence. Sincerely, Royalton Splash Team.
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rested in this hotel for 9 days. We liked everything. Great service and staff, great animators but most liked Nerio and Luis. Great choice of restaurants and bars. and access to the sea is paradise. Ty for best rest.
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Date of stay: November 2021Trip type: Travelled as a couple
Helpful
Response from Royalton Team, Director General at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Responded 1 week ago
Dear cosoez, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday. We work hard to treat our guest’s will! We’ll make sure that our staff gets the recognition they deserve. We are sincerely looking forward to the pleasure of welcoming you again in Royalton Splash Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Cordially, Royalton Splash Team.
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PRICE RANGE
US$166 - US$697 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Grand Memories Splash
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
525
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Claim Your Listing Frequently Asked Questions about Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
Which popular attractions are close to Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Nearby attractions include Hard Rock Casino Punta Cana (1.2 km), Sky Casino Punta Cana (0.8 km), and Cirque Du Soleil Bazzar (0.9 km).
What are some of the property amenities at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, parking is available to guests.
What are some restaurants close to Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Conveniently located restaurants include Dinner in the Sky Punta cana, Restaurant Maiko, and Restaurant Garden Grill.
Are there opportunities to exercise at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino?
The staff speaks multiple languages, including English, Spanish, and French.