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The Westin Puntacana Resort & Club

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The Westin Puntacana Resort & Club
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785 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Puntacana Resort & Club
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Showing 676: English reviews
Springfield, Missouri
Reviewed 10 May 2015

We went to the Westin Punta Cana as a married couple without kids for a 'babymoon.' Walking into the resort, you will immediately feel relaxed. It is brand new, clean, modern, and has every Westin amenity you would expect. There is no 'fight' for service or attention by the staff. Rather, the staff was excellent, and they made many efforts...

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Thank Honeymooners_811
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Honeymooners_811 thank you so much for taking time to have a review about your experience in our hotel, and mentioned the great attitude about the entire staff. we provide with a shuttle transportation complementary to all guests to puntacana village where the super market and shops are located, reminding you that gray-line taxi service is a third party company...

A TripAdvisor Member
Level Contributor
1 review
2 helpful votes
Reviewed 8 May 2015 via mobile

My favorite place I can't thank the staff and the Westin enough. They truly made my birthday extra special from the card and the little Dominican doll when I got back from the beach. To knocking on my door minutes later with two small delicious cakes with a candle for my friend and I. It meant so much since my...

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2Thank A TripAdvisor Member
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Trip Advisor member Thanks for sharing your experience in our hotel and we are more than happy that you enjoyed your birthday in a special way We hope to visit us again

Denver, CO
Reviewed 8 May 2015 via mobile

One of the most relaxing hotels I've ever experienced. I've stayed at many five star hotels throughout the world, and I can honestly say Westin Punta Cana can compete with any of them. Unlike some of the reviews I read prior to staying at this hotel, the staff was incredibly friendly and went out of their way to ensure my...

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1Thank PuraVida32
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear PuraVida32 thanks for your review about this great experience you have in our hotel, we're working about the little language barrier some of our staff have to provide a better service to other guests like you.

miami, fl
Reviewed 7 May 2015

Recently stayed at the Westin Punta Cana for 3 days. The hotel is beautiful and very peaceful and relaxing. The pool and beach areas are great, very large and quiet, not the usual resort noisy ambiance. The beach itself was a bit rocky on the bottom and there seemed to be a lot of algae (or some other species of...

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1Thank Thirtysomething
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Thirtysomething we really appreciate your review about our hotel and services and we are glad your stay was as wonderful as you mentioned since the beginning of your arrival. we are also take note about your food experience in our restaurants to get it better.

Palmdale, California
Reviewed 7 May 2015

The Westin Resort in Punta Cana, Dominican Republic was a wonderful experience for us. This resort located close to the airport but without the noise that comes along with an airport close by. The resort has been there less than 2 years very well kept privately owned by a few recognizable celebrities, who also own the airport ( the only...

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2Thank Earl2013
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Earl2013 I'm reading your review and I see that you enjoyed many activities of the resort Thank you for share your review and for the comments about our staff and management See you soon!!

Punta Cana, Dominican Republic
Reviewed 4 May 2015

The Westin is the Jewel of the Dominican. We had an amazing trip and felt like we were receiving the royal treatment. A special thank you to Katarina, Lizardo, our server in the cigar bar whose first name starts with I and Carlos. We had a great time and thank everyone for making our first trip to the Dominican a...

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1Thank Kate H
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Kate Thank you for your feedback and for mentioning some of our employees I send a copy of this review to the HHRR department to be placed in their files We hope you visit us again

stamford, ct
Reviewed 30 April 2015

I would first like to start off by saying this was a fun vacation but it shouldnt be a spg 4 star resort based on the services provided and level of service. Second they definitely nickel and dime you on everything at this resort. The resort fee they charge is absurd considering they charge you for bottled water everywhere you...

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3Thank albanyalum
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Mr. Albanyalum, Thank you for taking the time to sheared your experience with us. We are really sorry that it was not really what you were expecting, we are taking note on all your comments to improve in a better service. We hope to have the chance to see you back again and do our best to make it...

Jupiter, Florida
Reviewed 30 April 2015

Recently stayed here and the property was very nice. The hotel staff was very helpful with anything we needed ... from questions, to transportation (on property) and generally just anything. Stayed 5 days and by the second day we were being addressed by name which made it a nice feeling. The two restaurants onsite were OK. Anani was the better...

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1Thank David M
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Mr. David M, We are very happy to realize you had the chance to experience our Resort's Gastronomy. Each and every day we are on top of service in order for our guests to have an amazing stay. We are looking forward to welcome you in the near future. Best regards,

NY
Reviewed 27 April 2015 via mobile

It's sad that I have to write this review for Westin since I have never had an issue with them across the globe. This was by far the worst experience we had. The front desk and the restaurant guys need a lot of training and operate like a 2 star hotel. Apart from not filling the breakfast buffet to making...

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3Thank Audi280
Puntacana123, General Manager at The Westin Puntacana Resort & Club, responded to this review

Dear Audi280 We are sorry that you did not seem to be so impressed by your stay looking at the score you gave us, we wish we would have done a better job of impressing you. Thank you for the feedback and we hope you do come back some other time.

Ridgefield, Connecticut
Reviewed 24 April 2015

There is serious sanitary issue there. So many flies in the restaurant, and my family got serious diarrhea. Although they have 3 restaurants there, but only one available restaurant provides buffet. Lots of different kinds of foods choices, but it is still boring after many days of stay. It is hard to reserve another two available restaurants over there. I...

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4Thank Ocean06877

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Puntacana Resort & Club

Address: Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: ₹ 11,458 - ₹ 31,543 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Puntacana Resort & Club 4.5*
Number of rooms: 200
Reservation Options:
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Hotel Style:
#31 Spa Hotel in Punta Cana
#33 On the Beach Hotel in Punta Cana
#35 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Puntacana Resort & Club staff and other travellers.
91 questions
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Questions? Get answers from The Westin Puntacana Resort & Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have a balcony with a view of the pool and ocean. You can't choose a bad one!”
 of 5 bubbles 214donr, 9 Dec 2016 | Read review
“Ask for a beach view, most rooms have one”
 of 5 bubbles FrankA656, 28 Nov 2016 | Read review
“Don't even try”
 of 5 bubbles mikefaud1, 28 Nov 2016 | Read review
“Top floors (400’s) facing the ocean are best.”
  • View from the suite
 of 5 bubbles liquidbreeze, 15 Nov 2016 | Read review
“Rooms that face the pool have the best view”
 of 5 bubbles phil0menaq, 11 Nov 2016 | Read review
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