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Sirenis Punta Cana Resort Casino & Aquagames

15/06/2017 16/06/2017
1 room 2 adults 0 children
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Sirenis Punta Cana Resort Casino & Aquagames
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8,476 Reviews from our TripAdvisor Community

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There are newer reviews for Sirenis Punta Cana Resort Casino & Aquagames
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Showing 4,612: English reviews
Reviewed 19 August 2015 via mobile

I want to keep it short and sweet, so here goes. The food was good, the beds were TERRIBLE, the bathrooms were gross, the beach was nice, the pool was nice, the staff was friendly (but they don't speak very good English so brush up on your Español). The casino is TINY. The maintenance is awful, our phone didn't work...

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Helpful?
2Thank Maranda M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Maranda M, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you are thinking...

Montreal, Canada
Reviewed 18 August 2015

We travelled with our 3 kids and I took the time to contact the resort before. Well I got a room on the 2nd floor so guess where the stroller stayed at night... No use complaining at the front desk because no one there speaks English. The beach is horrible, it's full of seaweed and it stinks like fish. The...

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Helpful?
1Thank Helen and Toni D
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Helen and Toni D, Thank you very much to have taken the time to share your feedback with us. I will definitely take it for future improvements of our resort as we are constantly working on improving our services and amenities. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you want to discuss any issues or if you...

Santo Domingo, Dominican Republic
Reviewed 18 August 2015

I stayed at the resort for 4 nights and had a great time. The Public relations team goes out of their way to make your stay as pleasant as possible, as all their employees from housekeeping to bar and restaurant attendants. The Water Park is really fun for both kids and adults. Would stay again. Great place to visit with...

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Helpful?
1Thank Christian D
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Christian D, First of all I have to thank you for taking the time to write your review and I’m happy to see you and your family had an amazing holiday with us. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family...

Montreal, Canada
Reviewed 18 August 2015

I visited this resort with my husband and 3 children (3, 5 and 7 years old). The supposedly newly renovated rooms were run-down and not very clean. The beds and the pillows were extremely hard. We have been to other resorts in Mexico and Cuba and so we expected hard beds but these were worst then anything I’ve ever experienced....

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Helpful?
1Thank Geneviève M
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Geneviève M, First of all I have to thank you for taking the time to write your review and I’m sorry to hear you didn’t have such a good vacation staying with us. Your comments will be taken into consideration in order to improve the quality of our services. Don’t hesitate to contact me personally at infodominicana@sirenishotels.com if you...

Reviewed 17 August 2015

I stayed here the week of the 8th of August 2015. I missed my flight and public relations managers Yoel and Reynaldo went beyond the call of duty finding us another flight and Yoel managed to have us stay in the hotel for an additional 2 days. We were really worried at one point, when all other hotels had no...

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Helpful?
Thank Jose V
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Jose V, Thank you sharing your great reviews about our staff and your memorable vacation at our resort. We work so hard to make a memorable experience for our clients that it’s nice to hear that our team’s hard work pays off. Please don’t hesitate to write me at infodominicana@sirenishotels.com if you decide to come back in the future...

Santo Domingo, Dominican Republic
Reviewed 17 August 2015

Great place to spend family vacations. Aquagames park was a blast for the children. Personnel were very friendly and gave us the best attentions. Hoping to come back again. Breakfast was very good and variaty of restaurants.

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Helpful?
Thank icelsa d
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi icelsa d, Thank you very much for taking time to share your holiday experience with us. It’s a pleasure to hear that you had a lovely holiday at our resort. I will leave you my e-mail infodominicana@sirenishotels.com if you ever want to come back to our resort. It will be a pleasure meeting you and ensuring you spend another...

london
Reviewed 16 August 2015

Firstly I want to start by saying I have NO idea why people are complaining about this hotel or better still where they have been on holiday before? Myself, fiancé and 10 year old stepson stayed here from 22nd July-6th August. We were in building I in room 202 (I had requested with the travel agent that we had a...

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Helpful?
17Thank londonginger
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi londonginger, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your...

Sorrento, Italy
Reviewed 16 August 2015

The grounds are lovely and well kept as is the reception area, this leads you to expect the rooms to be the same.....don't! The room was run down and shabby although the maids were lovely and did a great job. The pool area is great although you will be constantly harassed to sign up for trips by people who won't...

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Helpful?
1Thank Kerry B
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Kerry B, Thank you for taking the time to write your review. I’m sorry to hear the hotel didn’t meet your expectations during your trip. Your comments will definitely help us improve our services. Please don’t hesitate to write me if you want to discuss your situation further at infodominicana@sirenishotels.com or if you decide to come back in the...

A TripAdvisor Member
Level Contributor
4 reviews
4 helpful votes
Reviewed 16 August 2015 via mobile

I recently visited this resort in August with my husband and 2 children ages 3 and 15. I am a RCI member. From the time I booked on line, I was treated very well. I kept in constant contact with my Concierge Abel. He had set up some days for us to eat at the ala carte restaurants. As well...

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Helpful?
4Thank A TripAdvisor Member
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Dear Guest, Thank you for your great comments. I’m glad to hear you guys had a great vacation at our Resort. Our whole team is working very hard in insuring the quality of our services. Please contact me at infodominicana@sirenishotels.com when you are planning your next vacation so I personally welcome you and make sure you have as much of...

Preston, United Kingdom
Reviewed 15 August 2015

We had previously read reviews here and felt a little unsure of our holiday - but we have truly had an amazing time. All staff were friendly and helpful, food was great and with a good variety, everywhere was clean and tidy.We came away to relax and have peace. We certainly found it. Thanks. Gracias por unas vacaciones increíbles, Un...

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Helpful?
3Thank Tracy W
Aquagames, Guest Service at Sirenis Punta Cana Resort Casino & Aquagames, responded to this review

Hi Tracy W, First of all it’s always a pleasure to receive great reviews as we work really hard to ensure our clients spend a great vacation. I invite you to contact me at infodominicana@sirenishotels.com when you are planning your next vacation to our resort so I can ensure you and your family spend another memorable vacation. Veronika Salikova Guest...

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15/06/2017 16/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service

Additional Information about Sirenis Punta Cana Resort Casino & Aquagames

Address: Playas Uvero Alto | Macao Beach, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: ₹ 7,499 - ₹ 18,876 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sirenis Punta Cana Resort Casino & Aquagames 3.5*
Number of rooms: 427
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Booking.com, Hotels.com, Travelocity, Hotwire, TripOnline SA, Evoline ltd, Cheap Tickets, Cancelon, HotelQuickly and Hotel.de so you can book your Sirenis Punta Cana Resort Casino & Aquagames reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sirenis Cocotal Beach Resort Casino And Spa
Sirenis Cocotal Beach Hotel Punta Cana
Sirenis Resort Punta Cana
Sirenis Cocotal Punta Cana
Hotel Sirenis Cocotal Beach
Sirenis Cocotal Resort
Hotel Style:
#42 Family Hotel in Punta Cana
#43 Casino Hotel in Punta Cana
#45 Romantic Hotel in Punta Cana
#63 Top resorts Hotel in Punta Cana
#66 Spa Hotel in Punta Cana
#67 On the Beach Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Punta Cana Resort Casino & Aquagames staff and other travellers.
1,252 questions
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Questions? Get answers from Sirenis Punta Cana Resort Casino & Aquagames staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the ocean view if you can”
411juliusb, 29 May 2017 | Read review
“Higher floors have less A/C unit/people noise”
188eugenez, 29 May 2017 | Read review
“rooms close to buffet and lobby are further from the beach”
dallas303, 28 May 2017 | Read review
“Building M is within a short distance to everything and is very quiet!”
Q4779HBsamanthat, 26 May 2017 | Read review
“We stopped in a block main hotel,but people we spoke to in the blocks were very unhappy with issues as damp and mouldy and musty smells”
maureenleal, 15 May 2017 | Read review
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Prices are for 1 room, 2 adults
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