We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Sirenis Punta Cana Resort

Save
Share
Playa de Uvero Alto, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
Priceline
Destinia.com
US$ 1,104
View deal
Free cancellation until 19/01/22
StayForLong
Trip.com
Traveluro
View all 21 deals
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (14079)
Pool & Beach (2986)
Room & Suite (1875)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Read more
Updated 27/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 27/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 165 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
Grand Sirenis Punta Cana Resort & Aquagames reopened the doors to its luxurious, fully refurbished holiday complex. This renovated resort boasts a very elegant and seductive design. Enjoy a unique holiday in our Caribbean Paradise surrounded by an explosion of colour and beautiful nature. Grand Sirenis Punta Cana Resort is made up of two hotels, Grand Sirenis Cocotal Beach Resort and Grand Sirenis Tropical Suites. This spectacular five star resort is situated in one of the most beautiful coconut groves in Punta Cana; set in a privileged position, the Grand Sirenis Punta Cana Resort offers activities for all ages, whether for families, couples or groups of friends. Punta Cana invites you to experience a dream holiday. The exotic Caribbean atmosphere, the friendly locals and transparent waters all provide a magical destination just waiting for you!
Read more
Property amenities
Wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Indoor play area for children
Pool / beach towels
Fitness classes
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Outdoor dining area
Swimup bar
Poolside bar
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Water park offsite
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Spa
Facial treatments
Full body massage
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Refrigerator
Flatscreen TV
Complimentary toiletries
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish
11520Reviews2196Q+A100Room tips
Traveller rating
  • 4,797
  • 3,180
  • 1,706
  • 969
  • 871
Traveller safety
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Kellie F wrote a review Yesterday
8 contributions
I want to start by saying the things that were good about this resort before I go into all the reasons why I would never recommend it to anyone. GOOD The staff are overall very friendly and helpful. Fausto on the beach and Maria at the breakfast buffet were amazing. Fausto would always find us to make sure we had the drinks we wanted and Maria remembered our orders and made us feel welcome. The beach is lovely with lots of loungers, we never had an issue getting a spot. The water is a bit rocky once you go out about twenty feet. The pools are very nice and well kept. The gym is great, but not cold enough. There's lots of good channels on the tv for when you're stuck in your room feeling sick from... BAD The food was hands down the worst food I have ever had at a resort. We tried all of the a la cartes and the buffet, ordered room service. All awful. Everyone in our eleven person party got really sick from the food. One of our party members is Dominican and was disgusted by the food as well. I am pretty easy going and will eat just about anything, but the food was absolutely disgusting. It ruined our vacation. The resort is part of a time-share type thing, so there are "members only" areas including a restaurant. Maybe that's where they keep the edible food. The cleaning Our room had blood on the door and on the bed frame, our cohorts rooms also were dirty upon check in. The sinks don't have water traps or proper venting so expect sewer gasses to fill your room while you're out. Raw sewage smells are not what I would consider to be a desirable amenity. The cleaning time is very inconsistent which is a pain for trying to plan your day. Sometimes they came at 9am, sometimes it wasn't until 4pm. Some days our room wasn't cleaned at all. This wouldn't have been a big deal if we weren't in our rooms feeling sick a lot of the time. The covid tests We had to book an appointment for our covid test and we showed up 15 minutes early as instructed, but waited in a line up for 2 hours to get the test. Results came about 48 hours later but they seemed kind of sketchy to me. It had the incorrect time listed for when we got the test (about 24 hrs later). The lack of scheduled entertainment. The disco wasn't open which made no sense because they were stuffing tons of people into restaurants. The evening entertainment (or lack thereof) was disappointing compared to other resorts I've been to.
Read more
Date of stay: November 2021
Location
Service
Sleep Quality
Helpful
Share
Victoria I wrote a review 2 Dec
2 contributions5 helpful votes
Spent 11 days in November and loved it! Very well looked after by our consiege Gabriel. Hotel room was perfect. Pool area and beach were amazing. Really enjoyed the drinks and food. Loved the Al e cart restaurants(except route 66). French restaurants food was amazing!! Our maid Mercedes went above and beyond she was fantastic! There are a few areas that could be improved firstly we paid ALOT of money to come here and its frustrating that in order to get good service in the buffet you have to tip. Normally we don't mind as much but on this occasion we were unable to get any money out from the cash machine... it wouldn't work for us. So we were unable to tip untill friends left us cash. This meant that trying to get a drink or coffee in the buffet was very hard and it shouldn't be like that especially with the money we paid to go on holiday. Also the amarican restaurant route 66 was horrible. The staff were lovely I couldn't fault them but the food was disgusting, probably the worst I have ever had. Food was dry and chewy like it had been left under the heater all day. Missing coselaw and seasoning and Ribs were inedible. The coffee shop, sports bar and waterpark add that extra special touch and we really enjoyed visiting these throughout our stay. The entertainment team were great as were the shows so thank you for a wonderful holiday. Oh and reccomend the saona island trip
Read more
Date of stay: November 2021Trip type: Travelled with family
4 Helpful votes
Helpful
Share
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded yesterday
Dear X1696VSvictoriab, We want to start by expressing our gratitude for taking part of your valuable time to share your impressions about your experience at Grand Sirenis Punta Cana Resort. As a customer-oriented company, the major focus states on the 100% satisfaction all the guests we host. Thank you very much for letting us know our strengths such as the cleanliness of the rooms, food and drinks, as well as pool and beach area. Let us apologee for not meeting all your expectations regarding your experience in Route 66 restaurant. We will take into consideration your comments regarding the food and service, and share them with the involved departments to follow up on the observations made. We really hope to have the possibility to host one more time and prove you the great experience you can only have at Grand Sirenis. Warmest regards, Ksenia Romashova Assistant Manager
Read more
Kirky4boys wrote a review 1 Dec
Orangeville, Canada16 contributions45 helpful votes
When rating experience at an all inclusive resort we often think of four main criteria; food, beach, room and service. The Grand Sirenis ranks high in each of these categories. Although individuals may rank these criteria differently and may look at other factors as well the Sirenis is well worth a visit for your Dominican experience. Our positive experience began before arriving. Thanks to Rooming Manager, Gustavo Lora, for responding to emails, answering questions and helping with accommodation requests. For a more detailed review read on… FOOD…quality, quantity and presentation all well attended to. The two buffets had such a variety to please all ages and tastes. The daily themes certainly contributed to the variety as did the seven ala carte restaurants. We ate at both the Mediterranean and Japanese, both exceptional. BEACH…fantastic for those who just want to sit or the walkers. Could safely go miles in either direction. Lots of chairs and palapa. Yes there was seaweed…lots of seaweed. This is not a resort issue but an ocean one. ALL resorts had seaweed. The Sirenis staff did better than most in its clean up…what a job. ROOMS…there are 45 buildings in this double resort with lots of variety. Most newly renovated in modern, tasteful decor. Big issue is that things work and water is consistently hot. Cleaning staff were excellent. SERVICE…a huge staff covering every area of service. Meal staff were pleasant and attentive. Saying hello, please and thank you, asking their name and trying to sit in the same general area adds to a positive experience. Thank you Joanna! Don’t forget all the concierge, bar staff, cleaners, gardeners. They all worked well together to create a great experience. TIPPING…yes you don’t have too….all inclusive I know….and few did, however most of us tip for service in our own communities why not here. We tipped at all meals and occasionally other service providers and it just makes the whole trip more positive. PROS…free quality wifi all throughout the resort…beach included but put your devices away and enjoy …awesome activity/animation staff..have never seen such a vast and varied list of activities for all ages. Activity staff compliment the core of evening entertainment dancers in providing a varied list of evening shows worth attending. …amenities at this hotel, bars, restaurants, coffee and ice cream and pizza shops, plaza for nightly entertainment, stores for shopping, water park provide so many things to do. CONS…actually very few. With so many people there are bound to be minor interruptions in service but this staff work extra hard to minimize this. The occasional time we had questions they were responded to promptly. Some may feel the resort is too big and it is big. Despite the large number of guests the resort matches it with staff and we never had to wait very long for anything. CONCLUSION….we have travelled to the Caribbean dozens of times and we rank this as our favourite experience. The value for this trip was exceptional…the result of a beautiful resort, full of amenities and staffed by those committed to your positive experience…WELL DONE and THANK YOU!
Read more
Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Have all your travel documents and required QR code’s ready to go.
See more room tips
4 Helpful votes
Helpful
Share
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 6 days ago
Dear Kirky4boys, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana . The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks in regards the good quality of food, the fantastic beach, our clean and nice rooms, the excellent service and specially Johanna's one, We are going to pass your remarks to our staff for the excellent job. We really hope to host you again in our resort very soon. Cordially, Erika Zenic Assistant Manager
Read more
JoseJLGR wrote a review Nov 2021
San Juan, Puerto Rico3 contributions3 helpful votes
My stay covered the Thanksgiving weekend 2021, 1. Excellent services and facilities 2. They wont tell you a no but neither commit, so you are left with the responsibility to follow up 3. Try to charge you as many times as possible for the same service, so, save all paper receipts 4. Food was terrible, i did lost weight, american 66 bad, brazil worse, italian ok, buffets good to avoid famine 5. Presidentes are draft, not as tasty as bottled 6. Medical clinic overcrowded, see item 2 7. Good merengue live music 8. Poor internet connection 9. Excellent spa 10. Dont use a travel agency, they wont commit to support you and will blame others for their mistakes and poor coordination Conclusion, not recommended for next year, administration needs to make changes to increase food quality in all restaurants tested in the resort
Read more
Date of stay: November 2021Trip type: Travelled with family
Room Tip: Already included
See more room tips
Helpful
Share
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 1 week ago
Dear JoseJLGR, First of all, we want to thank you for your time invested to share your feedback in regards to your experience at Grand Sirenis Punta Cana Resort. Thank you for your positive remarks about the good service, facilities, Spa and good live music. We want to make extensive our regret for not giving you a 100% satisfactory experience. As that is no the high-quality standard level of service our customer-oriented company. All your comments and observation have been read and will be taken into consideration to make some positive change that can bring improvement in the services and facilities we offer. The General Maître (our Food & Beverage Director) is now informed of your notes in regards the specialty restaurants and Presidente beer tasty. We hope to have the opportunity to host one more time in future holidays besides the negative points you have mentioned. Best regards, Erika Zenic Assistant Manager
Read more
Don M wrote a review Nov 2021
Barrie, Canada6 contributions1 helpful vote
Their is a list of items that we personally did not like. 1 No ride to the unit you were assigned to . Right front beginning. 2 Very long walk to the front lobby. 3 VIP treatment was not very good to our standards no trip back to your unit were they had pick us up. We had said no to their proposal. 4 No contact from the representative about are time of the covid test and how we are going to the airport and also the time we are going to be picked up. 5 The ocean had sea weed and also the shore line which we understand this was caused by a storm in the area. NO fault to the resort. 6 We see people coming together for fun and need to be treated the same way no matter if you are a VIP or a quest.
Read more
Date of stay: November 2021
Location
Service
Sleep Quality
Room Tip: no tip for travellers
See more room tips
1 Helpful vote
Helpful
Share
Response from Sirenis Punta Cana Resort, Owner at Grand Sirenis Punta Cana Resort
Responded 1 week ago
Dear donmA9329ZC, Let us thank you for taking the time to give us your review about your recent stay at Grand Sirenis Punta Resort. How disappointed is to know we could not meet all your expectations, especially because our commitment is based on the maximum satisfaction of all our guests. Allow us to express our sincere apology for not giving a 100% pleasant stay. All your comments in regards to the service and facilities have been carefully read by me. Each responsible department is now aware of the weak points that we can improve. Also, tools and suggestions have been given each manager in charge to avoid any situation that resembles what you described. We will be giving you the best experience you can have in the Caribbean if you can allow us to host you again. Cordially, Erika Zenid Assistant Manager
Read more
Previous
123456
PRICE RANGE
US$97 - US$438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sirenis cocotal beach hotel punta cana, sirenis cocotal beach resort casino and spa, sirenis resort punta cana, sirenis cocotal punta cana, hotel sirenis cocotal beach, sirenis cocotal resort
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
816
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Grand Sirenis Punta Cana Resort
Which popular attractions are close to Grand Sirenis Punta Cana Resort?
Nearby attractions include Tropical Treasure (1.2 km), Macao Beach (7.8 km), and Sirenis Aquagames Punta Cana (0.3 km).
What are some of the property amenities at Grand Sirenis Punta Cana Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and an on-site restaurant.
Which room amenities are available at Grand Sirenis Punta Cana Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Sirenis Punta Cana Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Grand Sirenis Punta Cana Resort?
Conveniently located restaurants include Castaways Restaurant And Bar, Flavor Market, and Vespa.
Are there opportunities to exercise at Grand Sirenis Punta Cana Resort?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Are any cleaning services offered at Grand Sirenis Punta Cana Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Sirenis Punta Cana Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Grand Sirenis Punta Cana Resort?
The staff speaks multiple languages, including English, Spanish, and French.
Does Grand Sirenis Punta Cana Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Sirenis Punta Cana Resort accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.