Serenade Punta Cana Beach & Spa Resort
409 reviews
#28 of 162 Hotels in Punta Cana
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Carretera Cabeza De Toro, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Full view
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Pool & Beach (46)
Room & Suite (40)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serenade Punta Cana Beach & Spa Resort
Updated 04/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 162 hotels in Punta Cana
Location
Cleanliness
Service
Value
Located on the beachfront and with a privileged location, Serenade Punta Cana Beach, Spa & Resort consists of 625 rooms and a range of privileged amenities and services, typical of a luxurious hotel. In an environment of lush flora with which the Dominican Republic was blessed, the magical experience of gentle breezes, white sand and the unique and spectacular beach of Punta Cana is lived. Ideal for enjoying a exceptional environment, where you can also taste an exquisite gastronomic offer, shopping, and enjoy spectacular shows with the caribbean rhythm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Paid private parking on-site
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Private pool
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Windsurfing
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Nightclub / DJ
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Walk-in shower
Private balcony
Room service
Safe
Separate living room
Sofa
Telephone
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, German
Location
Full view
Contact
Carretera Cabeza De Toro, Punta Cana 23000 Dominican Republic
Getting there
See all nearby hotels
409Reviews86Q+A23Room tips
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Popular mentions
Very good resort very good service nice room beautiful beach I didn’t spect do amaising vacations as I had special thanks to kelvin minaya at the pool bar he made owr vacations unforgettable always so happy and giving the best of him always also Damian tha bar manager was always asking about our service if was good if we needed anything veré profesional when I come to Dominican again sure serenade be my destinations
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
Shoutout to Kelvin Minaya and Estali Montero. They definitely made my trip back to the resort worth it. Super friendly and always ready to crack jokes with my family. My family (group of 7) would only go to the pool bar they’ll be at.
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Date of stay: October 2021Trip type: Travelled with family
Helpful
Their vibe was everything !!!!! Made me laugh all day. They took care of every request we had. Came with a group of 7 and all of us were pleased with this team. Great job making sure all guests are taken care of. I love my room swim up. I wish the swim up bar was open. But also understand Covid restrictions
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Parking is n site. No issues. Beach is not the greatest but many pools to enjoy
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1 Helpful vote
Helpful
My fiancé and I stayed at this resort for 4 nights. It was a beautiful resort and overall, a decent experience. I’ll list the pros and cons. Pros: - The buffet was pretty good for breakfast and dinner. There were different restaurants around the resort and everything we’ve had was good. - The resort and the rooms were clean. Almost every step we took, there was someone cleaning something. - The drinks were also very good. They had special drinks for each day. - The entertainment was amazing. There was always something to do or watch at almost any time of day. - The amenities were great. The Spa was relaxing and the Fitness Center was fully equipped and good enough for a solid vacation workout. - The staff were very nice and accommodating. They were also very friendly. Almost everyone seemed like they enjoyed their jobs. Especially the bar tenders. They were A LOT of fun. - The COVID precautions and sanitation was fantastic. They sanitize you when you arrive and they also provide hand sanitizer in addition to a temperature check each time you enter a restaurant. Cons: - The buffet did not have any labels to identify what the food was. - The check in experience was terrible. Be prepared to wait in line for a very long time to get checked in (our experience). - The staff barely spoke English. If you do not know Spanish very well or at least the basics, be prepared to have google translate sessions your whole stay. - You have to walk to a table on the ground level at 8am to make reservations for dinner if you wanted to eat at a restaurant. Otherwise, you wouldn’t be able to eat at a restaurant. - The room service was almost non-existent. They stop room service at 9pm. - The beach was full of seaweed so you aren’t able to experience the beautiful beach. May not be fixable. - Be prepared to be harassed by the salesmen on the property everyday. They will constantly stop you to try to sell you something. Of course, that is their job but it does get annoying. - The swim up bar was only open on one side of the resort. It should have been open at both pools. - The bed was hard and the pillows were stuffed with cheap cotton. Definitely didn’t give off a5 star resort bedding. - The refrigerator in the room was not cold at all.…
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Date of stay: October 2021
Location
Cleanliness
Service
Helpful
Response from WERNER FRANCIS, Owner at Serenade Punta Cana Beach & Spa Resort
Responded 2 days ago
Dear Na'dean N, We appreciate the time you spent sharing your comments, we are proud to have been your host hotel for your vacation. As a luxury, service-oriented hotel with high quality standards, our guests' opinions play a crucial role in optimizing our services. We are faithful promoters of unique experiences and memorable memories that you can share with friends and family, the views of our guests drive us in a unique way to improve the experience delivered, listening to their comments on how they perceive our services helps us to know the areas of opportunity so that with this we can provide the best experience. Delighted that your recent experience at our property left the best impression on you, we hope to see you again at our luxury hotel very soon. Best regards, The hotel Management Serenade Punta Cana
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Since the first day we arrived Kelvin and Estali greeted us with open arms and have catered to all of our needs. Amazing bartenders and better yet people! Very hardworking and friendly ! When Kelvin is not bartending he is cleaning up around the pool. They have a great personality and sense of humor! If you are looking for a bartender who will listen to what you want, help you decide on what to drink and make you laugh, Kelvin and Estali are your the bartenders for you! You won’t be disappointed !
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Date of stay: October 2021Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$191 - US$321 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
603
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Claim Your Listing Frequently Asked Questions about Serenade Punta Cana Beach & Spa Resort
Which popular attractions are close to Serenade Punta Cana Beach & Spa Resort?
Nearby attractions include Vivaldi Cigars (7.3 km), Escape Room Punta Cana (4.8 km), and HARRISON'S Fine Caribbean Jewelers (7.3 km).
What are some of the property amenities at Serenade Punta Cana Beach & Spa Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Serenade Punta Cana Beach & Spa Resort?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Serenade Punta Cana Beach & Spa Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Serenade Punta Cana Beach & Spa Resort?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Serenade Punta Cana Beach & Spa Resort?
Conveniently located restaurants include Toc Beach Bar & Restaurant, Pranama, and La Bruja Chupadora.
Are there opportunities to exercise at Serenade Punta Cana Beach & Spa Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Serenade Punta Cana Beach & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Serenade Punta Cana Beach & Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Serenade Punta Cana Beach & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.