Stayed here before when this hotel was a resort. At that time it had decent rooms but terrible restaurant. We thought that we could stay in the rooms and at least have a decent enough beach. WOW, we were wrong. The beach is a nightmare. The waves and the strong undertow make swimming impossible and there is a new disco/café just opened up and everyday the beach is getting dirtier and dirtier. Save your money, go elsewhere. As for the hotel we are on the 4rth floor and out of 16 days so far the elevator has only worked 8. Enjoy the exercise.
Don’t go anywhere near this place It’s the worst place we’ve ever spent our vacation and money. The “resort” is closed and they keep lying when they are going to open Power out happens daily No tap water 6-8 hours a day AC breaks down every two days Restaurants and bars are closed Beach looks terrible No sun beds available Spent 4 days waiting for our ceiling to be fixed Just a mess in our bathroom We had a beach front suite…. Not much suite about that Just stay away
Please dont make any reservation in this hole First night we got the wrong room because the one we’re supposed to have was not ready We have now spend 8 days and 6 of them without A/C working. Temperature in our bedroom is 30 deg C We had a technical team three times and still it keeps breaking down Water is dripping from the ceiling now for the second time due to a leaking A/C Besides that it’s nice and quiet here as the resort is closed.!!!!!!!!!! So all the restaurants, bars, spa’s, sun beds etc are closed Don’t cheat yourself when reading their homepage of how wonderful this place is I truely regret spending 4.000 us $ on a suite here with my family And the “ lovely” beach is full of sea weed and looks terrible Welcome to Ghost Town
My family and I visited with some friends and we were completely impressed with the great hospitality that was shown to us. Especially at the buffet, we received great service by Andres Guzman, Gerardo Gonzalez and Marcial. They were attentive and friendly. They have the best coffee and cappuccino y jugo de piña. We also enjoy the beautiful pools at this hotel. There are quite many to choose from other than the main pool. The rooms were nice and clean. I recommend this hotel.
No hot water, the restaurant open a 11 am so if you have hungry yo to go outside to find food the building needs maintenance the staff was good great location and beautiful beach , the water was salty so I think was a bad experience, so the menu of the restaurant is very poor
Overall, the place was not bad. The locale was excellent. Close proximity to restaurants if you are eating out. The rooms were spacious and perfect for big families. You will encounter very slow service and your rooms will be missing items such as cutlery and pots and pans. Keep this in mind if you are planning to cook. We asked for a new microwave to be replaced as it was broken and never got a replacement. You will always need to ask for things. Pros: -Great beach and long strip to walk on -Nice pool -Comfortable day beds and loungers -Close proximity to restaurants (Onno's and Captain Cook were our favourites) -Big rooms -Good beach food -Nice staff on the beach Cons: -Slow service (possibly due to the pandemic) -Charged $20 US for room cleaning each time -Lack of fresh towels in the room -Water in the rooms smelt like salt (didn't bother us too much, but may be off putting for some) -Charged for the safe ($3 US a day) -Not much to do for kids (you will need to book excursions for older kids; mine got bored) -You will be harrassed on the beach if you go for a walk or leave the resort I would go back, but not with my kids. Perhaps just with my husband....…
Apartment was very clean and comfortable. There is an onsite restaurant and it is on the beach. It has two very clean and large pools for use. Parking on site and security. If you plan on departing before 8:00 AM you must leave you key with security as the reception desk is not 24hours.
We had to change rooms 3 times due to poor maintenance and mechanical issues. Otherwise, rooms were fairly nice. Food was mediocre. Wine was bad. Beach was crowded. We were trying to enjoy the beach when the staff activated the bubble machine right next to us; this just made a huge mess of bubbles and sand. Best part was the entertainment crew.
Maybe because the resort doesn’t allow the Credit card to add Tip they would get so angry and be mad even thou we always went to get cash to ATM, staff was harassing all the time and begging for timeshare. Place was beautiful but staff need to be trained starting from managers. Also the room didn’t have wall appliances, they didn’t want to clean the room once a week , and didn’t fix the water leak.
This place was very nice, I recommend this resort for travel, staff was very nice and courteous. Always available for help. Restaurant had very good food just not a lot of variety, however there were more restaurants there but not open due to Covid. It was pretty empty for the same reason.