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Secrets Royal Beach Punta Cana

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Avenida Alemania S/N El Cortecito, Punta Cana 23000 Dominican Republic
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Traveller (17533)
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Panoramas (78)
Pool & Beach (4610)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 194 hotels in Punta Cana
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
Ideally situated on the picturesque palm-studded, sugar white Playa Bavaro beach on the eastern coastline of the Dominican Republic, Secrets Royal Beach Punta Cana offers adults all the privileges of Unlimited-Luxury®. Guests will immediately be embraced within an extraordinary environment where luxury illuminates every detail and our high level of personal service is unmatched. To ensure your romantic escape is everything you've imagined, every detail of your stay will be flawlessly provided and superbly attended to. From the fine quality linens to the daily refreshed mini-bar and the unlimited premium brand beverages to the pool and beach wait service. You'll be immersed within a world of stunning architectural design coupled with resplendent views of the lush gardens, crystal-clear Caribbean Sea and dazzling swimming pools. This tranquil, romantic haven in Playa Bavaro is like nothing else you've ever experienced before. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system take into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Adults only
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Great View
Languages Spoken
English, French, Spanish, German
16482Reviews2339Q+A100Room tips
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Teresa B wrote a review Yesterday
14 contributions14 helpful votes
We checked in around 5:00 on June 25. When we told them we did not want to upgrade to “preferred”, they immediately changed our room from one side of the resort to the other and said our original room was not ready. The man that checked us in gave us a paper to fill out stating that it was our 20th anniversary trip which was to include a banner on the door, breakfast in bed the day of our anniversary with a bottle of champagne. Of course we filled it out with what we wanted for breakfast and were told to bring it back down to the lobby the next morning. So we did. We were greeted by a man named Freddy. He called himself Fast Freddy so that is a big clue that this is not going to be good. He asked for the paper that we filled out and said he would get it scheduled for us. We told him we just wanted to talk to the Amstar rep to schedule our excursions. He told us we could not talk to them until we talked to him. Another red flag, but not being experienced travelers, we listened to him. He told us that he was going to give us “special resort coupons” that consisted of buy one get one massage free, an additional breakfast in bed as well as other resort credits. He was going to schedule all of this for us. He pushed us into a room where they proceeded to try to get us to buy into their timeshare. ARE YOU KIDDING ME??!! We told the man countless times we were not interested, but he would not stop. Granted, he wasn’t holding us hostage, but he would not let us walk away either. After wasting a whole half of our first day, we finally broke free from them only to be treated like we were less than because we did not want to buy in. That was all in less than 24 hours. Let’s fast forward to our anniversary day, June 29. No banner, no champagne, no breakfast in bed and no buy one get one massage. My husband had to call the concierge 4 times to find out what was going on. Then we find out Freddy did not turn our paperwork in. Their resolution? They will bring us a “special” breakfast and get the banner on our door tomorrow. Mind you, this was all supposed to be done when we checked in. The icing on the cake for our anniversary was: Room did not get cleaned until after 2:00 in the afternoon, banner got hung on the door and bottle of champagne was delivered after 4:00. We would have done better for each other at home!! Anniversary night, we ordered room service. 30-45 minute wait…that’s fine. An hour later, we call to check. “We will get it to you right now!!” Another hour….nothing. Call to check and get “We’re sorry”. Bottom line, we never got it. We scheduled photos at the WBA Studio that is promoted all over the resort. Our appointment was at 5:30 on June 30. We take it easy with the subpar drinks and the amazing sun that day. We show up at 5:20. 5:45 comes and no one shows up. At this point we are beyond fed up with all of the sh**. We go to the concierge. Talk to the concierge manager and she tells us that the resort does not manage the spa, Freddy or the photo studio. The only resolution offered was a “free” dinner on the beach. LOLOLOLOL!!! Nope!! Not scheduling another thing at this unorganized over priced place!! OUR ROOM HAS STILL NOT BEEN CLEANED!!! Call housekeeping. Take a shower and go on to dinner. Get back to our room, the bed it made and the towels have been changed. There is still old food and empty water bottles (that we had to request multiple times) sitting on the table and patio from the night before. I really don’t even know what to say at this point. If you’re still reading this, there were also some good things here. The entertainment staff was awesome. Most of the bartenders and wait staff were awesome as well. Smiling, laughing and doing their best to make sure you have a good time. There is a wide variety of food that was all really good. I will say the drinks from the bars away from the swim up bar are much better. We have absolutely NO plans of ever staying at another over priced Secrets resort again. This novel I wrote is just really the tip of the iceberg of the issues.
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
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Joanne S wrote a review Yesterday
Media, Pennsylvania10 contributions4 helpful votes
+1
We arrived at Secrets Royal Beach Saturday June 11th for a week vacation with our best vacation friends JoAnn & Scott Bennett. We had been to the resort in October 2021 and couldn’t wait to go back as we had enjoyed it so much. The staff at this resort is like no other. You really do feel like your home with family and friends surrounding you. We were happy to meet Edgar who would be our butler for the week. He was top notch and knew exactly how to make our trip the best ever. He went above and beyond what would be expected of him and he was tipped appropriately. Edgar really is a gem, request him for you butler and you’ll see what I mean. From making our reservations to making sure we had red wine and champagne in our room daily to delivering us cheese and desert trays to making sure our AC was set the coldest it can go to and then finally making a romantic bath on the balcony as a surprise when we got home from the beach our last day! We just adore him and his personality is like no other. Always smiling and willing to do whatever you need. A+++ employee and this resort is lucky to have him on their staff. The entertainment was so great too. Every evening they performed a show which was entertaining and fun! Restaurants were incredible this time, we all said it was even a little more tasty than in October. We had some of the best servers too. All of the restaurants were delicious but we particularly liked Blue Water Grill and our waiter Elise was the BEST!!! Always greeted us by name and smiled the entire time. So kind and so welcoming!! We went to Olio for breakfast and several lunches and Jose was outstanding. You can just tell how serious he takes his job and again a smiling face all the time. Our butler Edgar reserved us dinner at Oceana over at Dreams and WOW. The sat us in the wine cellar and the food was outstanding. Service was impeccable as well. Chef Manuel did his magic for us on our first and last night at the resort (we had met him in October and kept in touch via WhatsApp). He’s a special man who wants to make your vacation memorable and happy. He smiles non stop and makes you feel like family! Love him to pieces. We had a couples massage and they were so relaxing. Fray and Raphiala at the spa were fabulous. I wish I could have had another massage it was that good. Another person who really stood out was Chiquita (Chi chi) at the preferred club pool. All I can say is wow!! She is so good at her job and does it with a smile too. Saved us awesome seats everyday and we never had an empty cup. I’m a champagne drinker and she would drop me a bottle at a time which I didn’t see her do for anyone else. Made me feel very special. She was tipped appropriately as well and I gifted her a beautiful pair of earrings too. I just adore her! We went on a trip to Sanoa Island which was beautiful. As gold plus members of UVS we were very happy with how this resort treated us (we were upgraded to ocean view and had booked tropical). We love our membership and all of the trips we have taken thus far have been excellent. Secrets Royal Beach is a resort we hold near and dear to our hearts. We will be back soon!!
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
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Corrine S wrote a review Yesterday
Springfield, Massachusetts4 contributions2 helpful votes
+1
If you are looking for a fantastic vacation this is the place to be! This resort has it all! It is the cleanest kept resort. The staff are all so friendly and so much fun. The entertainment staff are always there to make sure you are having a great time. The shows at night are really well done. The rooms are really nice and we never thought that we would have to upgrade to preferred any of the 4 times we have been at Secrets Royal Beach. All of the food is amazing with the exception of El Patio being our least favorite. There are many drinks to choose from. I do like the fact that they don't do a heavy pour with the liquor in the drinks, it's nice to enjoy drinks all day without feeling terrible the next day although if you ask for a double they are ok with that. The beach is beautiful (highly recommended bringing a float as it was great to float in the ocean). They also use a tractor to rake the seaweed, unlike the other resorts which was wonderful. The vendors in the beach can be annoying to some but if you politely say no thank you they leave you alone. We did find that talking with them was great, they like that you have come to see their country. We have been 4 times now and we already look forward to going back!
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Date of stay: June 2022Trip type: Travelled as a couple
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IluvDR wrote a review Yesterday
New Jersey17 contributions29 helpful votes
We stayed at Secrets Royal Beach Punta Cana from June 11 to June 18 after having visited Punta Cana in February 2022 at another resort that didn't go so well. The Secrets resort was wonderful in every way. The resort staff was professional and helpful. A special thanks to a few folks. Thank you to the staff of the water sports for 2 really good snorkeling trips. Thank you Marco in water sports for the sail. Thank you to the staff at the Sugar Reef bar for the refreshments by the quiet pool every day. Thank you to Wilkin for his service, and helping me find my way, in both the Blue Water Grill and at breakfast. But the most special thanks is to Rainier at the Rendevous (lobby) bar. Our evening chats were something to look forward to and will be remembered. We have visited the Dominican Republic 15 times and this resort and trip was at the top of our list. We hope to be back soon.
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Date of stay: June 2022
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Sierra M wrote a review 1 Jul
1 contribution
We had a great time at this resort!! The best staff, everyone was soo friendly & Cesar is amazing!! Definitely recommend coming here you will not regret it!! Not to mention the hibachi is phenomenal!!
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Date of stay: July 2022Trip type: Travelled as a couple
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Shannon B wrote a review 1 Jul
1 contribution
My husband & I stayed at the Secrets Royal Punta Cana resort for our 16th anniversary and it was absolutely perfect! The service, food, atmosphere were all amazing. Emmanuel was our personal concierge and treated us like royalty! He helped solve any issues, get us sunscreen bc ours was taken at the airport, ordered breakfast in bed, walked us around, anything we needed he was able to book or help us at all hours and times of the day. This resort is perfect if you’re looking for quiet & relaxation. Just to note: This is not a party resort but the day pool areas are more fun. Around 6pm is when the outdoor pool bars close down and then that gives you time to get ready for dinner. Nightlife is fun with sports bar, pool tables, darts, karaoke, and a club for dancing as well as live entertainment every night near the lobby. . Swim up bars are amazing & the spa is on point! Highly recommend the relaxation massage for 80 minutes. We splurged and did Preferred Club which I highly recommend too. Our rooms were closer to the beach, preferred pools, lazy River & preferred bars which are only for specific clubs level guests. We did a beach view room and got an amazing corner view. The balcony was huge with a jacuzzi tub overlooking the pools & beach. All in all I’d definitely rate this resort a 10 out of 10.
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Date of stay: June 2022Trip type: Travelled as a couple
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Deanne S wrote a review 1 Jul
1 contribution
The property is beautiful and all the restaurants are delicious with vegetarian options. During check in they do try to upsell you to preferred club which they make up pricing. Our room’s a/c was not working properly. We called and they sent someone who couldn’t speak English. The next day we complained at the front desk and they assured us it would be fixed. We complained 2 more times and insisted on a new room. The front desk continually lied to us saying it would be fixed. Finally on day 3 we insisted on a new room. Said come back at 4 for keys. At 4 said new room wasn’t ready. Literally one of us had to stand at front desk and other in room waiting on bell hop to come before they would give us a new room. No apologies were given. I have stayed at 3 Secrets and this was the first time I received terrible service. So disappointing.
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Date of stay: June 2022Trip type: Travelled as a couple
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Amy W wrote a review Jun 2022
1 contribution
My husband and I stayed at Secrets Royal Beach and had an amazing time. Our Butler, Cesar was so attentive and made sure we were well taken care of. He was amazing and even helped my husband surprise me! The staff were incredible and we really had the best time. Definitely do the Preferred Club - it’s worth it at this resort. One of the most beautiful beaches I’ve seen!
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Date of stay: June 2022Trip type: Travelled as a couple
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sondraj wrote a review Jun 2022
Cherry Hill, New Jersey3 contributions
My husband and I recently stayed at Secrets Royal Beach Punta Cana for 7 nights. This was our second time at this resort and our third time in DR. We had a FABULOUS time and the service was excellent. Our butler, Lex, was so very pleasant, consistent, and dependable. He made sure all of our needs were handled from A to Z starting the first day until our last. Lex definitely took the extra time to help create special birthday memories for me during our stay. And for this we can not thank Lex enough for the exceptional service he provided!!
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach Punta Cana
Responded today
Dear dina08003, Thank you for choosing the hospitality of Secrets Royal Beach, and mostly for celebrating your birthday with us. we are delighted to know that you have enjoyed our live shows, nightclub, and restaurants, we are glad that Lex, has made your experience memorable. We are delighted to hear that your holiday has been memorable. We continuously strive to deliver high standards and to ensure that all our guests leave with unforgettable memories. We look forward to welcoming you back in the near future. Regards, José María Perez Resident Manager
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Vandaliah A wrote a review Jun 2022
4 contributions5 helpful votes
When I tell you my husband and I had the best experience ever. We are AMR/UVC members but Reuben and Alexander made the experience unforgettable from check in to check out. Alexander was a butler indeed and cracked me up when he would get offended at us trying to digress things out without him. Alexander was attentive, patient and kind. He went above and beyond to make our entire stay as well as our Vow Renewal special even attending the event and taking pictures. If you go to AMR Resort Royal Beach Punta Cana you will not have an experience of a lifetime unless you get Alexander. And to find out he was fairly new I was floored....no way possible. He was like a pro and we will be back ~The Aderholts
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach Punta Cana
Responded today
Dear Vandaliah T, Owing to your great comments regarding your recent stay at our Secrets Royal Beach, we must share we feel enthusiastic to know we have reached our main goal with our guests which is to provide wonderful experiences. Thank you for your wonderful compliments on Wolgang and the rest of our team, they do work very hard every day to make sure our guests feel well taken care of at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Greetings, José María Perez Resident Manager
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PRICE RANGE
$326 - $486 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
secrets royal beach hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
641
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Frequently Asked Questions about Secrets Royal Beach Punta Cana
Which popular attractions are close to Secrets Royal Beach Punta Cana?
Nearby attractions include HARRISON'S Fine Caribbean Jewelers (0.9 km), OCEAN ADVENTURES Caribbean Pirates (0.6 km), and Melia Caribe Tropical Lobby Bar (1.0 km).
What are some of the property amenities at Secrets Royal Beach Punta Cana?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Secrets Royal Beach Punta Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Royal Beach Punta Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Royal Beach Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Secrets Royal Beach Punta Cana?
Conveniently located restaurants include Living Room Vip, Toc Beach Bar & Restaurant, and Pastrata Mexican Restaurant.
Are there opportunities to exercise at Secrets Royal Beach Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Royal Beach Punta Cana have airport transportation?
Yes, Secrets Royal Beach Punta Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Royal Beach Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Royal Beach Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Secrets Royal Beach Punta Cana?
The staff speaks multiple languages, including English, Spanish, French, and German.