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Playa Arena Gorda, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Dining (222)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Daily temperature and symptom checks for staff
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Bambu
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#99 of 162 hotels in Punta Cana
Location
Cleanliness
Service
Value
The All Inclusive 24h Hotel Riu Bambu opens all year round and is located on the beautiful Playa Arena Gorda beach, in the holiday area of Punta Cana, on the Dominican Republic's eastern coast. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to El Cortecito (10 km), Higüey (40 km) and Punta Cana International Airport (PUJ) (25 km) and invites you to explore the area. The hotel has 1000 comfortably furnished rooms with free WiFi and offers many amenities. Relax in the spa or get in shape at the gym. 5 outdoor pools, 2 of them with swim up bar, 2 children’s pools and the “Splash Water World” water park. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old) and Riu4U activities (13-17 years old). For adults, daytime and evening entertainment, discotheque and Riu Pool Parties. For lovers of gastronomy, live cooking stations at our main buffet, as well as Italian, Asian, Mexican, Steakhouse, Gourmet and Spanish specialty restaurants; 6 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Canoeing
Game room
Tennis court
Water park
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Spa
Head massage
Massage
Salon
Currency exchange
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Sofa
Cable / satellite TV
Flatscreen TV
Sofa bed
Bidet
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Bath / shower
Hair dryer
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Room types
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, French, Spanish, German
Hotel links
Special Offer:Receive 500 free points
2421Reviews1028Q+A100Room tips
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Popular mentions
Angel Acevedo wrote a review 18 Oct
Santo Domingo Province, Dominican Republic4 contributions
Everything was amazing! The services, the people very friendly, fastest check in / out ever. Rooms always clean. Restaurants always clean and with fresh food. The beach was great. Riu Bambu has many activities inside the Riu property so you never get bored.
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Review collected in partnership with riu.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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David N wrote a review 9 Oct
Corbyville, Canada4 contributions3 helpful votes
Having stayed at a few dfferent Riu hotels in the pasted, I thought it would be nice to take our grand children to the bambu for a week. What a disapointment for all of us, seven in total, three adaults and three teens,(thirteen, fifteen and eigtteen). This resort was a mess, from reception to the rooms to the servers in general. They advertise mini bars in each room, non existent. two beer put in the refrigerator once every two days, but only if the original two were not consumed. The buffet was basically the same day in day out. The food was overcooked, tasteless and the meats tough. The specalty resesturants were mostly self serve as well. and usually cold food. From day one , we had many problems, safe would not operate, refrigerator did not work, and aleast once per day the door card would not open our rooms. To make matters worse, we had to walk to reception to reactivate the door card(s) . Very disappointed with this hotel, not up to Riu or any other Punta Cana resort standards Won't return and sorry we had taken the kid's here. I could go on, ut I think you get yje picture, so beware.
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Date of stay: October 2021
Value
Service
Room Tip: There are no good rooms, the place is large, be prepared to walkand walk
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Bambu
Responded 2 days ago
Dear davidn634, Thank you for being a loyal guest and for sharing your feedback with us! As we are committed to provide excellent services to our guests, we are sorry to hear about your disappointment during your visit and that we did not manage to live up to your expectations this time. We will of course share your impressions with corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience and regain you trust in our brand and services. We remain with warm regards, Hotel Riu Bambu Online Reputation Manager
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carolina wrote a review 6 Oct
3 contributions
The hotel is normal in appearance, not luxurious and the rooms are not the best. The exterior floor is very dangerous, since it is slippery and we suffered a fall that fortunately was not more serious than a few bruises, but it could be much worse. The hotel staff service is terrible, they act rude, throw food plates on the table, reluctantly answer questions. The children's pool was always dirty, they allow vendors on the beaches (even people selling photos with wild animals). The bar service is not good, the drinks have a lot of sugar. Food is not of good quality. They serve food that doesn't taste good. They have several restaurants but only 2 of them have menus, the rest are a buffet, which are not grounded in the concept of the restaurant. Waiters and staff in general do not use masks well. We had a problem with the transport that we hired since it arrived an hour and a half late and the hotel did not want to call the company, the only option they gave us was to pay a taxi that charged more than 40 dollars to the airport, and in addition to this they do not allow ubers or other transportation to the hotel. It is the first and last time I will stay at a RIU, bad experience.
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip: Do not come to this hotel
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Bambu
Responded 3 days ago
Dear Caro1029, Thank you for sharing your feedback. We are very sorry to learn that your expectations were not completely met during your visit. We can assure you that at RIU we care a lot about our beloved guests and we always strive to provide a great service with professionalism and kindness. Your impressions will be forwarded to the responsible department for an appropriate follow up and we do hope you allow us another opportunity to share a more positive experience with you next time. We remain with best wishes, Hotel Riu Bambu Online Reputation Manager
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Sarah H wrote a review 2 Oct
1 contribution2 helpful votes
Let me first start off by saying, I am not a person to complain or write reviews but this hotel is HORRIBLE! So I had to write one. I’ve been to several RIU hotels but this one , by far, is thee worst ! If you are not a native Spanish speaker or from the (USA) the staff will treat you like trash and is very unhelpful. The entire time, me and my friends have gotten ugly looks as if we did not belong ! When we checked in, the rooms were filthy! Stains on sheets, spiders in our bed, rooms smelled like mildew, phones doesn’t work and room is completely outdated ! I am seriously convinced that they are paying people to write good reviews. As a result of our rooms, we asked to upgrade. They showed us the room that we would be upgrading to, told us we could upgrade and that it would be ready at a certain time. When we approached the front desk, they literally said that room was unavailable due to technical issues. As we went back to our old room, we saw new people with their luggage, going into the room they told us that we initially could move in. The resort is very BORING ! Nothing to do outside of swimming and going to the beach, the food is HORRIBLE!!!!!!! And there’s no nearby stores that sells snacks. Upon checking in, we were not made aware of any activities the resort has to offer or even the time of breakfast/lunch/ dinner. Be prepared to do everything on your own after you check in ! I am done with the RIU chain after this! It doesn’t take much to please me but this experience was the worst ever! And i cannot wait to go back home ! Please save your money and go else where.
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Date of stay: October 2021Trip type: Travelled with friends
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Bambu
Responded 1 week ago
Dear Sarah, Thank you for returning once again to a RIU hotel, and taking the time to share your thoughts regarding your recent stay with us. We appreciate loyal guests like you that give us the feedback and the opportunity to improve on the areas mentioned in this survey. As you might know, at RIU we pride ourselves in providing our guests with unforgettable experiences based on the excellent service and gracious hospitality for which we are so well known among our guests. In regards to your recent stay, we profusely apologize this was not the case, and for this reason we will be reviewing these issues with the heads of the mentioned areas, as we expect them to make changes where necessary. We hope you will return again so we can make it up to you and provide you more pleasant stay at our property. With our best wishes we remain, Hotel Riu Bambu Online Reputation Manager
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MarylandFriend wrote a review Sep 2021
Maryland1 contribution
Arrived for a long overdue vacation. Resort was clean, staff extremely friendly if you tipped. Variety of food options with some above average for your standard buffet. Our family has traveled to many destinations were we didn’t speak our native language and we have always been able to communicate to have our needs meet. This has by far been our worst experience. Very few staff who spoke English and often walked away without trying to find someone to assist when they didn’t understand us. One person in our group has a shellfish allergy and was given multiple response in regards to cross contamination. By the time we were able to speak with someone who was qualified to answer the questions dinner was over. Thankfully they wrapped his food but there was no way to warm it up. Trying to pre-register for our COVID test was a nightmare- non of medical staff spoke English and became very upset with our group. By the time we were able to explained we needed to pre-registered two people in our group had already been test. Which wasn’t within the three day window so they had to be tested again. Thankfully- we were finally able to communicate using a translation app. Cons- no map of resort available, lack of sufficient staff to communicate with non Spanish speaking guests, lack of entertainment beyond 10pm, beach full of seaweed, water down drinks, no elevators, lost key $10.00, two full beds push together=king but they were locked together.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Bring plenty of $1 for better service, download translator app if your unable to speak Spanish.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Bambu
Responded 1 week ago
Dear MarylandFriend, Thank you for having chosen our Hotel Riu Bambu. We appreciate your positive point on the cleanliness of our property! We are, however, disappointed to know your recent experience was not a positive one due to the difficulties encountered, and surprised about the situations you describe, as our main priority is to make all our guests feel welcome and well cared for at our resort regardless of their language. We are sorry that you left our resort thinking otherwise. On the other hand, we are surprised by your words; we would like to assure you that we follow strict procedures while handling our products in order to prevent and avoid any kind of alimentary risks or hazards including cross-contamination. Rest assured we will take your comment into consideration, as the mentioned circumstances do not correspond to our quality standards. We hope you allow us the chance to share a more positive experience with you soon. Best wishes, Hotel Riu Bambu Online Reputation Manager
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PRICE RANGE
US$122 - US$306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu bambu punta cana, riu bambu dominican republic
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
1000
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Frequently Asked Questions about Hotel Riu Bambu
Which popular attractions are close to Hotel Riu Bambu?
Nearby attractions include Bavaro Beach (3.5 km), Escapology (7.4 km), and Vivaldi Cigars (7.3 km).
What are some of the property amenities at Hotel Riu Bambu?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Bambu?
Top room amenities include a flat screen TV, a bidet, and a sofa.
What food & drink options are available at Hotel Riu Bambu?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Bambu?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Bambu?
Conveniently located restaurants include Montserrat Manor Restaurant, Chic Cabaret & Restaurant Punta Cana, and Herman 311 Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Bambu?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at Hotel Riu Bambu?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hotel Riu Bambu?
The staff speaks multiple languages, including English, Spanish, French, and German.
Is Hotel Riu Bambu accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.