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Whala!Urban Punta Cana

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Avenida Estados Unidos, Punta Cana 23000 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 83
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Expedia.comUS$ 86
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (91)
Room & Suite (21)
Dining (12)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Whala!Urban Punta Cana
Updated 30/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#74 of 162 hotels in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice

Whala!Urban Punta Cana is an excellent choice for travellers visiting Punta Cana, offering a charming environment alongside many helpful amenities designed to enhance your stay.

You’ll enjoy relaxing rooms that offer air conditioning and a refrigerator, and you can stay connected during your stay as Whala!Urban Punta Cana offers guests free wifi.

The lodge features 24 hour front desk, a concierge, and baggage storage. Plus, Whala!Urban Punta Cana offers a pool and free breakfast, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Travellers looking to enjoy some lobster can head to Passion by Martin Berasategui at Paradisus Palma Real, Passion By Martin Berasategui at Paradisus Punta Cana, or Jellyfish Beach Restaurant. Otherwise, you may want to check out a Mediterranean restaurant such as Passion By Martin Berasategui at Paradisus Punta Cana, Aqua, or Karibo's Garden.

Enjoy your stay in Punta Cana!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Conference facilities
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, German
144Reviews14Q+A9Room tips
Traveller rating
  • 98
  • 24
  • 13
  • 5
  • 4
Time of year
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Popular mentions
Tobias Brockmans wrote a review Sep 2021
1 contribution
I love the way the Staff treats and makes the effort of going the extra mile to serve theie guest... as a former hotel / resort department manager (several different deps.) I must state that this only hapens, when there is a leading management envolved, instead of a boss commanding in bad tone... Therefor my recognition goes, from Mr. CARLOS who I havent met, but I know he is the manager, through the staff at Front desk: Rosa/Carlos/Carlos el nocturno, their manager Haise ?? Then the security team, Willy and the crew, Alvaro and Yakeirys at snack bar, Dania, breakfast waitress and i dont know his name food and bevarege manager... You guys keep doing whta you do... when the support and motivation is there, the rest goes by heart... Congratulations !!! This is actually my second visit for business purposes to Punta Cana, and I could'nt decide to try something different, just wanted to get back to WHALA URBAN and the team !!! .
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Date of stay: September 2021Trip type: Travelled on business
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Response from Rosa Echavarría, Otro at Whala!Urban Punta Cana
Responded 2 weeks ago
Dear Mr. Brockmans Greetings from Whala! Urban. Thank you so much for your pleasant comment. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Is very nice to hear that we have met your expectations and you had a great stay with us. You have highlighted many aspects of which we are proud of: warm service, nice people and grounds, good food, convenient location, comfortable rooms. As a company focused on guest satisfaction, we continue working hard day by day for the improvement. The whole Whala! team sends you an affectionate and attentive greeting. Whala! Urban; your home away from home Sincerely, Rosa Echavarría
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marci96 wrote a review Aug 2020
New York City, New York34 contributions15 helpful votes
Everything was good the service was good the pool was quiet. The food at the bar was good my only complaint would be the bed . It had a hole I'm the middle. I had a had time getting off the bed it's like the black hole pulling you on.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from LAURA RIVAS, Otros at Whala!Urban Punta Cana
Responded 25 Aug 2020
Dear guest greetings from Whala!Urban We appreciate your comments, it has been a pleasure for us to receive you. Whala! Urban makes a great effort for customer satisfaction and we do everything to ensure that our guests enjoy their accommodation and our services , we are so sorry for the inconvenient bed, we gonna make all at disposal to resolve that .We are very apologize again and we gonna work hard for that it doesn't happen again Thank you so much for your comments Whala!Urban it's your home we can't wait to share our services with you again . The whole whala team sends you an affectionate and attentive greeting. Juan Carlos Luis Recepción
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R. H. wrote a review Aug 2020
Appleton, Wisconsin6 contributions9 helpful votes
Stayed over night since my flight was canceled. The hotel seems to be be clean and proper security in place. The room was clean and spacious. Had a nice meal at the restaurant, moderately priced and pleasant waitress. The staff was very friendly. It’s a nice place for long period stay if you thinking of cooking your own meal since they had small kitchen inside the room.
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Date of stay: July 2020Trip type: Travelled on business
2 Helpful votes
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Response from LAURA RIVAS, Otros at Whala!Urban Punta Cana
Responded 25 Aug 2020
Dear guest Greetings from Whala!Urban. We are very glad to got your very beautiful feedback about us , we are here just to satisfy all of your desires which depend on us thank you so much for your comment it's very important for us. We gonna work hard every day to improve and surpass us again and again. Thanks for everything! Juan Carlos Luis Recepción
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Super C wrote a review Mar 2020
1 contribution2 helpful votes
Very Good ...Room nice ... the staff are welcoming .. security .. swimming pool .. you can eat and breakfast is included so ... everything is perfect....security guard ... if you want peace take the rooms opposite the pool !!
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Date of stay: February 2020
Rooms
Location
Service
1 Helpful vote
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Response from LAURA RIVAS, Otros at Whala!Urban Punta Cana
Responded 7 Mar 2020
Dear guest, Greetings from Whala! Urban. Thank you so much for your pleasant comment. Constructive support from our guests is extremely important for us when trying to improve our quality. We are working hard in order to improve our service, and your feedback is the best way to do it. Is very nice to hear that we have met your expectations and you had a great stay with us. Rosa Echavarria Recepción
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Sandy wrote a review Mar 2020
Pompano Beach, Florida91 contributions61 helpful votes
+1
What a beautiful experience at Whala Urban hotel in Punta Cana. The check in/out process was smooth thanks to Rosa and co-worker. The security Don Luis G is so pleasant and always have a smile. The bar/snack open until late and the drinks and snack was delicious. The server Beronica n Jean Carlos always make sure we are fine. The swimming pool is big enough to swim several laps the pool furniture is so beautiful and comfortable. The maintenance guy make sure the pool is always clean. Our room was huge and super comfortable and quiet with a balcony facing the swimming pool. Also include small fridge, sink and a living room. The air conditioning work perfect and the room decor was nice including two chair and table in our balcony to enjoy the wine at night. The hotel provides transportation to the hotel brother Whala Bávaro for free and the driver Franklin was very helpful. The Whala Bavaro is by the beach so you can spend all day there. The breakfast was so delicious thanks to chef Jordan. The hotel was always clean. Every morning I see Danny cleaning the stair and making sure the hotel is clean. The hotel located in a safe area next to little grocery store that you can fine everything and a excellent Lebanese rest named Yanni. The hotel also have a small gym and provide parking lot. Also have a security at the entrance of the hotel. Whala Urban is a very relaxing hotel with an excellent service and very warming staff. If you looking a hotel to be relax this is the right hotel. If you looking a hotel facing the ocean I recommend to look for a different hotel, but keep it in mind the Whala Urban provides transportation to Whala Bávaro next to the ocean. Thanks Whala Urban for make our Birthday week so sweet.
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Date of stay: February 2020Trip type: Travelled as a couple
3 Helpful votes
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Response from LAURA RIVAS, Otros at Whala!Urban Punta Cana
Responded 7 Mar 2020
Dear guest, Greetings from whala! Urban. Thank you for sharing the experience of your stay in our hotel with TripAdvisor members. We are pleased to know that we have met and even exceeded your expectations regarding our services. We are a hotel for different types of clients and our services and facilities are designed for the enjoyment and satisfaction of our guests. Thanks for everything! Rosa Echavarria Recepción
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PRICE RANGE
US$75 - US$101 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
69
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Frequently Asked Questions about Whala!Urban Punta Cana
Which popular attractions are close to Whala!Urban Punta Cana?
Nearby attractions include Bavaro Beach (4.2 km), Escapology (0.2 km), and Vivaldi Cigars (1.0 km).
What are some of the property amenities at Whala!Urban Punta Cana?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Whala!Urban Punta Cana?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Whala!Urban Punta Cana?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Whala!Urban Punta Cana?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Whala!Urban Punta Cana?
Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Herman 311 Bar & Restaurant, and Toc Beach Bar & Restaurant.
Are there opportunities to exercise at Whala!Urban Punta Cana?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Whala!Urban Punta Cana have an airport shuttle?
Yes, Whala!Urban Punta Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Whala!Urban Punta Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Whala!Urban Punta Cana offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Whala!Urban Punta Cana?
The staff speaks multiple languages, including English, Spanish, and German.