My daughter and I recently stayed at theHideaway Royalton in Punta Cana. Jean Paul Vibe Team was very friendly kind and organized many fun poolside activities. There was nightly entertainment at the theater which was a lot of fun. The beach was very clean but no turtles or fish for snorkeling. Haidee at the Hideaway reception desk was also very friendly and helpful.
Nice resort Good activity program Hideaway worth it Shout out to jean Paul and Felipe and David Great service Beach and food decent\its an older resort but the staff really do hustle main pool gets crowded but hideaway is such a blessing i dont think diamond club is worth the extra, use the 'private restarant ' as much as possible especially breakfast, made to order slow but whats the rush, its on the beach
Delayed review from our 5-night stay at the Hideaway Royalton Hotel in Punta Cana taken over the USA Labor Holiday weekend. Summary: This was a great stay with overall awesome service from all members of staff. Food was overall great, the hotel put on excellent entertainment and I cannot fault the Diamond Club experience we had from our Swim-Up location to the services of our butler Valentin. Totally recommend you put this hotel and specifically the Hideaway on your list of choices for a great vacation. Check-In: The Hideaway at Royalton Punta Cana is the adult part of the Royalton Punta Cana resort and casino with its own separate check-in outside of the main building. We were transported quickly via golf cart upon arriving at the main building. Check-in was a breeze made all the better with drinks and tasty sandwiches. Diamond Club: From a personal experience side, if a hotel provides an Excellence or Diamond type service, my preference is to spend the extra money. Having a butler to assist with restaurant reservations and be there if I need anything else during my stay has in my experience been value add leaving me to relax on my vacation. Our butler for the five days – Valentin was introduced to us at check-in and he took us to our room. We cannot say enough great things about Valentin during our stay. He outlined when and how we could reach him, how he could be of service to us. Each day he would reach out multiple times to see how we were doing, what restaurant we wanted to eat that night so he could make the appropriate reservations. Valentin really made our vacation what a vacation should be, relaxing and always there when we needed something. Want extra supplies for the mini-bar or room, we would reach out to Valentin and the items arrived quickly. Room: We booked a swim-up suite and our room (1118) itself was in a perfect location opposite the main adult swimming pool (which is separated by a wall and bushes from the main resort pool requiring the right wrist band to get into). This was a perfect separation from the main family part of the complex. Our room was a double queen which was not my first preference since I was looking for a king but our butler Valentin worked with the hotel to identify an available king but we felt the location of 1118 was better overall so stuck with the two queen beds. Having a swim-up was great. The room was modern with a great shower. The room was serviced daily which I know with some hotels due to the pandemic is still a bit hit and miss on the frequency of service. Dining: Food wise, there were several restaurants to choose from. The main buffet restaurant was excellent with a huge selection and variety served across a number of food stations. Our only challenge was the coffee which was just not up to par. However, there is a coffee shop on-site which redeemed in this department (and also serves up sandwiches and cakes). We ate at Grazie – Italian , Dorada – Seafood grill, Hunter Steakhouse and Zen. Overall I can say that we did not have a bad meal at any of the restaurants – service was excellent as well. Other: Wifi is excellent throughout the hotel and still pretty good on the beach. The hotel has multiple areas on the beach for both Diamond and Hideaway guests. There was never any issue with locating a lounger on the beach. Seaweed is an issue but the beach itself is clearer than most of the washed up sargassum. You just have to find your spot in the ocean where there is less seaweed floating along. This didn’t ruin our stay to the Dominican or the hotel though as we spent most of the time by the pool Entertainment wise, it was great to see the hotel putting on a show or event each night we were there. Some were outside then others like the Michael Jackson show were held in the theater (a great show). If you do not want to see a show inside then the hotel typically had a live singer outside to go listen to. Entertainment typically ran till 11pm except for the main party night Saturday which during our stay continued past midnight. Overall very impressed that the hotel provided such great entertainment. My only request would be to provide more seating outside since it was a bit of a challenge some nights to bag a seat. Finally, I liked that the hotel Management was walking the complex during our stay and following up with people on how their stay was going. It was clear that the hotel really wants to do the right thing by its guests and with occupancy rates being a challenge throughout the COVID period, I was grateful that the hotel was definitely putting its best foot forward.…
Ozuna, has been the best bartender of this trip l! He’s very friendly, and my drinks have been the best !! His service is #1 and would come back 100% just to have him as my server again. HE IS THE BEST !! As well, Juan, Charlis, Greisys in the morning are the best! They are very nice and are always so friendly to everyone! They make this trip one to remember for sure !! Would come back in a heartbeat!!
Hideaway is great. Jean paul is the best. Lots of fun activities to run with him. The bar at hideaway is great too. Ozuna, Charlie, Gracie from hideaway bar make awesome drinks for the guests. Very friendly and happy to be working. Also Nelson from sports bar and Jason from the hideaway beach bar. 5/5 resort. Good safe covid protocols Aswell. Id highly recommended it to my friends and family.