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Sanctuary Cap Cana by Playa Hotels & Resorts

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Traveller (7396)
Room & Suite (1624)
Pool & Beach (1500)
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Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
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AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (5,170)
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3,170
857
310
132
86
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21 - 25 of 4,555 reviews
Reviewed 29 April 2018

Had an awesome stay at Sanctuary CapCana just days before it closes for major renovations. We were a little concerned about cutting corners right before a several month closure but overall things were up to par. Room: We booked a Oceanview Junior Suite w/ anticipation...More

3  Thank AtlantaBry
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 May 2018

Dear AtlantaBry, Taiguey. On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the...More

Reviewed 28 April 2018 via mobile

impressed with this resort. We did ample research before booking and read MANY reviews. We both agreed that the negative reviews were nonsense. So impressed with the resort, the staff, the food, and the experience. THE ROOM. We had read to ask for a room...More

4  Thank Ms_MistyBlu
Response from SanctuaryByPlaya, Director General at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 May 2018

Dear Ms_MistyBlu, Taiguey! We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. I...More

Reviewed 27 April 2018

Our first night we decided to try out the steakhouse (not on same level as American steak houses but not too bad) and we met Conan who was the hostess of the evening. The next morning we saw her at the breakfast buffet and she...More

1  Thank Ryan B
Response from SanctuaryByPlaya, Director General at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 May 2018

Dear Ryan B, Taiguey! We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious...More

Reviewed 25 April 2018 via mobile

Wife and I just returned from 5 night stay at sanctuary cap cana and operable it was good but def. not great in my opinion. We stayed in a castle ocean front junior suite (rm.2057). Arrived at property after a very easy/quick transfer from airport....More

1  Thank jeffreyg475
Response from SanctuaryByPlaya, Director General at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 May 2018

Dear jeffreyg475, Taiguey. Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary...More

Reviewed 24 April 2018

My boyfriend and I just returned from a 5 day stay at Sanctuary. We were aware of some of the negative reviews, but thought we'd take a chance. We do NOT understand how this can be a 5 star resort. I typically do not complain...More

5  Thank RTG0607
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 3 May 2018

Dear rtgeller, Taiguey. Thank you very much for your detailed suggestions. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. We would kindly like to...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 152 - US$ 744 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
#32 Spa Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 152 - US$ 744 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
#32 Spa Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7396)
Room & Suite (1624)
Pool & Beach (1500)
Dining (638)
Amenities (57)
Family and Play Areas (27)
Business Centre & Event Rooms (10)
Questions & Answers
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Room Tips
"Beach view or pool view, both amazing. A lot of choices of amazing views."
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"the ocean view rooms are a must.. there is a public beach next to the property and golf courses nearby."
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"Avoid the castle as it is too quiet!"
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"ocean view would be better if they pruned the trees. had to work to peek thru"
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