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Sanctuary Cap Cana by AlSol

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Sanctuary Cap Cana by AlSol
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4,357 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,799: English reviews
Reviewed 19 February 2016

We've visited the Sanctuary before, beautiful place. This it was by far the best. Martin Lawrence provided wonderful entertainment and made our trip extremely fun. He is very friendly and showed us a great time. Overall the resort is beautiful and relaxing. The food is delicious. We will definitely come back and make sure to have Martin and the rest...

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Helpful?
1Thank Amy L
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear AmyL, Thank you for taking the time to share your experience on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. I would like to express how satisfied I am to read that the beauty of our premises and the excellent service from our friendly staff (especially Martin Lawrence) made made you feel at home. Our...

Reviewed 19 February 2016

We thoroughly enjoyed our stay at Sanctuary Cap Cana! The staff was very accommodating and extremely pleasant. Any issues were handled promptly. The food was good - especially enjoyed the paella at the Blue Marlin and the Portobello mushroom lasagna at the Italian restaurant. The entertainment staff was great - especially Martin Lawrence and Will Smith - JC, Mr. Blue,...

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Helpful?
2Thank Susan J
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear SusanJ, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your review on TripAdvisor. I am happy to acknowledge that our friendly team (especially our entertainers and bartenders) as well as the variety of our gastronomy made your holidays unforgettable as it is our goal in Sanctuary Cap Cana. Likewise, I appreciate your suggestion...

Potomac, MD
Reviewed 19 February 2016

I've been to five all-inclusives and this is the best by far! It has a boutique-y feel and is beautiful, classy and clean. You will not be disappointed. We are going to come back for sure! Here are some highlights and tips: Rooms - we were in the Colonial section -- if you are going to be there, ask for...

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12Thank ELM2426
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear ELM2426, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for posting a review about your experience. I am very glad to read your motivating lines describing the beauty of our premises, the variety of our international gastronomy and the friendliness of our staff that made you feel at home. I will congratulate David,...

Reviewed 18 February 2016

The entertainment staff was amazing especially Martin Lawrence and JC. Would recommend them for any events. They are very personable and we had really pleasant conversations. It is really evident that they love what they do.

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Helpful?
Thank Luis N
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LuisN, Thank you very much for your publication on TripAdvisor and for choosing Sanctuary Cap Cana by Alsol for your holidays. Our entertainment team will be motivated to acknowledge that your holidays among us were memorable due to the friendliness and customer service of Martin Lawrence and JC. At Sanctuary Cap Cana by Alsol we want to guarantee a...

Reviewed 18 February 2016 via mobile

Check in easy after 3pm, have junior suite and Maria took great care of us, mini bar team kept fridge full of presidente light and water (what else do you need), pool bar staff of Kelvin, Bernardo, Gilbert and Anselmo are the best... They make great drinks and have a big smile.... Be sure to tip them well as they...

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Helpful?
1Thank Paul P
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear PaulP, Thank you for having chosen Sanctuary Cap Cana by Alsol for your vacations and for the time to post a review on TripAdvisor. I am very pleased to read that our friendly staff made you feel at home from the first minute you were welcomed to our hotel and I will congratulate all those staff members that made...

Louisville, Kentucky
Reviewed 18 February 2016

This was my third time to the DR. The Sanctuary was a very beautiful resort with the exception of the beach area. It was small and confined by netting so that you could only swim out about 30 feet. They were having seaweed problems and I will say they did a very good job of clearing the seaweed from the...

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Helpful?
1Thank pianotam
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear pianotam, Thank you for taking the time to share your feedback with us about your stay. I am sorry to read that our beach area and services did not meet completely your expectations. As a service-oriented company, we have a firm devotion to accomplish our guest’s total satisfaction; therefore, after we have finished reading your notes, I am truly...

Lambertville, Michigan
Reviewed 17 February 2016

First time visit to DR, picked resort off of trip advisor based on reviews. Did not feel it was a 5 star resort, great place but not five star. Seemed a little confusing at check-in, I think we got a new person. Booked a ocean view suite, which if you looked through the palms, you could catch a glimpse. Room...

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Helpful?
4Thank Sherry F
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear SherryF, Thank you for posting a review about your experience at Sanctuary Cap Cana by Alsol on TripAdvisor. I am happy to read your nice lines about the eager of our staff to meet your needs and the beauty of our premises. At Sanctuary Cap Cana it is our pleasure to service our guest with the finest hospitality. Likewise,...

Columbia, South Carolina
Reviewed 17 February 2016

The Sanctuary is absolutely beautiful. The folks at Alsol employee some truly wonderful people. However, this is a resort with five star looks but hasn't earned it's fifth diamond as it lacks excursions and certain offerings. Here is the good: Carlos at the Ocean Bar may be the best bartender we've ever had. Naurys takes the best care of couples...

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Helpful?
3Thank CarolinaGrad06
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear CarolinaGrad06, Thank you for taking the time to share your feedback of your honeymoon experience at Sanctuary Cap Cana by Alsol. On the one hand, we are glad to know that you enjoyed your stay as it is our goal. On the other hand, we regret that you evaluate our performance based on a service we do not offer...

Windsor, Canada
Reviewed 17 February 2016

My husband and I stayed there in February 2016 and from the moment I walked into the lobby, I knew it was going to be a good vacation. The look and feel of the resort was different from any other we had been to - very Spanish with cobblestone streets and old colonial style buildings.. We did not upgrade our...

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4Thank Maureen0511
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Maureen0511, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your publication on TripAdvisor. I am satisfied to acknowledge that our beautiful Colonial Style premises, our international cuisine, our yoga classes and the friendliness of our staff made you feel at home from the first minute you came into our lobby. At Sanctuary Cap...

Reviewed 17 February 2016 via mobile

Martin Lawrence is excellent forme Everything we could have hoped for and more! The grounds are amazing and the staff amazing as well! Relaxing, romantic, and fun. A special shoutout to will smit. Sexi belly. Butterfly. Menor Mikey Maude. Hi is the best bos Willian bar and bertilio all the guys here are the best but Martin Lawrence is my...

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Helpful?
Thank Kristin R
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear KristinR, Thank you for taking the time to share your holidays at Sanctuary Cap Cana by Alsol on TripAdvisor and for choosing our hotel. It will be a reason to be happy for my entertainment team as well as Bertilio and William from our Bars to acknowledge that their excellent service and friendliness exceeded your expectations and made you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: ₹ 26,879 - ₹ 44,536 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Questions? Get answers from Sanctuary Cap Cana by AlSol staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Castle rooms are not centrally located compared to the beach walkout rooms and villas”
 of 5 bubbles travelerK7674XM, 22 Mar 2017 | Read review
“make sure you have an ocean view room, The junior suites seem to be the best, great space, and literally in the middle of everything.”
 of 5 bubbles segreen2016, 21 Mar 2017 | Read review
“Castle Honeymoon rooms are very Private and perfect to relax at.”
 of 5 bubbles pingpongladyont, 21 Mar 2017 | Read review
“Check out the villas”
 of 5 bubbles billcG9701NK, 19 Mar 2017 | Read review
“monarch villa room 2009 close to main bldg, quiet, intimate, amazing.”
  • monarch villa view of villa from backyard
  • punta espada next door golf course the best in the world
  • monarch villa room 2009 view of the beach and flowers trees i have never seen before
  • our double deck wonderful breezes and view
  • monarch villa separate king size bedroom
  • monarch villa lviing room
 of 5 bubbles sharkhark, 18 Mar 2017 | Read review
5 of 5