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Sanctuary Cap Cana by Playa Hotels & Resorts

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Traveller (7396)
Room & Suite (1624)
Pool & Beach (1500)
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Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
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AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
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Reviews (5,169)
There are newer reviews for Sanctuary Cap Cana by Playa Hotels & Resorts
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3,170
857
309
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3,170
857
309
132
86
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11 - 15 of 4,554 reviews
Reviewed 15 May 2018

This was our first time to this AI Hotel and my partner and I had a thoroughly relaxing time. Being only 20 minutes by taxi from the airport made all the difference and we were in our junior suite in no time. The room was...More

1  Thank pipbow
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 15 May 2018

Dear pipbow, Taiguey! Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We are glad to read that you have enjoyed...More

Reviewed 7 May 2018

We did not enjoy the trip. Sanctuary Cap Cana was absolutely not a 5 star resort. It may have been one at some time, but I would never have rated it highly. If we had known that they were going to be closing for renovations...More

8  Thank Kathy B
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 8 May 2018

Dear Kathy B, Taiguey. Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We regret to know that we have not fulfilled your expectations during your visit....More

Reviewed 4 May 2018

We had a great time and the staff were awesome. The pool bartenders where so outgoing and fun. Carlos, Gilbert, Bernardo, and Larome. Always had great drinks and the guys made it fun to be around the pool area.More

Thank Erik V
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 4 May 2018

Dear Erik V, Taiguey. We appreciate you have taken the time to share such an enthusiastic review about your recent visit. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable...More

Reviewed 4 May 2018 via mobile

We had lunch every day at the Blue Marlin and enjoyed it very much! Room was comfortable and had a lovely view. Can’t wait to see how they change the hotel once it reopens. Very calm and relaxing environment.

1  Thank Cristina8811
Response from SanctuaryByPlaya, Gerente at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 4 May 2018

Dear Cristina8811, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. We look forward to have the pleasure of having you back home in the near future. Regards,

Reviewed 2 May 2018

place was gorgeous room was spectacular food and entertainment were excellent BUT they were just bought and are closing for 4 months WHICH NO ONE TOLD US ahead of time. so our last day was theirs as well. Hope the new owners keep the charmMore

5  Thank jspi2017
Response from SanctuaryByPlaya, Director General at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 2 May 2018

Dear jspi2017, Taiguey! Thank you for sharing your feedback with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$ 147 - US$ 749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#32 Spa Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 147 - US$ 749 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#31 On the Beach Hotel in Punta Cana
#32 Spa Hotel in Punta Cana
#32 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7396)
Room & Suite (1624)
Pool & Beach (1500)
Dining (638)
Amenities (57)
Family and Play Areas (27)
Business Centre & Event Rooms (10)
Questions & Answers
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_macdermid_denise
19 June 2018|
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Response from flipflop_man | Reviewed this property |
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Votes
Room Tips
"Beach view or pool view, both amazing. A lot of choices of amazing views."
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"the ocean view rooms are a must.. there is a public beach next to the property and golf courses nearby."
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"Avoid the castle as it is too quiet!"
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"ocean view would be better if they pruned the trees. had to work to peek thru"
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