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Sanctuary Cap Cana by Playa Hotels & Resorts

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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana.
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Property amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Wheelchair Access
Spa
Business Centre with Internet Access
Airport Transportation
Paid Wifi
Dry Cleaning
Meeting Rooms
Hot Tub
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Adult pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Hidden Gems
Quiet
HOTEL CLASS
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Special Offer:Enter to Win a 3-Nt Stay
Location
Full view
Contact
Boulevard Zona Hotelera, Punta Cana 23000 Dominican Republic
Getting there
Punta Cana Airport11 km
La Romana Airport53 km
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Reviews & more
5,275Reviews
8,281Photos
1,344Q+A
100Room tips
Traveller rating
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  • 97
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So we had a company party here for 2 nights and it was fantastic. The property is beautiful. We stayed in the castle which actually looks like one and really first class. The hotel recently started offering all inclusive so more Economical. Our butler RAfael did an excellent
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+5
Just returned from our 4th visit. As a travel advisor and past quest I had been anticipating the new renovations since it’s reopening in September. They did not disappoint! As always upon arrival we were warmly greeted like family then taken by golf cart to the Castle for check
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Wonderful place. Outstanding service.
Will go back and recommend it to our friends.Staff was very friendly
and helpful.
Restaurants offer many choices and the service is excellent.
Room service was also impecable done on time.
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+7
This was our second trip to Sanctuary because after being there the very first time, my husband & I fell in love with the place. Not only the place, but the people! Everyone who works there does everything they can to make your experience memorable & they don’t disappoint! From J
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Response from SanctuaryByPlaya, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts
Responded 4 days ago
Dear Jennifer M, Taiguey! Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Kind Regards,
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We were upgraded to a pool room in the Castle. Great room. Awesome service. Our Butler JT was hilarious and incredible. The food was delicious. Dancing the night away was fun for sure. Nothing cheap about this place.
The resort arranged for us to golf at some of the best (the mos
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Response from SanctuaryByPlaya, General Manager at Sanctuary Cap Cana by Playa Hotels & Resorts
Responded 4 days ago
Dear Robert W, Taiguey! Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Sanctuary Cap Cana. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service. We look forward to have the pleasure of having you back home in the near future. Best Regards,
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Drinks on our deck
Sunrise from our deck (room 1048)
Previous
Booked a junior suite Ocean view on JetBlue vacations- which building are these rooms in?
Yes it was renovated over the summer of 2018
0 votes
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I would like staff from the resort to contact me. I am trying to view my reservation on the Santuary Cap Cana website, however my confirmation number is coming up as "not found." This is concerning me. There is a phone number, but I would much rather communicate with someone via email, and there is no email address listed for the resort under "contact us." Do any travellers have an email they could pass along? Thank you.
Hi, As TA does not allow URL's or e_mail addresses to be posted here in the Q&A Section I have just sent you a PM with someone you can contact at the property
0 votes
We are traveling to Sanctuary in January. Do the shops and such take American dollars? Can I tip staff with American money? Thanks
yes and yes
1 vote
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What types of excursions can I book once I arrive at the resort?
Some of the options we were given were: Four wheeling, golf, Scape Park, A day trip to an island with lunch included, a few hours out on a booze cruise. The resort does have a free bike tour every morning you can reserve of the surrounding area, about an hour long, depending on your requested intensity.
0 votes
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Hello, I'm also booked in a Premium Luxury Junior Suite Ocean View. I've seen very few reviews of these rooms. How are they? Would it be better to stay in the castle? What are the pro's and con's of the Premium Luxury Junior Suite Ocean View rooms? Thanks in advance.
Escape We are staying at the property again this May and will take some photos of the new suites for you
0 votes
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Previous
"I'm not sure there was a bad room in the entire place. They were just finishing a brand new, or totally refurbished, tower."
"Eat at the Fusion Restaurant... it is the most fun you will have out!"
"Do not get rip off by upgrading to a castle room all the other rooms are just as nice"
"All are good locations but you can also choose villas."
"If booked in the castle, make sure to ask for room away from noisy beach entertainment,"
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PRICE RANGE
US$ 277 - US$ 844 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sanctuary cap cana hotel punta canasanctuary cap cana resort
FORMERLY KNOWN AS
Sanctuary Cap Cana by AlSol
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
174
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