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Senator Puerto Plata Hotel

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Traveller (2938)
Dining (193)
Room & Suite (154)

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About

#5 of 17 all-inclusives in Puerto Plata
Location
Cleanliness
Service
Value
Senator Puerto Plata Hotel es el lugar ideal para disfrutar de una experiencia vacacional. El resort está orientado principalmente para adultos con un sofisticado ambiente de lujo. Sus habitaciones, ofrecen todas las comodidades necesarias para garantizar una estancia perfecta. Encontrará hermosas piscinas de experiencias con área de jacuzzis y preciosos jardines. El hotel brinda una amplia selección de experiencias culinarias con más de 13 alternativas distintas en restauración: buffet de gastronomía nacional e internacional con show cooking, restaurantes de especialidades para cenas a la carta y snack bars. Nuestro Todo Incluido Premium le permitirá disfrutar de todos estos servicios. Además, encontrará otras 2 experiencias gastronómicas no incluidas dentro del programa. El resort cuenta con un centro Senzia Puerto Plata Spa con 1000m² con todo tipo de servicios para disfrutar solo o en pareja.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Fitness classes
Personal trainer
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Aerobics
Darts
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Kids club
Kids pool
Highchairs available
Free airport transportation
Airport transportation
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Infirmary
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Family Resort
Languages Spoken
English, French, Spanish, German and 1 more
2,570Reviews629Q+A100Room tips
Traveller rating
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LJB wrote a review Today
New Brunswick, Canada10 contributions11 helpful votes
+1
We stayed as a couple with friends. We stayed in building 11, which was nice for the view of Amber Cove Port where the cruise ships came in and out. However, the room was extremely musty and damp, so maybe request an upper level room. The rooms are dated, but other than that, we had hot water all week, and the A/C worked fine as well. As most of the previous comments there is a chair shortage, but we did manage to get a few every day, but there is a shortage of umbrellas for shade by the pool. It rained during our stay, and we also noticed a lack of seating to take cover and have a drink during the rain (lobby, sports bar). We ended up sitting in our rooms. Other than that, the resort is beautiful, nice size easy to get around, the food was amazing we did Japonese and Steak House a la cartes both where amazing. The grounds are very well kept, and the housekeeping works very hard to maintain everything. The beach is not Cuba, and we knew that going in, it is still beautiful. We did bring some snorkel gear, but the water was quite blurry and dirty after the rain storms. There were not a lot of kids either during our stay, and it looked like they had more activities and family-friendly things over at Playabachata Resort.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Luke R wrote a review 19 Apr
1 contribution
We stayed here for two weeks with a big group of friends. Lots to do on the resort and off resort with outtings you can book from the front desk. Good food and shows every night. Shout-out to Skinny, Dora, and Speedy! Best entertainment staff!!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded today
Dear Lukerm, Thank you for such a great review. It's wonderful to know that you and your group found plenty of enjoyable activities both within Senator Puerto Plata Spa Resort and during outings. We're delighted that the variety of food and nightly shows added to the enjoyment of your two-week stay. A special thanks for acknowledging Skinny, Dora, and Speedy; our entertainment team is indeed dedicated to creating memorable experiences for our guests. We're pleased that our efforts contributed to the fun and satisfaction of your group visit, as we strive to provide a diverse array of offerings to cater to the different interests of our guests. We look forward to a return visit from you in the future. Best wishes, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathan S wrote a review 18 Apr
4 contributions
Senator Spa resort is 100% a 3.5-4 star resort - If you have this booked know that it is average. Most of the rooms that have no been updated yet which are not pictured on trip advisor are about 3/10. They smell very old like a basement, The bed was comfortable however the pillows stunk and never got cleaned. The shower is like very outdated and somewhat gross - needs a facelift. The food was 6.5/10 - no one did get sick on the vacation out of 30 people so I wouldn't be to worried about that aspect, the buffet was pretty much the same everyday and had all the classics. Dessert was great The restaurants included (Japanese/steakhouse and Italian) were great.. (If you could get in). We tried multiple times to get reservations however we only managed to get 2 as it was all "booked" up. Even though we would walk by the restaurant at 730PM and it would be half empty yet they said it was over booked.. This was apparently due to shortage of staff being able to handle a full restaurant.. My advice is soon as you check in make as many reservations as you need right away because if not you will be stuck with the buffet. Pool is a bit outdated the bottom of it was cracked and chipped - it didn't seem to be cleaned a lot. The beach was nice.. from the shore - First day a friend and I went into the ocean and stepped on a sea urchin which required a $500 doctor visit to remove about 6-7 from each foot. This was not ideal to start the vacation however the Doctor on the resort was nice and helped us right away. I highly recommend the resort putting up signs as we heard of many others stepping on them as well. The entertainment was decent, the shows they would put on were a little boring however the entertainment staff (Skinny) was great. He always got us involved in different games during the day etc. which helped meet new folks etc. Finally the last thing is the customer service.. This was 0/10 - From the Maids to bartenders to waitresses and front desk staff it wasn't great. when you'd approach any of them it was the "What Now?" attitude they didn't seem interested in helping with any issues or questions, everything seemed to be a chore to do for us. Overall this resort could do some of modifications to create a more comfortable atmosphere from the rooms to customer service, However for what you pay the food, drinks and different shops around the resort (Pizza, Coffee, Cigar lounge etc.) it still makes for a great memorable trip with friends/family. I would recommend this resort but getting a upgraded room!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 2 days ago
Dear Nathan, Thank you for taking the time to review your stay. We're delighted to hear that you found the comfort of our beds to your satisfaction, as we aim to provide a restful environment for our guests. However, we regret to hear about the aspects of your stay that did not live up to your expectations. We take pride in our resort's ambiance and it is disheartening to learn that your experience with the room quality was not reflective of our standards. We are continuously working on updates to enhance our accommodations and guest experiences. Regarding the pillows, we ensure that all bedding is cleaned and refreshed regularly, and we will look into your comments to uphold our hygiene standards. As for the shower facilities, we are committed to maintaining all amenities in prime condition and appreciate your feedback which will be used to guide our refurbishment plans. The concerns you've raised about the difficulty in securing reservations at our restaurants are being addressed. We aim to provide all our guests with the opportunity to enjoy our culinary offerings, and we apologize for any inconvenience this may have caused. We are also addressing the pool maintenance points you've mentioned to ensure our facilities are always up to the mark. We're truly sorry for the unfortunate encounter with sea urchins you experienced. The safety and enjoyment of our beach are priorities for us, and we will take immediate action to increase signage and awareness for all our guests. On a brighter note, it's heartening to know that you appreciated the quality of our food and found the desserts to your liking. The comments regarding our customer service are concerning, as we strive to deliver exceptional service to every guest. We will reinforce our customer service training to ensure that all staff interactions are welcoming and helpful. Your commendation of our entertainment staff, especially 'Skinny', is much appreciated, and we're glad that his efforts contributed positively to your stay. We thank you for your recommendation and are pleased that you would consider our resort for future stays, especially with an upgraded room. Rest assured, Senator Puerto Plata Spa Resort is dedicated to providing a memorable and enjoyable experience for all our guests. We are looking forward to welcoming you again. All the best! Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michel S wrote a review 16 Apr
3 contributions1 helpful vote
Best food I had in an all inclusive!! Great entertainement, thanks to Skinny guy, Monkey black and Pretty black! :) Awesome pools and music. Rooms are very clean. Room upgrade is worth it. Food offer and service is really good. Nothing bad to say. I recommend!!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Michel, Thank you for this feedback concerning your recent visit. It is truly rewarding for us to receive such high praise for our culinary offerings, and we are glad you enjoyed the diverse options available. Our entertainment team, Skinny guy, Monkey black, and Pretty black, will be especially pleased to know they enhanced your stay with us. We take great pride in our pristine pools and are happy to hear that you appreciated the music and atmosphere around them. Our team works diligently to ensure our rooms are impeccably clean and comfortable, and it is gratifying to know that you found the room upgrade to be worthwhile. Thank you for acknowledging the high level of service provided by our staff. At Senator Puerto Plata Spa Resort, we strive to make every guest's stay memorable, and your commendation is a testament to our team's dedication. We are honored by your recommendation and look forward to the pleasure of welcoming you back in the future. We look forward to welcoming you again. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Simon S wrote a review 16 Apr
1 contribution
+1
Best place ive been from far Best food Nice pool Awesome music Beautiful hotel Great service Sports bar 🍻 Lots of fun Best entertainment ever Skinny boy Monkey black Preaty black Thanks for the trip Ill come back for sure Drinky drnky happy happy
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Simonsx,. Thank you very much for this kind review. It brings us immense joy to know that we're considered the best resort you've experienced thus far, and that you found our property to be the best place with the nicest food. Our team is delighted that the pool area and the music added to the beauty of your stay, and that you received great service throughout. The sports bar, alongside our entertainment team - including Skinny boy, Monkey black, and Pretty black - are all thrilled to have contributed to the fun and memorable aspects of your visit. Thank you for your intention to return; it was a pleasure to serve you. Until next time, may your days be as joyful as the 'drinky drinky happy happy' times you had with us. We look forward to seeing you again soon. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Donna S wrote a review 16 Apr
Brampton, Canada2 contributions
Speedy is a wonderful person who has great energy and makes everybody happy and feel welcome. You should give him a raise. I think that there should be more people preparing the tables at the buffet for the next guests with cutlery and also refilling the plates along the buffet.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Donna, Thank you for sharing the review of your stay with us. We are delighted that you had a pleasant stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations; we will be sure to pass on your comments. We hope to see you again soon. Best wishes, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Linda E wrote a review 16 Apr
Toronto, Canada2 contributions
+1
This resort is amazing! Pretty black and speedy are exceptional! I will definitely be back!❤️❤️ Drinks and food are great. All the events are interactive. I would recommend this resort to all my friends. The room is very clean with a lovely balcony
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Guest, Thank you for sharing your experience at our hotel. It is truly gratifying to know that our resort met your expectations and that you had an amazing experience. We're delighted that the interactive events, along with the delectable food and drinks, contributed to your enjoyable stay. Our team, especially Pretty Black and Speedy, will be thrilled to hear that they made a lasting impression with their exceptional service. It is always our goal to provide our guests with memorable moments that encourage them to return. We're also pleased that the cleanliness of your room and the lovely balcony added to the comfort of your visit. At Senator Puerto Plata Spa Resort, we pride ourselves on maintaining a high standard of accommodation, ensuring that each guest's stay is as pleasant and relaxing as yours. Thank you for your high recommendation, and it's wonderful to hear that you are already planning to come back. We are committed to delivering the same level of satisfaction upon your return. We would be delighted to welcome you back on another occasion. Kind regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel M wrote a review 16 Apr
1 contribution
Senator pretty black is the best everr he helped us and made it a fun experience for us and had the best time ever with him playing the game and he is the best best best ever and made us fun and was the best ever ever ever he’s good and he’s nice and sweet
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Rachel, Thank you for this positive review. It brings us immense joy to learn that our team member, Senator pretty black, contributed to the fun and memorable moments of your stay. We always strive to provide engaging activities and ensure that our guests leave with fond memories. Your kind words are a testament to our commitment to guest satisfaction. We hope to continue being your preferred choice for future getaways. We look forward to the pleasure of seeing you again in the future. Kind regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kentkman wrote a review 16 Apr
Toronto, Canada2 contributions5 helpful votes
Pretty black and the entire entertainment crew were amazing. The shows made the experience that much better. Hotel was very clean and bar staff did an excellent job. The buffet was one of the best we’ve been too and the a la carte restaurants were even better.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear Guest, Thank you for sharing such positive feedback following your stay with us. It is delightful to hear that our entertainment crew, especially Pretty black, provided an amazing experience that enhanced your stay with us. Our team takes great pride in delivering an exceptional level of service, and your compliments serve as a wonderful testament to their efforts. We are equally pleased that the cleanliness of our resort and the attentiveness of our bar staff contributed to the enjoyment of your vacation. At Senator Puerto Plata Spa Resort, we are committed to maintaining the highest standards of service and hospitality. Additionally, your kind words about our buffet and a la carte restaurants are much appreciated. Our culinary team strives to offer a diverse and satisfying dining experience, and we are glad that we were able to impress your palate. Thank you for allowing us to be a part of your memorable vacation. We are committed to providing our guests with an all-encompassing resort experience, complete with engaging activities, impeccable service, and delectable dining options. We look forward to welcoming you back. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry N wrote a review 16 Apr
1 contribution
Our trip was amazing. But what made it the best was Skinny. His customer service and energy was wonderful. Skinny would go out of his way to make your day so much more fun. Skinny was willing to drop what he was doing and help you with whatever you asked. Truly an amazing guy.
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Senator Puerto Plata Hotel
Responded 4 days ago
Dear An, Thank you for your review. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹10,595 - ₹28,030 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Riu Bachata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
571
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SENATOR PUERTO PLATA HOTEL - All-inclusive Resort Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Senator Puerto Plata Hotel
Which popular attractions are close to Senator Puerto Plata Hotel?
Nearby attractions include Diamonds International Dominican Republic (0.5 km), Ocean World Adventure Park, Puerto Plata (4.2 km), and Amber Cove (0.4 km).
What are some of the property amenities at Senator Puerto Plata Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Senator Puerto Plata Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Senator Puerto Plata Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Senator Puerto Plata Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Senator Puerto Plata Hotel?
Conveniently located restaurants include Le Papillon, Charros CaribeMex, and Los Tres Cocos.
Are there opportunities to exercise at Senator Puerto Plata Hotel?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Senator Puerto Plata Hotel have an airport shuttle?
Yes, Senator Puerto Plata Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Senator Puerto Plata Hotel have airport transportation?
Yes, Senator Puerto Plata Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Senator Puerto Plata Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Senator Puerto Plata Hotel?
Many travellers enjoy visiting Fortaleza San Felipe (8.3 km), Casa Museo General Gregorio Luperón (9.1 km), and Logia Masónica Restauracion No. 11 (9.1 km).