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InterContinental Real Santo Domingo

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Avenida Winston Churchill & Calle Porfirio Herrera Ensanche Piantini, Santo Domingo 10127 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 287
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (338)
Dining (123)
Room & Suite (76)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from InterContinental Real Santo Domingo
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 103 hotels in Santo Domingo
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
This brand new hotel is located at the heart of the business and entertaining center of the city, next to major corporate centers, upscale shopping malls, finest restaurants and bars. Santo Domingo's Colonial Zone is just 4 miles away. The hotel features the hottest concepts in entertainment and dining, with three unique concept restaurants and two bars: The Market, Factory Steak & Lobster, NAU Sushi Lounge, BLU bar and Van Gogh bar. Unwind in our Spa, or enjoy a beautiful city view from our infinity pool on the 3rd floor. All guestrooms are equipped with the latest in comfort and streaming speed internet access.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Infinity pool
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French, Spanish
814Reviews14Q+A100Room tips
Traveller rating
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Popular mentions
ronsanjuan wrote a review 3 May
Petionville, Haiti4 contributions
This hotel has a true 5 start service and product. From the GM Mr Gonzalez, he leads a great team to provide with a smile great service. Centrally located to near by bars and restaurants, shopping malls and a safe location .The Market restaurant and the Suchi restaurant are very good . Steaks and sushi! I strongly recommend it for business and pleasure as well.
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Date of stay: April 2021
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Response from Sebastian Gonzalez, Owner at InterContinental Real Santo Domingo
Responded 1 week ago
Dear ronsanjuan, Thank you so much for your kind, our personnel’s warmth, kindness and professional behavior without forgetting our exclusive facilities is what makes the service we deliver our main strength and what makes staying at the Real InterContinental Santo Domingo an unforgettable experience. We are truly proud that we were able to deliver our promises of the InterContinental Life and we hope to have the pleasure to welcome you in the future. Warm regards,
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william S wrote a review Apr 2021
Cape Town Central, South Africa58 contributions37 helpful votes
+1
Had the pleasure of returning to Santo Domingo on business and stayed at the Intercontinental. The hotel is clean and they’re making ever effort to keep everyone safe. Had dinner in the returning and it was wonderful, a truest medium rare stake. Treat yourself and get a club room and enjoy a nice glass of wine!!!
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Date of stay: April 2021Trip type: Travelled on business
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Response from Sebastian Gonzalez, Owner at InterContinental Real Santo Domingo
Responded 2 weeks ago
Dear williamsM3089MI, Thanks a lot for your amazing review and recommendations, we strive every day to offer the best service in Santo Domingo and it is great to know that we are doing so even in this difficult times! We hope to host you back anytime soon and please, stay safe! Best regards,
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Matthew R wrote a review Apr 2021
Columbia, Maryland152 contributions146 helpful votes
This is my second time visiting the InterContinental Real Santo Domingo--the first being shortly after it opened four years ago. I was pleased to see that just like last time, the hotel is overall a great option, and being a Platinum IHG member I felt that I was treated well for my loyalty as I'll explain below. The hotel is very conveniently located and is right next door to the "Acropolis Mall" which has a Starbucks in it--of which at this time there are only 3 in the city so that makes it very, very convenient for a Starbucks-lover like myself. The building is elegant inside, a very large, open lobby, generally-pleasant front desk staff (although one was busy counting money in her cash drawer the whole time I was waiting until someone else said something to her that I was waiting), and has large, elegantly-appointed rooms. While I did not get an upgrade for being an IGH Platinum member I was nonetheless able to get a check-out at 3:00 p.m. instead of the regular noon which was very helpful as I needed to go get a Covid-19 test in order to fly back to the United States the following day. I was able to get this using the hotel's Whatsapp concierge feature which was very convenient. The room has a lovely soaking bathtub, decent quality towels, and nice-smelling Agraria amenities (standard in all InterContinental hotels.) I was able to use IHG points to pay for my night which made things even more convenient. The Market restaurant where I had lunch was also a good experience and recommendable. The pool area looked nice although there seemed to be only one employee and quite a few guests so I ended up just leaving although that wasn't a big deal--they may want to have more staff there though. All in all a very good experience and I would gladly return. Highly recommendable if you're looking for a luxury hotel in Santo Domingo outside of the colonial zone (but not too far from it!)
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Date of stay: April 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Sebastian Gonzalez, Owner at InterContinental Real Santo Domingo
Responded 4 weeks ago
Dear Matthewr613, Thank you for taking the time to hare with us such a detail review, we are happy to hear about your pleasant experience at the hotel, we strive every day to become better and better, to provide the best service in the city of Santo Domingo, to make unforgettable experiences and it thrilled us to know we have achieved it with you again! We also thank you for your loyalty; it is always a pleasure to have you here with us! Hope to see you back soon. Best regards,
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agentgables wrote a review Feb 2021
Coral Gables, Florida19 contributions10 helpful votes
This was our first time staying in this hotel. Two nights in January 2021. 7th floor. Junior suite. I come to Santo Domingo every 2 weeks. We had stayed at the Marriott Renaissance Jaragua two weeks earlier (for 1/3 the price) and were very impressed. So we thought we would "splurge" this time to stay at this high-class hotel. We were disappointed from arrival. We found the arrival staff at the reception kind of "snooty." They were "ok" but from the arrival we knew the employees were not "genuine" (not really genuinely into their jobs...this was a BIG change from the Renaissance Jaragua, where we were really impressed that everyone seemed like they loved their jobs). At the InterContinental Real, everyone (almost) seemed pretty miserable. At over $400 USD a night, I frankly expected the staff to be exceptionally friendly, and they simply were NOT. The housekeeping staff was great. Friendly. Attentive (if you asked for something). The restaurant was nice and the employees who worked there. The Japanese restaurant was great (good food, and nice service). BUT, by FAR, the worst service I have seen in decades was at the pool bar (we were there from 21-23 January 2021). You had to BEG for a drink. We were there at the pool all day on the 21st and 22nd. The staff was rude. And MOST of all, they were simply untrained, and unsupervised staff with NO manager. We literally had to get up and go beg for a drink every time we wanted to order. I have NEVER seen this at a 3-star hotel, much less a 4 or 5 star. The MAIN problem is completely the responsibility of the manager (there was none). So the "kids" working at the bar just stayed behind the bar joking and laughing with each other. And then, when we asked for a drink , they seemed like they were "bothered" by it. Especially the muscular boy working there. He truly just didn't give a sh*t. Just rude and seemed like he was homophobic (the whole staff did actually...were are a gay couple and felt very uncomfortable there the whole time). But whomever is responsible (the manager) for that pool bar should be fired immediately. We spent about $200 in the 6 hours we were there. We would have happily spent $500 if we could have just gotten faster service...more attention. We were embarrassed that we had to keep getting out of the pool and hot tub to go beg for a drink. We heard many other guests complaining about the same thing. It was BOTH days. Basically a complete lack of a manager overseeing the area. Frankly, if InterContiental headquarters/corporate were to send a "secret shopper" to this hotel, the hotel probably would lose its franchise rights to use the name "InterContinental." Mostly because of the bad service at the pool bar. But really the whole place was such a disappointment. So, it's 2 weeks later, and guess where we are? The Marriott Renaissance Jaragua ($130 a night versus $430 a night at the InterContinental). So my decision is made....it was a bad experience, and way overpriced. Total lack of management. Lack of training. And at those prices, the whole staff should be EXCEPTIONALLY friendly and GENUINE (versus false, bothered by clients, and untrained). We did like Patricio the security guy....he was nice and even tried to help get the attention of the bar tenders when we needed a drink. I am sure the manager of this hotel will blame COVID for this review...but don't believe it. They just suck overall....bad service. Overpriced. And we will never sty there again. Worst part: Pool Bar. Best part: Room was very clean, and big and impressive. Don't accept any BS response from the management about COVID. There is no reason the staff should be so rude and no reason to make clients have to chase down the staff for service at the pool bar (they should be walking around checking on the guests constantly....a guest should NEVER see the bottom of their drink glass....walk around and check on the guests and make sure their glass is always full!!!).
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Date of stay: January 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Junior suite was nice; big, clean (but service is a ZERO)
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Response from Sebastian Gonzalez, Owner at InterContinental Real Santo Domingo
Responded 9 Feb 2021
Dear agentgables, Your feedback is an invaluable tool to help us improve the experience of our guests and will guide us as we grow and adapt to meet the changing needs of our visitors. It is with true regret to learn of your dissatisfaction with the service we offered during your stay. At Real InterContinental Santo Domingo we aim to provide bespoke experiences to each and every guest and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent experiences such as the ones you described from occurring in the future. We hope you will consider us in the future and allow us to change your perspective. Sincerely,
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Clover Keys wrote a review Nov 2020
129 contributions43 helpful votes
+1
Unexpected, last minute stay and I couldn’t be more thrilled. All Covid restrictions were in place when entering the hotel . Arrived at the hotel , late evening and just in time for dinner . I was impressed with the room service menu on the TV, LOVED IT. I order the Grilled salmon and asparagus. Room service was speedy and my food was still hot when it arrived .My room was perfect! I loved the BATHROOM, so spacious, everything was separated. Unlike most hotels they had really good TV channels that were free. The water was warm, which I didn’t make a fuss about , I was just glad to be there . The pillow and bed were extremely comfortable .This hotel is in a great area , next to all the shopping stores and restaurants.
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Date of stay: November 2020Trip type: Travelled solo
2 Helpful votes
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Response from Sebastian Gonzalez, Owner at InterContinental Real Santo Domingo
Responded 30 Nov 2020
Dear Klovi02, Thank you for sharing your words and for choosing us as your stay in Santo Domingo, we are truly content reading about your great review and it makes us proud to know we were able to offer you an incredible "last minute" experience! We hope to welcome you back in the near future. Kind regards,
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Previous
PRICE RANGE
US$184 - US$363 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
InterContinental Santo Domingo
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto DomingoZona Colonial
NUMBER OF ROOMS
227
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Frequently Asked Questions about InterContinental Real Santo Domingo
Which popular attractions are close to InterContinental Real Santo Domingo?
Nearby attractions include Plaza de España (Plaza de Armas) (0.4 km), Gate of San Diego (0.4 km), and House of Tostado (La Casa de Tostado) (0.4 km).
What are some of the property amenities at InterContinental Real Santo Domingo?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at InterContinental Real Santo Domingo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Real Santo Domingo?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at InterContinental Real Santo Domingo?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to InterContinental Real Santo Domingo?
Conveniently located restaurants include Blu Pool Bar, The Market, and Nau Lounge.
Are there opportunities to exercise at InterContinental Real Santo Domingo?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does InterContinental Real Santo Domingo have an airport shuttle?
Yes, InterContinental Real Santo Domingo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Real Santo Domingo?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Real Santo Domingo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Real Santo Domingo?
The staff speaks multiple languages, including English, Spanish, and French.