Fabulous hotel, wonderful caring and attentive staff. Deliver all your needs without question and go beyond. Dare I mention Casavera? The food is delightful and fresh...Great selection of wine and service is prompt. Absolutely faultless. See you in January guys.
Once again, never fails, excellent service, and beautiful refurbished rooms!! Awesome!!!! Love the smiling faces from all the staff, makes me feel so welcome!!!! Thankyou All!!!! Such a courteous service throughout. Beautiful luxurious walk-in shower, absolute class!!!!! Could never go anywhere else when I come to Santo Domingo, and the family were so happy with the comfort and continuous attention from staff!!!! Un million de gracias. Hasta pronto!!!!!
The front desk team, the restaurant servers, and the support staff were wonderful! The overall experience was tremendous. We were all very impressed with our accommodations. I would recommend Hotel WP to anyone.
One of the top hotels I have ever stayed at. Hotel staff was always so welcoming and accommodating. Definitely would recommend to anyone looking for a great place to stay. The hotel restaurant is amazing and staff is so friendly.
Very good costumer service they provide all the information and also all the additional support that you need. Rooms were very clean and beautifull. Towels and sheet were very clean and nicely folded, the attention to detail was nice. Only star missing was due to the gym area, it seems like its a place thats under construction, because the way it is now I would maintain it close untill its more organized and has a few more equipment and no logo or document of previous owner of the space.
Personalized service, excellent always with the client's best interest in mind. As the elevators are small, employees would get out of the elevator and walk up or down in order to follow Covid rules.. Breakfast buffet had a huge variety which slightly changed from day to day. Dinner menu is varried and the food fresh and well prepared. Premises are clean the room I had was spacious. Pool on the roof isn't anything to write home about but it's available. I personally found that pool/bar area a little tacky and the drink low quality and expensive. The gym area is outside the building and not the best. I used to stay at another big name hotel, I will go back to the W&P for sure. It was really good value.
I had an outstanding visit due to Franklin Rodriguez. He was absolutely amazing and went above and beyond for us. I will definitely be back just because of him. Please make sure to look for him at the restaurant. He deserves to be recognized
It's my pleasure to thank all staff at W&P Santo Domingo, for making my stay so pleasant, satisfying and so comfortable. From arrival until departure!!! Always willing to please!!! With masks, due to actual situation, but that smile, that glint of gratitude reflected in all staff eyes!!!! The room with two double beds, sleeping like a Princess, such comfort!!!! Thankyou. Excellent higiene throughout!!!! Buffet breakfast, my favourite papaya by the kilos!!!! Freshly cut!!! All day food service. Fully reccomend!!! Economical taxi service on the door, to take you for eg: Zona Colonial, or wherever you require. From A to Z , W&P are there to please their guests, and make you feel special. An enormous Thankyou to All. Hope to see you soon.
The worst experience I have ever received with hotel management in my life. I have visited hotels all over the world, Paris, Italy, Greece, NYC, Boston, Miami, etc,. I reserved a night for 2 people in a room which has capacity for 5 people. Along the way I advised friends of mine to also reserve rooms in the same hotel so we can stay together. Once we arrived at the hotel we were treated as if we were lowlives who have never been to hotels in our lives. I explained we have been to this hotel many times and have been accommodated numerous times for an increase of people per room for our reservation. The manager stated he did not care how many times we were guest at this establishment he was worried about how often people have parties in the room. We expressed to the manager that we are willing to get more rooms to accommodate for this new rule that they only allow two people per room. He advised us we are at capacity and cannot reserve more rooms. 30-45 minutes of arguing back and forth we advised him we wanted our money back and take our business else where. To which the manager then replied “sorry i did not understand your accent and we can book you as many rooms as needed. We spent 45 minutes arguing with the manager that we are willing to spend more money at his establishment to accommodate his demands yet his was not willing to work with us until it was 10 minutes until the cerfew was to hit. I HIGHLY DO NOT RECOMMEND THIS HOTEL DUE TO ITS POOR CARE FOR THEIR CLIENTS.…
I've been in Santo Domingo for Business and was located in this Hotel. The rooms are big and clean, the staff very friendly and helpful. There was no need to get out of the premises, since this place offers a rooftop pool and danceclub, where you can enjoy nice drinks and a hookah. To point out especially is the restaurant 'casa vera' on ground floor. The food is delicious, so don't be late, it is often well attended! Since this place is in the 'Bella Vista' area, i found there's not much to do. If you feel like wandering around, i recommend taking a taxi/uber and head for the 'Ciudad Colonial' which is very pretty and home to nice places like the 'El Buho Café'. I had a great time in Santo Domingo, even beeing there to work and hope i get to come back again!