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Holiday Inn Santo Domingo

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Holiday Inn Santo Domingo
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593 Reviews from our TripAdvisor Community

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Showing 303: English reviews
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Patillas, Puerto Rico
Reviewed 1 week ago

Excellent location near city principals malls and good restaurants. Good service and food. Rooms very comfortable and clean. Silence rooms and nice pool at the top of the hotel with excellent view . Fast internet. Nice bar. Gym was pretty small.

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Helpful?
Thank chagui153
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review

Dear Guest Chagui153: Thank you so much for your review of our hotel and We appreciated your visit. We are pleased to hear you enjoyed your stay with us and that you feel you received great service. It’s something our Staff takes great pride in, so we value your feedback and thank you for reaffirming our commitment to "Great Hotels...

Miami, Florida
Reviewed 1 week ago via mobile

The Holiday Inn Santo Domingo is a hotel located on the Abraham Lincoln Av in the center of the city. From here you can literally walk to great restaurants, business centers, shops, etc. The food is hood and the service is incredible. I found some interior areas a bit damaged, maybe it is time for a renovation. I have attached...

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Helpful?
Thank JLAP0330
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review

Dear Guest JLAP0330: Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are delighted to know that you liked our location,Bussiness center,food and our most important active: service. It encourages our team members to work even harder and consistently delight our guests. However, I am sorry that you were inconvenienced by the...

Reviewed 2 weeks ago via mobile

Comfortable hotel with well presented amenities. Breakfast buffet was great and the pool area and lounge were clean and cozy. Rooms are comfortable, spacious and relaxing. Definitely recommended for business trips.

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Helpful?
Thank Juan C
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review

Dear Guest Juan C: Thank you for your feedback and for sharing your experience with us. We appreciate your compliments about our staff and services. Valuable opinions like yours help us improve our standards, so we can provide the service that you as valuable guest, expect and deserve. We hope to see you in your next visit to Santo Domingo....

Reviewed 3 weeks ago via mobile

I had a buainess trip to Santo Domingo and based on past visits I chose to stay here. Staff were efficient and warm and friendly and check in was a breeze. Rooms are spacious and comfortable and the breakfast which was included in the room rate was awesome.

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Helpful?
Thank Anil S
ManagerGS, Manager at Holiday Inn Santo Domingo, responded to this review

Dear Guest Anil S: Thank you for your feedback and for sharing your experience with us. We appreciate your compliments about our staff, services and breakfast. Thank you for being part of our commitment, "Great Hotels Guests Love" and we hope to see you in your next visit to Santo Domingo City. Sincerely,

Houston, Texas
Reviewed 9 March 2017 via mobile

It was my first time staying at this hotel and my experience was horrible!! Very poor customer service!!... The slowest check in, and they charged $27 plus tax to someone to my cousin just because she went to visit me for a few minutes!!! Also, some staff member accused me of having noise in my room and i did not...

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Helpful?
Thank Dania D
IHGService, Guest Relations Manager at Holiday Inn Santo Domingo, responded to this review

Hi Dania D, Thanks for sharing feedback about your recent stay. I regret to learn that our staff's level of assistance has negatively affected your overall stay experience and that you did not find value to our pricing. Certainly, this is not the impression we would want to leave any of our guests and in line with this, do know...

Sevenoaks, United Kingdom
Reviewed 14 February 2017

This hotel has a heart. The furniture and services may be similar to other modern hotels, but the staff here is what made it completely different: from the moment I checked in, Candido at Reception made me feel at home and later, in the restaurant, Erick, Yasmin and Michel gave me such excellent service and "cariño" that they felt like...

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Helpful?
Thank marialourdes2017
Reviewed 31 January 2017

Third time staying in this hotel and always get a friendly welcome and great service. Restaurant staff are always available and happy to help out with any requests. Made friends with Sr Eduardo and Sr Claudio who were particularly helpful and charming. Would recommend the Holiday Inn to anyone travelling to Santo Domingo on business.

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Thank Ken L
Reviewed 14 December 2016

I stayed at the Holiday Inn in Santo Domingo for a couple of weeks and it was a great experience. The customer service there was very well. They attended all my matters in fast and caring manner. The restaurant and the Bar/lounge was great as well. All the staff members Claudio, Daira, Edward, Lisalys, Yandery,, Sosd, Gabriela, Junior, Jose, Raul...

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Thank brownieee93
Reviewed 13 December 2016

folks here are very nice and accommodating, the restaurant crew was very professional and patient with my lack of Spanish. Angelo, Hacief, and Michel were very nice to me during my stay. i would like to stay here again if ever on the island again.

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Helpful?
Thank Keith D
Ottawa
Reviewed 2 December 2016

This Holiday Inn surpassed my expectation by far. The trendy look is interesting yet quite well done. It is in my mind an excellent choice due to its cost / value. But of course you have to expect amenities offered by hotels in that price range. Strengths range from: Outstanding staff, rooms (suites especially), lobby, café and restaurant (Location if...

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Thank Patrick L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Holiday Inn Santo Domingo, located in the Business District on Santo Domingo city, welcomes business and leisure travelers. Our Hotel is conveniently located within walking distance of numerous large companies and important corporate buildings. In addition, families and business travelers will enjoy the complete list of restaurants, bars, disco, shopping centers among other interesting attractions located within a short walk of the hotel. ... more   less 

Additional Information about Holiday Inn Santo Domingo

Address: Av Abraham Lincoln 856, Santo Domingo 3164, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: ₹ 7,643 - ₹ 15,676 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Santo Domingo 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Holiday Inn Santo Domingo Hotel Santo Domingo
Hotel Style:
#3 Business Hotel in Santo Domingo
#3 Spa Hotel in Santo Domingo
#3 Family Hotel in Santo Domingo
#5 Romantic Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Santo Domingo staff and other travellers.
8 questions
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Tacoma, Washington
Brookline, Massachusetts
over a year ago

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Questions? Get answers from Holiday Inn Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose back rooms and 4th floor and over.”
chagui153, 12 Apr 2017 | Read review
“The best quality of care and attention I have received from any hotel anywhere in the world.”
marialourdes2017, 13 Feb 2017 | Read review
“anything above the 5 th floor”
keithdR2VC, 13 Dec 2016 | Read review
“book a high floor to have a view of the city and be close to the pool”
ErickR929, 28 Nov 2016 | Read review
“Floors 7 - 9. Especially the 8th Floor”
lavestergarner, 18 Oct 2016 | Read review
5 of 5