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Renaissance Santo Domingo Jaragua Hotel & Casino

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Renaissance Santo Domingo Jaragua Hotel & Casino
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525 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Santo Domingo Jaragua Hotel & Casino
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Showing 337: English reviews
Houston, Texas, United States
Reviewed 5 November 2015

The hotel staff and hotel restaurants are amazing. They are friendly, they speak English well, and are personable. We stayed two nights in Santo Domingo and upgraded our rooms for 80.00 a night. As my friend is a Marriott Rewards card member, we also got free wifi and I believe access to the VIP lounge on the 10th floor (or...

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Helpful?
1Thank Brenttyboy
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Brenttyboy Thank you for your kind words about our hotel, it is very much appreciated. The team has been working very hard on their language skills and will be thrilled by your recognition. You also mentioned the taxis and yes we do have a number of regulated cars on stand by for our guests. Each major hotel in Santo...

Orlando, Florida
Reviewed 5 November 2015 via mobile

The hotel was renovated and recently re-opened to the public. Good location. There's only one restaurant at the hotel no that good. If you go to the Executive Lounge (10th floor) the experience is different, excellent amenities, breath taking ocean view and great ambience. YOEL and KATHERINA took care of me with an amazing attitude, made me feel so welcome...

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Helpful?
1Thank blueview123
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Blueview123 You are right about the views from our lounge, they really are breathtaking. When we were renovating we looked at different locations for the lounge, but the view won so we kept it on the 10th floor. You mentioned Yoel & Katherine, who I agree are amazing and I will make a point of personally thanking them for...

Manila, Philippines
Reviewed 3 November 2015

This time I will start with cons, as overall, I'm getting more and more annoyed with my experience at that hotel as I come here. Unfortunately there is not much of a choice of good hotels in Santo Domingo, that's the reason why I come back to this hotel. So, cons: 1. Terrible service: - Absolutely awful service when you...

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Helpful?
4Thank Jonnik
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jonnik Reading a review like this is never pleasant and I am very sorry that we let you down in so many areas. I am not going to make excuses as you should have received better service and I will certainly use your comments with our team to improve what we do. You mentioned that you stay every week...

Punta Cana, Dominican Republic
Reviewed 29 October 2015

We live in Punta Cana and regularly visit Santo Domingo on business. We used to stay here all the time prior to the renovations. We are thrilled that it is once again open with a brand new look. They did an amazing jobs on the renos and the rooms are now beautiful, modern and wonderfully sound proof!! We slept like...

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Helpful?
Thank ElTourCaribe
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear EITourCaribe Thank you so much taking the time to write your review, it is very much appreciated. I am happy to hear that you liked our renovations. You mentioned our menu, and you will be happy to know that along with our lovely Tapa’s menu we have introduced a breaking the rules section which offers popular favorites, so next...

Santo Domingo, Dominican Republic
Reviewed 27 October 2015

This is a totally new hotel; everything is new and beautiful. They remodeled everything which is amazing. The rooms are great, bathrooms impeccable, new linens, TVs, etc. They did not spare a dime!!! At the present moment the combination of quality and price is great. Staff are very polite and well trained. I strongly recommend to use this hotel.

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Helpful?
Thank Ivan J
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Ivan J Thanks for your lovely review, it really is appreciated. We have been very fortunate to have such an extensive renovation. The price tag was close to $40 million, so we were able to totally transform the hotel. Thank you also for your kind comments about the staff, they have worked very hard to bring the hotel up...

SALT LAKE CITY
Reviewed 27 October 2015 via mobile

The jaragua reopened after close to 2 yrs been closed for a ground up renovatio. Ive stayed in this hotel ovr 100 nights pror to its renovation. They have done a great job. Rooms are well appointed with great bedding, luxurious carpets, quality linens and modern decoration including.flat screeen TV. My only critique is the AC in the garden rooms...

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Helpful?
1Thank DIDIERGOLF
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Didiergolf I am happy to hear that you liked our changes. We spent $40m on improving the hotel so we were able to renovate extensively. You will also be happy to know that the rooms that you mentioned will also have a replacement air con unit installed, we just had a small delay on that one. You will also...

Monte-Carlo, Monaco
Reviewed 26 October 2015

We just spend our last week end there , and we were very pleased to see the new look , they did a wonderful job , the room's looks very nice and are very confortable , they also did a great job with the restaurant but the best was the staff , very friendly and helpful , great place to...

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Helpful?
Thank Jacques G
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jacques Thanks your great review, it is very much appreciated. I am happy that you liked our renovation, but you are right when you say that the staff are the best. I am very lucky to work with such a great team. Thank you again for your review and I hope we get a chance to host you again...

Santiago de los Caballeros, Santiago, Dominican Republic
Reviewed 20 October 2015

This was one of my favorite hotels for many years. I used to stay here at least 5 times a year. The staff made this hotel special, the hotel was always spotlessly clean, however, the facilities were getting very tired. I just returned from my weekend stay following their refurbishment and I'm happy to say there were some familiar faces...

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Helpful?
Thank Stuart C
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Stuart Thank you for your lovely review, it certainly gave us all a smile this morning when we read it. We have been very fortunate that we were able to renovate this iconic hotel, and I am happy to hear that you liked what has been done. It is great to hear also that you enjoyed our new funky...

St. Petersburg, Florida
Reviewed 18 October 2015

I have stayed at the Jaragua many times. Although I was sad to see it close for a year, the renovations they made were well worth the wait. In particular the rooms. Wow! They are luxurious, clean, friendly and fantastic. The beds are brand new, the showers hot and steamy and the whole over all feel is one of a...

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Helpful?
Thank Carl R
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Carl Thank you for reviewing our hotel it is very much appreciated, and thank you for sharing it on Tripadvisor. We have just finished a $40million renovation and as you mentioned the rooms are luxurious. Thanks again, Carl, and Hopefully we will get to host you again on your next visit to Santo Domingo. Matt Matt Knights General Manager...

Monterrey, Mexico
Reviewed 18 October 2015

It's always a drag when you travel for business and can't find the amenities and installations to either be able to work comfortably or unwind after long hours at work -- and fortunately this property has plenty to offer in both aspects, allowing me to work in a pleasantly minimalistic yet expansive comfy room and work out the stress in...

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Helpful?
Thank John C
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear H5278TBjohnc Thank you so much for sharing your experience on Tripadvisor, it is certainly appreciated. You are right that business trips can be a drag, but I am happy to hear that your stay with us allowed you to wind done while you were away from home. Hopefully when you come back to Santo Domingo we will be able...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Sol Pool Lounge & Restaurant
Sol Pool Lounge & Restaurant
Cuisines: International
Bohio Coffee House
Bohio Coffee House
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: ₹ 8,946 - ₹ 14,002 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#1 Casino Hotel in Santo Domingo
#4 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
33 questions
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The perfect view of the sea, nice drinks and deserts, great service.”
196jeannettea, 17 Apr 2017 | Read review
“All room were nice”
badcad99, 16 Apr 2017 | Read review
“Pool view is the best ocean view”
  • Pictures perfect
michaelmI3638VR, 28 Mar 2017 | Read review
“Room with combined Garden and Sea View on higher floors, great”
avistalbot, 25 Mar 2017 | Read review
“Always specify where you want to be: garden view or tower.”
vacationgirl7969, 23 Mar 2017 | Read review
5 of 5