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Renaissance Santo Domingo Jaragua Hotel & Casino

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Renaissance Santo Domingo Jaragua Hotel & Casino
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Santo Domingo Jaragua Hotel & Casino
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Showing 322: English reviews
Miami, Florida
Reviewed 23 November 2015

I was looking forward the newly remodeled Jaragua as I have stayed at that property off and on for 15 years. The hotel is now a modern looking hotel that seems to look like somebody is trying too hard to be "hip". An example is the floor lamp in my suite that arches from the floor to rest about 3...

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Helpful?
3Thank Tropicaldrifter411
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Tropicaldriffer411 I am very sorry that we failed you in so many areas during your stay. Reading reviews like this is never pleasant but your feedback is well taken and I will use this with our team to help improve what we do. We invested $40million in our renovation and yes the rooms are very modern and may not...

Brisbane, Australia
Reviewed 21 November 2015 via mobile

The Renaissance was a surprise! Recently renovated, it has heart and life. The staff are attentive and engaging, making you feel quite welcome. The room has everything you would expect of a modern high class hotel. I enjoyed my stay and I am sure this will be my hotel of choice for future stays in Santo Domingo.

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Helpful?
1Thank dbtraveller25
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Dbtravller25 Thank you for your review it is certainly appreciated. I am happy to hear that you found that our hotel was full of life. Hopefully you were able to experience our beverage ritual that we do 4 nights a week, or maybe one of our evenings at Renaissance events which we hold every Wednesday. This week we had...

Mayaguez, Puerto Rico
Reviewed 11 November 2015

The hotel has been recently renovated, and looks amazing, but is boring. The place is a very trendy one, but there's something missing, the music, the relax enviroment, the sport bar. Now there's a boring restaurant, with a funky menu, where you order a meal that comes in a huge plate and it's right in the center like a dime...

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Helpful?
1Thank William G
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear William Thank you very much for taking the time to review our hotel and your kind words, it is very much appreciated. You are correct in saying that our new hotel is nothing like the original one. We have made many changes and with some such as our menu we are still trying out new and different options in...

New York City, New York
Reviewed 9 November 2015

The room, the staff, and the food were all excellent. All who went above and beyond were: Roberta at the front desk. Marcellis Santos Vg Qlvarez Buddha Katherine L. Rachell Wellington Lomp Club Lounge Team Curtran SR. Torricelly Yoel Katherine Cristian And, many more staff members who went above and beyond the scope of their job duties that I am...

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Helpful?
Thank Neal77691
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Neal77691 Thank you so much for mentioning so many of our wonderful ambassadors. They certainly deserve your recognition and I will be sure to personally thank them for you. I do hope that we get the chance to host you again when you are back in Santo Domingo. Matt Matt Knights General Manager Renaissance Santo Domingo Jaragua Hotel &...

Santo Domingo, Dominican Republic
Reviewed 8 November 2015

I've been to this hotel like 10 times and everytime I go back i fall more in love it. Everything is great, the suite, the food, service and most of all the most comfortable bed i have slept on. Wow it pampers you so good that you don't feel like standing up. It's excellent totally recommend it.

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Helpful?
Thank Zerimar S
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dewar Zerimar S What a great way for me to start my day, seeing “I love this hotel!!!’ on Tripadvisor. Thank you so much for taking the time to review our hotel, it is very much appreciated. I have to agree with you on our new beds, they are just soooo comfy. Hopefully we will get to see you soon...

Houston, Texas, United States
Reviewed 5 November 2015

The hotel staff and hotel restaurants are amazing. They are friendly, they speak English well, and are personable. We stayed two nights in Santo Domingo and upgraded our rooms for 80.00 a night. As my friend is a Marriott Rewards card member, we also got free wifi and I believe access to the VIP lounge on the 10th floor (or...

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Helpful?
1Thank Brenttyboy
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Brenttyboy Thank you for your kind words about our hotel, it is very much appreciated. The team has been working very hard on their language skills and will be thrilled by your recognition. You also mentioned the taxis and yes we do have a number of regulated cars on stand by for our guests. Each major hotel in Santo...

Orlando, Florida
Reviewed 5 November 2015 via mobile

The hotel was renovated and recently re-opened to the public. Good location. There's only one restaurant at the hotel no that good. If you go to the Executive Lounge (10th floor) the experience is different, excellent amenities, breath taking ocean view and great ambience. YOEL and KATHERINA took care of me with an amazing attitude, made me feel so welcome...

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Helpful?
1Thank blueview123
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Blueview123 You are right about the views from our lounge, they really are breathtaking. When we were renovating we looked at different locations for the lounge, but the view won so we kept it on the 10th floor. You mentioned Yoel & Katherine, who I agree are amazing and I will make a point of personally thanking them for...

Manila, Philippines
Reviewed 3 November 2015

This time I will start with cons, as overall, I'm getting more and more annoyed with my experience at that hotel as I come here. Unfortunately there is not much of a choice of good hotels in Santo Domingo, that's the reason why I come back to this hotel. So, cons: 1. Terrible service: - Absolutely awful service when you...

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Helpful?
4Thank Jonnik
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Jonnik Reading a review like this is never pleasant and I am very sorry that we let you down in so many areas. I am not going to make excuses as you should have received better service and I will certainly use your comments with our team to improve what we do. You mentioned that you stay every week...

Punta Cana, Dominican Republic
Reviewed 29 October 2015

We live in Punta Cana and regularly visit Santo Domingo on business. We used to stay here all the time prior to the renovations. We are thrilled that it is once again open with a brand new look. They did an amazing jobs on the renos and the rooms are now beautiful, modern and wonderfully sound proof!! We slept like...

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Helpful?
Thank ElTourCaribe
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear EITourCaribe Thank you so much taking the time to write your review, it is very much appreciated. I am happy to hear that you liked our renovations. You mentioned our menu, and you will be happy to know that along with our lovely Tapa’s menu we have introduced a breaking the rules section which offers popular favorites, so next...

Santo Domingo, Dominican Republic
Reviewed 27 October 2015

This is a totally new hotel; everything is new and beautiful. They remodeled everything which is amazing. The rooms are great, bathrooms impeccable, new linens, TVs, etc. They did not spare a dime!!! At the present moment the combination of quality and price is great. Staff are very polite and well trained. I strongly recommend to use this hotel.

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Helpful?
Thank Ivan J
Jaragua H, General Manager at Renaissance Santo Domingo Jaragua Hotel & Casino, responded to this review

Dear Ivan J Thanks for your lovely review, it really is appreciated. We have been very fortunate to have such an extensive renovation. The price tag was close to $40 million, so we were able to totally transform the hotel. Thank you also for your kind comments about the staff, they have worked very hard to bring the hotel up...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Sol Pool Lounge & Restaurant
Sol Pool Lounge & Restaurant
Cuisines: International
Bohio Coffee House
Bohio Coffee House
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Rediscover the All New Renaissance Jaragua Hotel in Santo Domingo. This historic icon has undergone a complete $40 Million renovation, restoring the icon with all new modern guestrooms, suites, fitness center, meeting spaces, restaurants, bars, and an outdoor resort pool, cabanas and pool side bar. The hotel opened its doors on June 11, 2015 after an extensive transformation of a year. ... more   less 

Additional Information about Renaissance Santo Domingo Jaragua Hotel & Casino

Address: Av. George Washington 367 | Apto. Postal 769-2, Santo Domingo 10102, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: ₹ 9,105 - ₹ 14,084 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Santo Domingo Jaragua Hotel & Casino 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Renaissance Jaragua Hotel Santo Domingo
Renaissance Santo Domingo
Santo Domingo Renaissance
Hotel Style:
#2 Casino Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
#5 Business Hotel in Santo Domingo
#6 Family Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and other travellers.
32 questions
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Questions? Get answers from Renaissance Santo Domingo Jaragua Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always specify where you want to be: garden view or tower.”
 of 5 bubbles vacationgirl7969, 23 Mar 2017 | Read review
“We faced west to avoid bright sunrise and that worked out very good.”
 of 5 bubbles jsutton12, 21 Mar 2017 | Read review
“Thwithe tower ocean view is my best recommendation”
 of 5 bubbles jolinp2017, 8 Mar 2017 | Read review
“Rooms in Jaragua Tower are better.”
 of 5 bubbles 690bobm, 3 Mar 2017 | Read review
“Nice location and you can walk downtown”
 of 5 bubbles 501StevenP501, 1 Mar 2017 | Read review
5 of 5