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Nestled in the heart of Santo Domingo with scenic ocean vistas, the Renaissance Santo Domingo Jaragua Hotel & Casino has garnered praise for its robust amenities, including a well-maintained pool, a comprehensive fitness center, and an array of satisfying dining options. Guests have lauded the service for its friendliness and attentiveness, contributing to the hotel's inviting and lively atmosphere, enriched by cultural events and live music.
While the rooms are generally seen as clean and spacious, some have noted occasional noise and cleanliness issues. Despite its distance from the beach, the central location remains a highlight, and many travelers feel the hotel offers satisfactory value.
Location
Central
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Friendly
Amenities
Well-appointed
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Salazar, Other at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 29 Jan 2025
Dear Marci6tx, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for your loyalty to Marriott Brands and celebrate the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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As a Marriott lifetime, Titanium member, I can say that this is by far one of the best hotels I’ve ever stayed at. It has many different things going for it first and foremost. The service, across-the-board is just outstanding, both in the lobby in the executive lounge, and at the pool area, the food at the pool area was also very good with a nice selection, and the food in the executive lounge was outstanding. I also really appreciated that when I needed some extra towels they were very quick to provide them and when I needed that my room cleaned. They did an outstanding job, just very attentive to detail almost to the point where you feel like you’re at a Ritz Carlton, but I will say just a slight notch below.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alana Gomez, AtenciĂłn al cliente/recepciĂłn at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 25 Jan 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that your stay was exceptional. Your compliments on our outstanding service, food quality, and attention to detail mean a lot. We appreciate your feedback as a Marriott lifetime Titanium member. We're honored to be considered one of the best hotels you've stayed at, and we look forward to welcoming you back for another memorable experience.
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This hotel is a gem! Warm welcome received at Reception as well as Bellmen who swiftly assisted with luggage services as soon as I got out of the Uber. Johnnainee and Orlando from Reception were amazing and acknowledged our birthday celebration trip! It was an extremely nice touch and attention to detail that was very much appreciated! Gracias a los dos!!!
The hotel restaurant is also great. Plentiful fresh selections for the breakfast buffet with warm/friendly servers and Omelette station chef!
Lastly, saving the best for last, the Club Level access is an absolute must and worth it! Pedro is fantastic and goes out of his way to personalize the experience. He greets every guest, explains food and beverage offerings, busses tables, ensures the club level area is clean/well stocked and also provides local area recommendations. The hotel is very lucky to have such a valuable team member serving guests as he is truly a gracious host.
Gracias por un viaje memorable!
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:Â Take Uber from airport. 30 minutes ride
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alana Gomez, AtenciĂłn al cliente/recepciĂłn at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 29 Dec 2023
Thank you for your amazing review! We're thrilled you had an exceptional stay. Your kind words about our reception team, restaurant, and the Executive Lounge, especially Pedro, mean a lot to us. Also, thank you for sharing how Johnnainee and Orlando delighted you to contribute you to have a memorable birthday celebration. Gracias to you for choosing us. We hope whenever travel brings you back to the area, you can choose us again. Happy New Year!
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We stayed here for a long MLK weekend with my son's baseball team for a team trip to play with the local leagues and to give back to the community. I can say that all the staff is very inviting and courteous. The front desk staff were helpful as well. As a team we had a separate breakfast area that was adequate but the food in the main lobby restaurant was much better (about $15 USD per person). We stayed in a fairly large single bedroom suite that was clean but also had a distinct musty smell, I imagine a result of the sealed windows and poor ventilation/dehumidification. Our son and his friends had a blast at the pool which is clean and well kept including the surrounding areas. The pool bar turned our food orders around surprisingly quickly, it's the drinks you have to order and stay on top of, perhaps even order double since for some reason with maybe just a dozen people at the pool (not all ordering drinks) it took quite a while. Be warned, there are very few towels at the pool, they are on the right of the pool bar when facing it. Overall we had a pleasant stay with great people and a clean restful room with good drapes, good air conditioning, a quiet floor, and ok food. This is not a party resort hotel, it is not a 5 star opulent hotel, it is a nice hotel in a central location about 25-30 minutes to the airport depending on the traffic that day.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Salazar, Other at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 29 Jan 2025
Dear Detailz0, Thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay with us. With a spirit to serve, we take great pride in not only meeting, but also exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your Time and we hope you choose to create more memories here whenever your travels bring you back to Santo Domingo.
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The hotel has excellent facilities. The food in the restaurant did not exceed our expectations in terms of taste and presentation, but the highlight was the attention of its staff, especially Miss Leidy in the lobby, who was very friendly and managed our requirements with great skill and courtesy.
However, we had a negative experience on New Year's Eve on 31 December with Mr Carlos. Kindly asking him to help us with the copy of our room key, as we had forgotten it, his attitude was rude and he flatly refused to collaborate. Despite offering him the option of showing our ID to the security staff to gain access to the room, his response was negative and derogatory. This incident was regrettable as it affected the quality of the experience.
Overall, the stay was satisfactory, despite this one-off drawback.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Â El hotel ha experimentado cambios, especialmente por la falta de vocaciĂłn en algunos empleados.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a reservation booked with this hotel on March 10. Due to flight delays in Miami, I did not arrive until early on March 11. Despite the room being guaranteed with a credit card, the hotel had canceled my room when I was late, gave it someone else, and told me to try a different place. Unbelievably bad customer treatment and worse than any I’ve ever had from a Marriott property. This makes you wonder what the point is of reserving a room with a credit card - it reserves nothing! I felt like I was in a Seinfeld episode, except the joke was on me. I was traveling for business as a team lead - in future trips I have forbidden my team members from booking here lest they find they have no accommodation if theyre delayed.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alana Gomez, AtenciĂłn al cliente/recepciĂłn at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 23 Apr 2024
We apologize for the inconvenience you faced with your reservation. Your feedback is valuable, and we are reviewing our policies to prevent such situations in the future. We hope whenever travel brings you back to the area, you give us the opportunity to stay with us and give you a wonderful experience.
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During my recent stay at the Renaissance Jaragua, I was blown away by the exceptional service provided by the hotel’s staff. From the moment I stepped into the lobby until the time of my departure, the employees went above and beyond to ensure that my stay was nothing short of extraordinary.
The front desk staff deserves a special mention for their warm and welcoming demeanour. They greeted me with genuine smiles and efficiently handled my check-in process.
The housekeeping team maintained my room impeccably throughout my stay. Always returning to a spotless and well-organized room after a long day at the office. Their dedication to cleanliness and their efforts in creating a comfortable environment did not go unnoticed.
What truly stood out was the business lounge and restaurant staff’s dedication to providing an exceptional business lounge/dining experience. The waitstaff was not only attentive but also knowledgeable about the menu. The level of service they provided was top-notch. From the business lounge, Ray and Jessica really stood out by exhibiting exceptional customer service by being attentive and ensuring I had everything I needed. Always a memorable experience when enjoying the delicious snacks and hors d'oeuvres during the evenings. They ensure the lounge is always spotless and organized.
The entire staff’s commitment to guest satisfaction was evident in every interaction. They took the time to remember my name and make me feel like a valued guest, creating a warm and inviting atmosphere throughout the hotel.
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Date of stay: August 2023Trip type: Travelled on business
Room Tip:Â Free parking available at the rear of the hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Madera, Guest Services / Front Office at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 30 Sept 2023
Dear Mr_theet8, It seems that you had a wonderful stay and we are happy for that. Thank you so much for sharing your experience with us. We are glad to know that you enjoyed your nights at Renaissance. You are right, when mention the special service provided by our teams. They are our soul. Thanks again and we hope to see back soon. Denise
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Every time I visit the capital city I always stay here. The hotel rooms are spacious and I love their gym and pool area.
The pool area has a pool bar where you can order drinks and food. It has plenty of chairs. The gym is a modern gym and has a spinning bike. In the evening you don’t have to leave the hotel because the Merengue Bar has live entertainment and you can dance all night. If dancing not your thing, there is a casino next to the bar. The casino provides free drinks and snacks if you are playing.
The concierge service at this hotel is amazing The hotel is located on the Malecón strip. Here you can find other hotels and restaurants. We recently found the Barra Payán which is a popular local chain restaurant that provides delicious sandwiches and now serving breakfast. You can get a sandwich for 2 $200 pesos ($3.50 USA) and mangu dish with fried cheese and salami!
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip:Â hotel parking lot is free but they offer valet parking for $7 daily rate.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denise Madera, Guest Services / Front Office at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 16 Oct 2023
Dear Elizabeth O, thank you very much for dedicating us these lovely words. Certainly, our Hotel is like a resort in the city; huge landscaping areas, a casino, tennis courts, nice pool, spa, live music and so much more. It is great to know that we are your best option in Santo Domingo. I hope to welcome you back very soon. Thanks again, Sincerely,
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I enjoyed my holidays in hotel Jaragua. I felt there very comfortable. In the room was good climate control there was not hot and it was pssible to rest from the dominican hot weather. Aspeciely we want to say thanks to Ernesto because he took care of us and care about our needs when we ate snachs at the evenings in the 10th floor, thats why we felt welcomed. We want that Ernesto would expirienced words from the Bible: 'The generous person will prosper, And whoever refreshes others will himself be refreshed'.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gabriela Salazar, Other at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 22 Nov 2024
Dear Q766Vmarturb, On behalf of the entire hotel team, I want to thank you for sharing your experience at the Renaissance Santo Domingo Jaragua Hotel & Casino. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all the associates of the hotel who joins me in thanking you for sharing your experience & invite other guest to discover the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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Rooms are large enough to be very comfortable, and they are kept clean. The pool, gardens and gym are great, but sometimes the music is too loud at the pool, and you may not find towels if arriving late. The lounge in the 10th floor is a great place for spending a time with the family or alone, with a great view and a great service. Lucas, Greta and Genesis will take care of you. They also have great snacks. A very healthy breakfast in the Luna restaurant, but dinners are not that great. Reception is fast and efficient and the laundry is done most of the time same day unless they lose a bag. It happened once, but they found it 2 days later. Housekeeping ladies do a great job keeping your room in order and clean. Parking lot even that is very large, some days is full due events. That could be a problem. Overall, a good experience and I recommend this hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Check that your Bonvoy member number is correct in your check in.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alana Gomez, AtenciĂłn al cliente/recepciĂłn at Renaissance Santo Domingo Jaragua Hotel & Casino
Responded 21 Dec 2023
Thank you for your detailed review. We're pleased you enjoyed our spacious and clean rooms, as well as the great pool, gardens, and gym. Also, thank you for sharing that you enjoyed the 10th-floor lounge, with special mentions to Lucas, Agatta, and Genesis. On regards of the feedback about the pool music, towels availability, dinner offering, and others, I have shared them with our Leadership team to address these concerns. Again, thank you for recommending our hotel, and we hope to welcome you back for another great experience. Happy holidays!
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The lounge has a lot of advantages such as complimentary breakfast, lunch and dinner tapa style plates. Unfortunately elite gold no longer has access. You have to be a platinum level guest to have access.
I forgot to say how safe I felt on the property- and this question now allows me to do so. Security was everywhere- I didn’t realize who they were at first. You also cannot go to any floor other than yours. Really impressed with that. They constantly have eyes on who is walking around.
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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