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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,323 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Santo Domingo
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Showing 727: English reviews
Atlanta, Georgia
Reviewed 2 weeks ago

The Sheraton Club lounge in Santo Domingo does an excellent job feeding the guests for breakfast and at happy hour. In fact there is refreshment, snack and coffee available through out the day. Even better you can have a glass of Champagne at breakfast my first time to see Champagne served at any SPG club lounge for breakfast. Great Job....

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Helpful?
Thank Noel D
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Noel D, We are glad to know you enjoyed the service and facilities of our Sheraton Club located at the 10th floor, this is one of the favorites areas in the hotel. The Sheraton Club staff make everything is in their hands to make your stay memorable and most important effortless. We hope you come back soon! Sincerely,

Atlanta, Georgia
Reviewed 2 weeks ago

The Sheraton is physically a nice property in Santo Domingo. Its in a good location, has nice restaurant/bar facilities, and has a nice pool. There is even a café/bar at the pool. My only issue with the Sheraton is everyone there is extremely slow. Check-In and Check-Out are slow, restaurant service is slow, and everything in general is slow. I...

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Helpful?
Thank berm100
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear berm100, Thanks so much for sharing your review and for your loyalty to our brand, we apologize for not meeting your expectations in this ocassion, we have reviewed your comments with our staff, your comments help us improve the service we deliver to our guests. We would be very grateful if could give us a second chance to earn...

Reviewed 2 weeks ago via mobile

This was our guys get away to the lovely country of Dominican Republic. Along the way we meet some great people and staffs would like to thank them all but these individuals in particular. Laudy was great. She greeted us and made us feel welcomed. Carla by far was the best and I truly enjoyed speaking with this young lady....

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Helpful?
Thank Eddie J
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Eddie J, Thank you for sharing your review with us. We are happy to know our staff made you feel welcomed and most important made your stay memorable! Sheraton Club staff is always ready to take care of guest's needs and to make the guest stay effortless. We look forward to your next visit! Sincerely,

Vicenza
Reviewed 2 weeks ago via mobile

The Sheraton Santo Domingo was a delighted surprise after leaving Sosua and staying the Capital. Upon our arrival we were greeted by Laudy, she was extremely exited to assist us and very helpful . As a SPG Platinum member I have stayed at SPG properties around the world and she is definitely amongst the best . As for the hotel...

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Helpful?
Thank rakcrew
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear rakcrew, We are happy to know our hotel exceeded your expectations! we will definitely share your comments with our front desk, housekeeping and Sheraton Club staff, they really enjoy to personalize every stay and making it memorable! our guests love the small details from housekeeping that make the difference! we look forward to your next visit! Sincerely,

St Martin
Reviewed 2 weeks ago

We were in the suite in high floor with beautiful ocean view. Access to VIP Room and breakfast included. Large breakfast in buffet. The service and staff are nice. Wifi in all the hotel. The only personal thing negative is that unfortunately while that I had booked a crib baby, they didn't respect that and no crib bed the 1st...

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Helpful?
Thank cthsxm
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear cthsxm, Thanks so much for sharing your experience, we are happy to know you enjoyed our F & B and other services! we apologize for any inconvenient we may have caused you, due to availability we were not able to meet your request the first night. We look forward to your next visit, Sincerely,

Reviewed 2 weeks ago via mobile

Sheraton is an awesome place to stay...our room pictures and lobby pictures attached. The staff is very friendly and they knew English which was blessing for us, as the local people speak Spanish so communicating is problem for first time visitors (like us) who don't know to speak Spanish. Our trip became memorable.

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Helpful?
Thank sanyaiscute
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear sanyaiscute, We are glad to know you enjoyed our service and facilities specially the warmth and hospitality of our staff, to be memorable for our guests is our most valuable reward, we look forward to your next visit! Sincerely,

Orlando, Florida
Reviewed 2 weeks ago

The Sheraton Hotel is in a great location..Right in the heart on the city..I arrived at the hotel on december 24, for one week, and from the time, I was received very kindly.... RAMON, supervisor Front Desk, was very friendly and a lot of attentions....the Hotel has a lot of security....I love it....The rooms are super-comfortable, the cleaning service is...

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Helpful?
Thank juliamendez523
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear julianmendez523, Thanks so much for sharing your review, it is a pleasure to deliver our signature service and memorable experiences to all our guests. Our housekeeping and restaurant staff truly enjoys to connect with every guest personalizing each stay and making it unique. We look forward to your next visit! Sincerely,

Reviewed 2 weeks ago via mobile

The Sheraton Hotel is located 200 meters from the beach. The restaurant was very exclusive, the food was pretty, tasty and delicious and the cookis were gorgeous! The staff in the restaurant was my favourite! They were very kind, helpful and funny. I spent most of my time here. The airconditioning was very high, but its ok! The wellness department...

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Helpful?
Thank Rita R
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Rita R, Thanks so much for sharing your review, it is a pleasure to deliver our signature service and memorable experiences to all our guests. Our staff truly enjoys to connect with every guest personalizing each stay and making it unique. We hope you visit us again very soon. Sincerely,

Reviewed 2 weeks ago

We came for four nights to enjoy the weather and the Dominican food. The Sheraton is a find - it's on the Malecon and faces the ocean (not an ocean for swimming). It's a twenty minute walk to the Old City and a block or two to Independencia, which is a lively street. We ate at Villar Hermanos, which is...

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Helpful?
Thank Lucille C
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Lucille C, First we would like to thank you for taking the time to share your experience during your past stay with us, we are so glad to know you enjoyed our facilities such as Sheraton Fitness and pool area created specially to make our guests feel like they are home while traveling, also our strategic location close to...

Macclesfield, United Kingdom
Reviewed 3 weeks ago

I spent a week at this hotel from 13th to 20th December visiting friends in Santo Domingo. From the moment I arrived at 320am due to a delay the service was excellent. Checkin was smooth. The room was clean and welcoming. The lady who cleaned it every day was fantastic. I was in room 520. Really enjoyed the pool area....

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Helpful?
Thank helenpenney01
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear helenpenney01, Thanks so much for sharing your review, it is a pleasure to deliver our signature service and memorable experiences to all our guests. Our front desk staff truly enjoys to connect with every guest personalizing each stay and making it unique. We hope you visit us again very soon. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: ₹ 7,442 - ₹ 13,450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#1 Casino Hotel in Santo Domingo
#2 Luxury Hotel in Santo Domingo
#2 Family Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Club Level room for the extra amenities.”
 of 5 bubbles AdMiZ, 12 Jan 2017 | Read review
“Standart single/double room”
 of 5 bubbles dincelhaldun, 11 Jan 2017 | Read review
“I think it's worth getting at least a partial ocean view if you can. We had enough sun.”
 of 5 bubbles 819lucillec, 1 Jan 2017 | Read review
“Club Room , Pool and Ocean View for best View”
  • Pool View from Room
  • Sunrise View from Window
  • Spacious Room
  • Balcony View
  • Daily Ocean View
  • Daily Ocean View
  • Balcony Snacks
  • Room Balcony
 of 5 bubbles MandC0218, 26 Dec 2016 | Read review
“Avoid the room at the end of the corridor. That is where the room service staff stow there equipment and it is quiet noisy”
 of 5 bubbles ARNO69003, 17 Dec 2016 | Read review
5 of 5
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