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365 George Washington Avenue, Santo Domingo 10205 Dominican Republic
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Santo Domingo Hotel
Updated 05/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 118 in Santo Domingo
Location
Cleanliness
Service
Value
Travellers' Choice
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Kids stay free
Car hire
Business Centre with Internet Access
Valet parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Conference facilities
Meeting rooms
Photo copier / fax In business centre
Solarium
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Sun terrace
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
VIP room facilities
Bottled water
Clothes rack
Iron
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Ocean View
Languages Spoken
English, Spanish
Hotel links
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3714Reviews56Q+A100Room tips
Traveller rating
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Most Recent
ustelephone wrote a review 20 May
United States349 contributions32 helpful votes
+1
There are three major hotels on this little piece of the Malecon. All three are amazing, none of them will disappoint you, but this one has the pool that will make completely relax like you've never relaxed before. Words can't describe it, if you're reading this from anywhere outside the DR just buy the plane ticket and get a room here. I highly recommend the rooms with a balcony overlooking the ocean. The staff are brilliant, the room is everything you could ever needs, maid service is fully functional, executive lounge is open, casino in full swing. Covid testing is in the lobby area and took 5 minutes. I'm booking another trip now, I'll see you by the pool!
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Date of stay: May 2022
Cleanliness
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Sleep Quality
Room Tip: 600 was an awesome room!
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded yesterday
Dear ustelephone, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
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Roberto wrote a review 20 May
Madrid, Spain117 contributions8 helpful votes
I have stayed at this hotel two times, and have thoroughly enjoyed my stay each time. The location is great, right across the sea, with most of their rooms giving you a partial view of the sea. The rooms are large and comfortable, the room amenities and linens are excellent. They have a great gym and pool with a jacuzzi, and an executively lounge with an excellent happy hour. Currently, they only have one restaurant open, and it's only open for breakfast, but you can order food in your room, at the lobby bar, and at the pool bar. I found the staff and service to be mediocre, particularly at the reception and especially at the breakfast restaurant. However there are always stand out personnel at every place. Felix one of the front door porters was outstanding, and very helpful always. Patricia, the reception supervisor, saved her ill tempered staff with her understanding and outstanding service, and Diana, the rooms division manager truly understand what it is to be a great hostess, and how to make every single guest feel special. Those three employees alone made me want to return to this hotel. But it's a great hotel in every way.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Trip type: Travelled
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded yesterday
Dear Robito64, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
SarahA1207 wrote a review 4 May
New York City, New York4 contributions38 helpful votes
Absolutely beautiful, extremely clean hotel with professional staff. We did the Club level (10th floor) and it was absolutely worth it. Breakfast was fantastic. Check in & out was a breeze. Huge plus -- COVID testing (for return to the US) and a car rental on site! The next time we return to Santo Domingo, we would definitely stay here again!
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Date of stay: April 2022
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 2 weeks ago
Dear SarahA1207, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
imsj2022 wrote a review Apr 2022
New York City, New York1 contribution
Our family has been staying at the Sheraton Santo Domingo for years - we continue our family tradition and feel the staff are an extension of our family - we would not consider staying any place else - thank you so much for caring
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 5 weeks ago
Dear imsj2022, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Pioneer813700 wrote a review Apr 2022
1 contribution
Is very sad that this place have employees super aggressive They want to Fight with the costumer there is a woman works At the bar she’s very aggressive she’s don't care to come on Your face and hit you on your face 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️And if you Complain they don’t care 🤷🏻‍♀️
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Date of stay: April 2022
Value
Location
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 18 Apr 2022
Dear Pioneer813700, Thank you for sharing your comments and for always choosing our hotel to stay during your visits to Santo Domingo. We regret that an unfortunate situation has arisen in which our employee was forced to request security assistance. We are sorry that this fact has been misunderstood, at Sheraton Santo Domingo satisfaction and service are our greatest value. We hope to serve you as you deserve in the near future and we are deeply sorry that this situation has arisen and in a cordial manner, always maintaining our standard that regardless of what happens, the guest is number one in our priority, we ask for an apology and we invite you to continue choosing us to provide you with the usual service. Sincerely,
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gobluegirl83 wrote a review Apr 2022
Winter Haven, Florida46 contributions12 helpful votes
+1
We stayed here 3 nights. All of the staff were very friendly and helpful, especially Nelson in the club lounge. The breakfast buffet is great! I loved the made to order omelette, fresh fruit and juices, and the yogurt parfaits. In my opinion, definitely worth booking a club room for that and for happy hour in the evenings. Pool area is very nice. One day we had lunch at the lobby bar. I had the filet, and my boyfriend had the ribeye. Both were excellent. The only things I wasn’t impressed with were the calamari (over cooked) and the Caesar salad, but I didn’t complain about them, so really my fault. I also ordered a chicken quesadilla to go on our way out, and that was very good as well. Drinks by the pool were good. I really enjoyed the coco loco. Our room was nice. We stayed in 1016. It had a decent view, but next time I would probably book a club suite to overlook the pool. The only thing I didn’t like was that initially the fridge was locked. It also was extremely small. I couldn’t even fit a smaller to go container in it. The hotel is right across from the Malecon, so very conveniently located. All in all, we enjoyed our stay, and I would definitely consider returning.
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Date of stay: April 2022Trip type: Travelled
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 8 Apr 2022
Dear gobluegirl83, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
enos3 wrote a review Apr 2022
Winnipeg, Canada300 contributions51 helpful votes
I've been to the DR over 25 times and as someone who likes to post positive experiences, I have never wanted to a post a review more. What a well run business! For context my wife and I speak Spanish but you wouldn't need to at this hotel and there were many non-Spanish speakers. We stayed for a week from March 21 - 28, 2022. We arrived to a beautiful entrance and warm welcome after a very long day of travel. The lobby is impressive as is the lobby bar. Check-in was smooth and fast and we were taking up to the room promptly were they had already cooled the room off ahead of time for us. The view from the room was full view of the Caribbean Sea and the malecon. The rooms are not big, but we had two queens, a nice desk and a comfy chair. The beds were super comfortable and the Sheraton has lots of US TV which is not common in the DR. My only suggestion is to have more room in the fridge for kids milk and guest products as opposed to the items that require pay (we're not going to use those anyways). Next morning was down to what has to be one of the best breakfasts in the city. Friendly, super clean and all kinds of food. The restaurant includes a view of the sea and is smartly decorated. The pool is the one of my favourites in the DR. It has a view of the ocean, it is huge, it is salt treated, exceptionally clean and has lots of shade. An added bonus is it gets a breeze almost all day and is super comfortable and even has a hot tub for end of the day warm bathing. The BEST PART IS THE STAFF. Super friendly and willing to help. They were incredibly kind to my children and took great care of them. The food and drinks are reasonably priced given recent inflation and big city setting. The portions make up for the prices and we often shared plates making them great value. Special thanks to Emilio, Noel, Alina, the cooks who prepared special foods for my kids and the pool dudes (sorry I can't remember their names). Their kindness and great service made the trip and exceeded my expectations daily. Our room was on the club floor (10th) and that is well worth the extra money. Breakfast is included here if you don't want to go down, coffee, water, fruit, evening food and drinks. The staff here were also exceeding friendly and helpful. I didn't want to leave. The maid was great! Ana wrote us a note daily, flowers on the bed, she filled our ice bucket for our cold beer and most importantly the room was very clean. I wanted to steal the pillows - they were so comfy. Checkout was great as were the concierge who helped with our bags. We were off to the next hotel but as I said I didn't want to leave this place. Two thumbs way up to the management of this hotel. This is the third time I've stayed there and it has been consistently awesome each time over a long period of time which is hard to pull off. I will look forward to our next stay. I wish other hotels would get a grasp of what this place is like and try to copy them as I felt great paying the bill at this hotel and if more places were this welcoming I'd go out even more. THANK YOU TO ALL THE STAFF. I wish I could remember eveyones name. Cuidanse mucho.
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Date of stay: March 2022
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 5 Apr 2022
Dear enos3, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Maria H wrote a review Mar 2022
1 contribution
When I entered the hotel TERESA GENAO was there asking to see if we want massagez. The food was delicious and the massages were very pleasing. By the beach it was the best because the breeze hit and the water was right there. Might come back again this summer.
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Date of stay: March 2022Trip type: Travelled
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 30 Mar 2022
Dear S780BAmariah, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
Claudia H wrote a review Mar 2022
1 contribution
It was wonderful. I liked hoe we connected right off the bat, The vibes were ver much good. Also the massage was well neeeded. I went on vacation and I am most likely going to return and go back to teressa she fixed me up.
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Date of stay: August 2021Trip type: Travelled
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Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 30 Mar 2022
Dear B5138ADclaudiah, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
KenR33308 wrote a review Mar 2022
Fort Lauderdale, Florida1 contribution1 helpful vote
Stayed for a few days. Check in was fast and I was upgraded to room with an ocean view. Staff super friendly and eager to help. I forget the receiver to my wireless mouse and there wasn't a place nearby to buy a mouse which I really needed for my work. One of the staff made a call had a mouse delivered within a half hour as a loaner. Room was very clean, quiet, and bed very comfortable. Breakffast is free and a nice variety of options, including plenty of fresh fruit, Would stay here again..
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Share
Response from Diana Tosato, Director General at Sheraton Santo Domingo Hotel
Responded 30 Mar 2022
Dear KenR33308, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,
Read more
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PRICE RANGE
$125 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia santo domingo hotel santo domingo, santo domingo melia, sol melia santo domingo
FORMERLY KNOWN AS
Melia Santo Domingo
LOCATION
CaribbeanDominican RepublicSanto Domingo ProvinceSanto DomingoZona Colonial
NUMBER OF ROOMS
248
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Frequently Asked Questions about Sheraton Santo Domingo Hotel
Which popular attractions are close to Sheraton Santo Domingo Hotel?
Nearby attractions include Palacio National (1.2 km), Parque Independencia (1.1 km), and El Obelisco (0.5 km).
What are some of the property amenities at Sheraton Santo Domingo Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Sheraton Santo Domingo Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Santo Domingo Hotel?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Sheraton Santo Domingo Hotel?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sheraton Santo Domingo Hotel?
Conveniently located restaurants include El Conuco, Adrian Tropical, and Café Casabe Restaurant.
Are there opportunities to exercise at Sheraton Santo Domingo Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Santo Domingo Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Santo Domingo Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Sheraton Santo Domingo Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Santo Domingo Hotel?
Many travellers enjoy visiting Alcázar de Colón (5.4 km), Parque Colón (1.9 km), and Panteon Nacional (2.0 km).