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Sheraton Santo Domingo

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Sheraton Santo Domingo
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1,547 Reviews from our TripAdvisor Community

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Showing 838: English reviews
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Sydney, Australia
Reviewed yesterday NEWvia mobile

As part of a cabin crew team, i come to sheraton santo domingo a lot of times. Always welcomed in a warm and approachable manner, it is a pleasure to come back ! We get access to the sheraton club were we have the chance to be served by Nelson Gomez, Sarah Rojas and Carla Raminez. They always welcome us...

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Thank Marion D
Santo Domingo, Dominican Republic
Reviewed 3 days ago NEW

The check in was fast and Room was ready. The staff (Fausto) was very friendly and courteous. The lobby looked fresh and nice. A free parking lot with security service . I would stay again in this hotel

Review collected in partnership with this hotel
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Thank fosanchez
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review
Google Translation

Dear fosanchez, Gracias por tomar de su valioso tiempo para compartir su experiencia en Sheraton Santo Domingo; nos sentimos orgullosos...

Reviewed 3 days ago NEWvia mobile

Great staff, they offer lunch buffet, the food is great, if there's something they can do for you they do! The staff is really amazing, fantastic experience, just the A/C in the rooms is not what you need, need some upgrade on that maybe, but everything else is great!

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Thank Traveling_C_Pilot
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Traveling_C_Pilot, Thank you for taking the precious time to share your experience at Sheraton Santo Domingo. It is such a great pleasure to know you enjoyed our Food & Beverage offerings and the genuine service our staff delivers to make your stay memorable. Please know your opinion help us improve the service we deliver to our guests. We hope...

Nassau, Bahamas
Reviewed 4 days ago NEW

It is a beautiful property with very attentive hotel staff. We were on a conference with several other couples; check-in was seamless, and our conference package was all inclusive. The facility is kept very clean. My only negatives were that the temperature in the public areas was very cold (19C) for me and most others, and that the food in...

Review collected in partnership with this hotel
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Thank sandrabI2323DK
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear sandrabI2323DK, We are glad to know you enjoyed our strategic location close to our historical center and also with many options to go out and get to know the city. It is great that you enjoyed our service and facilities, we hope to have you again and have the opportunity to deliver one more time a memorable stay. Sincerely,

Reviewed 4 days ago NEW

The hotel is great, clean and modern, with every service you can imagine and very helpful staff. My housekeeper Juana is a lovely person, she always had a smile for me and made me feel at home. The road in front of the hotel by the seaside gets very heavy traffic on rush hour, and although the balcony window kills...

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Helpful?
Thank Carlos W
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Carlos W, To receive such excellent comments regarding our service and housekeeping staff compromises us to keep delivering only the best to our guests, we are so glad to know we exceeded your expectations, going beyond in every contact and taking care of every detail makes the difference! we hope you visit us again very soon! Sincerely,

Miami, Florida
Reviewed 4 days ago NEW

The Sheraton was recently refurbished with all new rooms and comfortable sleeper beds. The staff were fabulous and accommodating. The executive lounge is well stcked and serve breakfast, snacks, and soft drinks free all day.

Review collected in partnership with this hotel
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Thank N9745EPalbertov
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear N9745EPalbertov, Our Sheraton Sleep Experience bed is the favorite of our guests; is perfect for having the best resting ever and it has been made exclusively for our brand. Our Sheraton Club staff takes care of everything to make every stay effortless for our guests! we hope to welcome you in the near future. Sincerely,

Nassau, Bahamas
Reviewed 4 days ago NEW

My stay was relaxing and peaceful. The ambience of the hotel was far beyond expectation. The service was great especially the maid at room 910, Juana. Her warm hospitality made us smile every day we return to our room. My only concern was that the water during our shower went out too slow. So during our shower we lad lots...

Review collected in partnership with this hotel
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Helpful?
Thank paulynr2017
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear paulynr2017, Thank you for sharing your review. We are so glad to know you had a relaxing stay and that our staff went beyond making your stay special and memorable. We apologized for the inconvenient encountered, your comments help us improve the service we deliver to our guests. We hope you visit us again very soon to deliver once...

Versoix, Switzerland
Reviewed 6 days ago NEW

Overall our stay was excellent. The location of the hotel, facing the sea and walking distance from the zona colonnial, was excellent. The facilities were very good and the staff were extremely friendly, helpful and courteous. There were only two problems that we faced. One was the cleanliness of the swimming pool. Possibly this was related to the fact that...

Review collected in partnership with this hotel
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Thank Babcher
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Babcher, Thank you for sharing your review, it is great to know that your stay was memorable and that our staff delivered our signature service personalizing your experience taking care of your preferences. We hope you visit us again very soon! Sincerely,

Mèrida
Reviewed 1 week ago

As soon as you get there, you are recognized by the Bellboys staff who immediately take care of you, especially if you carry on many luggage for your kids. As well they took care of parking you car as there is a valet parking. No worries with! The room as usual is cleaned and spacious. We love always our ocean...

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Thank Ronalikor
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear Ronalikor, Thank you so much for sharing your experience, it is an honor for us to receive such excellent comments regarding our lobby bar staff and service. Team work and genuine and warm service is the key to go beyond guests expectations, we are so glad to know your stay has been memorable and relaxing. We hope to have...

Atlanta, Georgia
Reviewed 1 week ago via mobile

Sheraton has a reliable comfort especially the bed, contemporary higher end furnishings and so forth. Now it CAN feel a bit crowded at times, these are big hotels that serve a mass market. The pool was very crowded for example and there was a bit disorganized service there as is usual in the DR, but very helpful staff when approached....

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Thank keizers
Diana T, Guest Relations Manager at Sheraton Santo Domingo, responded to this review

Dear keizers, Thank you for choosing our hotel during your trip to Santo Domingo, your comments help us improve the service we deliver to our guests, it is great to know you enjoyed our Sheraton Sleep Experience bed made specially for our brand. Our pool area with our new Jacuzzi with stunning view to the Caribbean Sea is the perfect...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Santo Domingo is located in the heart of Santo Domingo with spectacular views of the Caribbean Sea. It's just two kilometers from the city center and 35 minutes from Las Américas International Airport. The hotel features 245 rooms and suites with breathtaking ocean views, catering and function space for up to 1000 people, gym, casino and world-class dining with 24-hour room service. ... more   less 

Additional Information about Sheraton Santo Domingo

Address: 365 George Washington Avenue, Santo Domingo I0205, Dominican Republic (Formerly Melia Santo Domingo)
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: ₹ 7,255 - ₹ 12,761 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Santo Domingo 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Melia Santo Domingo Hotel Santo Domingo
Santo Domingo Melia
Sol Melia Santo Domingo
Hotel Style:
#2 Family Hotel in Santo Domingo
#2 Casino Hotel in Santo Domingo
#2 Business Hotel in Santo Domingo
#3 Romantic Hotel in Santo Domingo
#5 Luxury Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Santo Domingo staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Santo Domingo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher floors have better views of the city and the sea. Also less noise from the traffic in the sea side road.”
838carlosw, 19 Apr 2017 | Read review
“we stayed on the 11th floor ocean view suite it was spectacular”
michellegZ7442IC, 12 Apr 2017 | Read review
“it all depands we got the view with the ocean and they have city view as well”
491nubiab, 11 Apr 2017 | Read review
“Our room had a fabulous view of the ocean. A very nice location”
V8357HZbenjaminm, 9 Apr 2017 | Read review
“Great pool facilities and ocean view”
johndesilva73, 4 Apr 2017 | Read review
5 of 5