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Melia Santiago de Cuba

Booking.comUS$ 286*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Melia Santiago de Cuba
Melia Santiago de Cuba
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1,270 Reviews from our TripAdvisor Community

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There are newer reviews for Melia Santiago de Cuba
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Showing 490: English reviews
Athens, Greece
Reviewed 16 October 2013

Very efficient hotel with excellent rooms , good service and good food. Expensive Wi Fi though as everywhere in Cuba. The hotel is not architectural gem but you find everything you expect from an international hotel in Cuba (where nothing is perfect). Actually is the best option anyway in Santiago area.

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Helpful?
Thank BIZAS
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms. We are thankful for your review and are very satisfied you could find in our care the efficiency and good service that you were looking for. Our challenge everyday is to accommodate our clients as comfortable as they can be and to pay close attention to their requests and suggestions. Every detail is important and with...

Melbourne, Australia
Reviewed 30 September 2013

This is the only modern hotel we've stayed at in Cuba, and we thought it might turn out to be garish and horrible. Actually, we had a delightful time. It was a luxury, for a change, to have a modern, well-equipped room where everything works. The service is generally good, and the reception, concierge, housekeeping staff, etc., were very helpful....

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Helpful?
Thank Stephanie B
Director G, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Mrs.: Many thanks for writing about the delightful days you spent among us. It is a great pleasure to know that you found extreme comfort all around and a well equipped modern room where everything worked. It was great to hear as well that the pool area was really pleasant and you could enjoy of its amazing...

Belfast, United Kingdom
Reviewed 15 September 2013

Having stayed overnight at this hotel during a visit to Cuba, I found this hotel to be typical of this Group. Very posh and attentive and a lovely cocktail bar with sitting area. Rooms are pleasant and well cared for. Food lovely and large selection at buffet style restaurant that we used. Bar at top of the hotel must be...

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Helpful?
2Thank Rebanai
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Mrs.: Your review has been received with so much joy by the management and staff. It is the perfect reward to our every day work and effort. Always doing our best to please our clients and surprise them with a service beyond their expectations. We loved to hear you visited the Bello Bar at the top of...

San Diego, California, United States
Reviewed 30 August 2013

Great service, great fun and very comfortable room! Slept like a baby and the views looking over the mountains were so soothing - even when the rain came pouring down. Thanks to the staff at Santiago for the hospitality.

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Helpful?
4Thank Brigitte S
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Ms. Brigitte, Thank you very much for sharing your feelings again with us. No one ever cares more of our clients than all the personnel and management of the Melia Santiago Hotel. In fact, this is the only chance we do have to show our hospitality and to extend our friendship beyond borders. It´s all in our hands to...

Haarlem, The Netherlands
Reviewed 24 August 2013

Stayed in this hotel for 2 nights as part of a Cuba tour. It is clear that this is pne of the better hotels in this area. On arrival our roomkeys refused to work three times. One of the rooms had a leakage in the bathroom. As a result we were upgraded to a very nice corner room with huge...

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Helpful?
2Thank FrankDijkstra
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms.: We are very happy we were able to address very fast the initial problems and you could finally enjoy of a very nice stay in our hotel. Anyhow we would like to apologize for the inconveniences. We will keep supervising all the details in the rooms to be able to receive our guests in perfectly clean...

Orillia, Canada
Reviewed 23 August 2013

Melia Santiago claims it is a 5 star hotel but offers less than 3 star conditions. My hotel room cost in excess of $120 per night (a high price for Cuba) but when I went to use the swimming pool, I found out that they sell these privileges to people off the street for $10. The result is large groups...

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Helpful?
4Thank rrapid
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms.: We are very sorry your stay in our hotel was not as expected. We would like to apologize for every single detail you consider we need to improve, with the compromise of taking the necessary steps to make sure we are following the right direction towards a better level of service and comfort. Concerning the operation...

Halle Belgium
Reviewed 6 August 2013

the hotel was great. Everything was fine. Only the possibilities of internet were below the expectations. The rooms were clean ans spacy. The restaurant ( breakfast and diner ) was very good with a huge variety.Across the street from the hotel there is a bar/restaurant where water can be bought at reasonable prices, and there is a small refrigerator in...

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Helpful?
Thank MARC en LUT B
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms.: We are thankful for your excellent punctuation which encourages us to work harder and serve better. We provide a great deal of attention to our guests and their opinions are always analyzed. Many of our guests’ ideas have helped designing new options and improving many of our services. We are really sorry the Internet possibilities were...

Stenløse
Reviewed 3 August 2013

I think they rate themselves a five-star hotel but I would say the right level is four stars. We stayed for three nights - and on the last two days all sorts of dignitaries from the various Antilles islands poured in, and the security level rose considerably. The national day was on the 26th July, the Canival was going on...

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Helpful?
1Thank Nils Holm Jørge... E
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mr. / Ms.: We appreciate your interesting review and we feel very happy you could enjoy of a very pleasant stay in our hotel. Those were indeed very busy days taking into account the different celebrations related to the 26th of July in Santiago de Cuba as well as the Carnivals. Thanks for your compliments to the cleanliness of...

Florida
Reviewed 25 July 2013

Horrible bathrooms and terrible beds , awful buffet breakfast poor quality and variety of food, the air conditioning was never turned up in any of the hotel floors it was always hot totally unacceptable for any hotel . I agree with the lady who point out the racism in that place , the guards at the Melia Santiago did the...

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Helpful?
3Thank mary32
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Mrs.: It is really hard to believe the hotel described in your review is Meliá Santiago de Cuba. However, we are really sorry your perception of the facility is completely the opposite of our daily intentions and actions. Concerning your opinion regarding the treatment to black and white couples we should clarify that the hotel respects all guests no...

Reviewed 16 July 2013

The bathtub was very rusty and old! Impossible for a 5 star hotel! People at the reception were not friendly. Hotel guards were very suspicious of black and white couples (like my husband and I) going up to the rooms. They saw me for a a lady that has been paid for and didn'nt let me step into the elevator....

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Helpful?
1Thank A E
Ignacio M, Director General at Melia Santiago de Cuba, responded to this review

Dear Ms.: First and foremost, we would like to express our sincere apologies for the inconveniences you may have had during your stay in our hotel. The issues related to the bathroom and staff will be supervised. Concerning the procedure that the guards followed, we should explain that it is their responsibility the security and well being of our guests....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: ₹ 7,558 - ₹ 15,632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
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Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
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Questions & Answers

Here's what travellers have asked, with answers from Melia Santiago de Cuba staff and other travellers.
24 questions
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Toronto, Canada
5 months ago
Da Nang, Vietnam
11 months ago

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Questions? Get answers from Melia Santiago de Cuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the top of the hotel as the views are amazing.”
583sheilaa, 26 Apr 2017 | Read review
“I think any room would be okay.”
mpswns, 19 Apr 2017 | Read review
“The Level rooms are awesome!”
k8dee, 17 Apr 2017 | Read review
“Most rooms have good views, except perhaps on very low floors, and no side seemed to be better than another.”
  • View from hotel
LoneBrit, 3 Apr 2017 | Read review
“I found my room amply supplied with towels, toiletries and a hair dryer. My one complaint is the lack of sufficient elevators as this hotel is very popular, often crowded and riding elevator at peak times(i.e. breakfast and when groups depart and arrive) can be a challenge to your patience. Accordingly a lower floor room might be an advantage but upper floor rooms have great views over the city. ”
460pats, 28 Mar 2017 | Read review
5 of 5
Booking.com
US$ 286* /night
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Prices are for 1 room, 2 adults
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