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Melia Santiago de Cuba

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1 room 2 adults 0 children
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Melia Santiago de Cuba
Melia Santiago de Cuba
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1,192 Reviews from our TripAdvisor Community

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Showing 462: English reviews
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SINT- NIKLAAS
Reviewed 3 days ago NEW

Our group was welcomed with a lovely mojito.We were in the mood for a swim in 1 of the 3 pools with free towel service. These towels were really soft ! At the pool bar we could enjoy 2 cocktails for the price of 1 from 17- 19.There was an ATM , drugstore, gift shop,,boutique , beauty parlour and CADECA...

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Helpful?
Thank Myriam M
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Myriam M: Our hotel staff and Management appreciate your review very much. Many thanks in the first place, for taking the time to share in Tripadvisor your experience in Meliá Santiago. It is always so rewarding to have positive comments from our guests. We are glad you enjoyed the delicious mojitos and a swim in one of our pools....

Nottingham
Reviewed 1 week ago

An excellent hotel on par with any 4/5* hotel in Europe, but no Cuban feel or character. We were on floor 10 'The Level'. Our room was spacious and clean, the bathroom was clean with nice toiletries and lovely fluffy towels. The breakfast was buffet style with plenty of choices. The pool area was lovely and the pool inviting after...

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Helpful?
1Thank Pat D
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Pat D: Many thanks for such rewarding title for you review. It is always a great pleasure to receive our guests feedback, and when the opinions are positive our joy is enormous. We feel glad you liked your room and felt it very comfortable and clean. As well it is great to hear the Buffet service was to your...

Birkenhead, United Kingdom
Reviewed 1 week ago

This 15 story modernist hotel really stands out in the city. The hotel itself is very comfortable with a smart lobby, decent pools and nice rooms. The restaurant we used was buffet style and was both plentiful and delicious. Check out the roof top bar on the 15th floor for happy hour cocktails starting at 5pm and watch the sunset...

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Helpful?
1Thank graham e
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear graham e: We appreciate very much you have decided to post this review of our Meliá Santiago de Cuba. It is a great help to understand those services that our guests really value and other issues that might need attention. We are very glad to read that the terrace bar Bello Bar was special to you and that you...

Tewkesbury, United Kingdom
Reviewed 1 week ago

Can't deny the quality of this hotel in comparison to much of what Cuba can offer. The only downside is that it completely lacks character and could be anywhere in a mainland western city. Built outside the city so you don't get a feel for the local area like you do in many Cuban hotels. To get into the city...

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Helpful?
1Thank imt58
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear imt58: Thank you so much for the feedback which is always appreciated and a very special source of information to improve all our services. We are sorry you felt a lack of character in our facility but indeed we pay close attention for the hotel to provide the clients the Cuban experience. The music, shows, dancing lessons, trees, names...

La Mirada, California
Reviewed 2 weeks ago

professional, courtous staff, clean comfortable room and lobby facillities and good restaurants. The jhotel had a favorable location, giving access to most of the city although not always on foot. Multiple lounges available, one with live music in the evening. One of the few hotels we stayed in that had reliable WIFI access. Generally better than its Havana counterpart, the...

Review collected in partnership with this hotel
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Helpful?
Thank Juan N
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Juan N, Thank you for taking the time to review the Meliá Santiago de Cuba. I am so glad to hear about your positive experience with us. We pride ourselves in having a welcoming, professional, courteous and friendly staff that makes our guests feel right at home. It will be a real pleasure to host you once again at...

Reviewed 2 weeks ago

standard business hotel, don't expect too much but acceptable hotel, better than Havana National! Bathrooms as usual in other Cuban hotels not very clean... good breakfast, good dinner, nice music.. need to buy a card for wifi, and only wifi available in lobby area and not fast one!

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Helpful?
Thank Aydin Y
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Aydin Y: We appreciate your review since it is the best way we know our guests experiences and work harder to improve all our services. Thanks for the positive comments about the music, breakfast and dinner. We will share this important feedback with the rest of the staff. We are surprised, though, about the situation you have reported of...

Hexham, United Kingdom
Reviewed 3 weeks ago

We stayed here overnight. On the surface its beautiful, and our room looked lovely with fabulous views, But the bathroom needed a deep deep clean. The food was great and the roof top terrace bar was fabulous with stunning views over the city. To be honest this hotel is not for us because of the bathroom and we wouldnt stay...

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Helpful?
Thank Annie186351
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Annie186351: We appreciate very much your review since it is very important for hoteliers to have this feedback with guests. We are very sorry to hear that your stay was not as expected.We apologize for what could have been wrong and will continue to supervise the rooms in detail. But we would like you to know that this is...

Ridgecrest, California
Reviewed 3 weeks ago

Amazing architecture! Stunning. Wonderful public spaces - huge lobby, lovely courtyard, nice bars and pool. Rooms nice, elevators efficient. Buffet dinner amazing, 9 tables of all kinds of foods. Nice Italian restaurant in the courtyard. Money exchange. Pleasant helpful staff.

Review collected in partnership with this hotel
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Thank Janet W
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Janet W: We are very thankful you have dedicated a few minutes to review our hotel. We feel happy to know your experience in Meliá Santiago was really nice and you liked our hotel architecture as well as the different public places. Thanks as well for your positive feedback related to the Buffet dinner and the other specialized restaurants....

Reviewed 4 weeks ago

Very nice property, large lobby and bar with accommodating staff. "American" feeling hotel in presentation and appearance. Rooms are very clean, well appointed, beds are comfortable with cable TV access. WIFI is purchased with cards for 30-60 minutes time blocks. The breakfast buffet that is included is wonderful, the only drawback is the hundreds that are queued to "break down"...

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Helpful?
Thank Willy5169
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear Willy5169: Many thanks for posting your review in Tripadvisor, an excellent website to organize your trips. And for the hoteliers the perfect tool to assess your development. We appreciate the nice comments related to the room and the buffet at breakfast time. It is really rewarding to read that you enjoyed your stay. We hope you come back very...

Galveston Island, Texas
Reviewed 4 weeks ago

My first visit to Santiago included a 3 night stay here & wished it could have been for more days. Good location, stunning views of the city and mountains from my floor (6) and the roof top bar area. Wonderfully comfortable and exciting -- from the pianists to the entertainment on the top floor. Great pool area and amenities. Elevators...

Review collected in partnership with this hotel
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Helpful?
Thank 486carmen
Director G, General Manager at Melia Santiago de Cuba, responded to this review

Dear 486carmen: Thank you very much for taking time to share your comments in this unique website. The suggestions and points of views of our guests are our priority taking into account that their comfort and well being constitutes our first premise. We hope you visit us really soon. It will be a great pleasure to welcome you back again....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities

Additional Information about Melia Santiago de Cuba

Address: Calle M y Avenida de las Americas | Reparto Sueno, Santiago de Cuba, Cuba
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: ₹ 12,010 - ₹ 24,222 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Santiago de Cuba 5*
Number of rooms: 302
Reservation Options:
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Also Known As:
Melia Santiago De Cuba Hotel Santiago De Cuba
Santiago De Cuba Melia
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Questions & Answers

Here's what travellers have asked, with answers from Melia Santiago de Cuba staff and other travellers.
23 questions
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Toronto, Canada
2 months ago
Da Nang, Vietnam
8 months ago

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Questions? Get answers from Melia Santiago de Cuba staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15th floor roof top bar a must for the view”
  • cocktails and sunsets
 of 5 bubbles 428grahame, 11 Feb 2017 | Read review
“All outside rooms have wonderful views of the City. ”
 of 5 bubbles jwest0554, 31 Jan 2017 | Read review
“Great choice, very predictable comfortable stay . . a bit sterile if you are seeking more adventure and more of the local flavor”
 of 5 bubbles Willy5169, 25 Jan 2017 | Read review
“Since this is in a quiet neighborhood and back from the street, noise should not be an issue.”
 of 5 bubbles jwhitehouse, 7 Jan 2017 | Read review
“anything over the 6th is fab”
 of 5 bubbles wobbly_bob, 23 Nov 2016 | Read review
5 of 5