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Roy's Terrace Inn

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375 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Reviewed yesterday NEW

Santiago is our second stop in Cuba trip. We took a domestic flight from Havana to Santiago on 21/12 but the flight was delayed for 3 hours! Roy was very patient and helpful and arranged taxi driver to take us from airport to the inn. We had stayed in Roy's Terrace Inn for 3 nights and this was the best...

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Helpful?
1Thank Venustam
Reviewed yesterday NEWvia mobile

We love santiago de cuba, as a city and for its music dance and tremendous atmosphere. Every time we come back we always stay at Roy's Terrace Inn and we never get tired of it and its fantastic people. The service is fantastic, so sweet yet corteous and respectful, very attentive staff. We love everything: the rooms, the terraces, the...

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1Thank robertwolfenix
Richmond, London, UK
Reviewed yesterday NEW

I spent six nights in this casa, and dined there six times. My upstairs room was spotlessly clean and comfortable, with welcome armchairs, and well lit. The A/C unit was noisy, but not needed at night. The room was quiet. There is also an attractive little patio outside the two upstairs rooms, with tables and chairs. Roy and his partners...

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1Thank Ian R
San Sebastian - Donostia, Spain
Reviewed 2 days ago NEW

Roy is a charismatic and friendly host, and his entire staff will make you feel like family from the start. They run a wonderful inn right in the center of the city--you can't find a better location. On top of that, the place is beautiful and well kept, with a gorgeous rooftop terrace. That's where they serve breakfast, but you'll...

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1Thank Jessica6412
Reviewed 1 week ago via mobile

My wife and I booked a room at this lovely little Inn, just a short and easy walk from main square Cespeses and the cathedral, after reading many wonderful reviews on TA, so we knew we could not go wrong about it and we didn't! Everything about this place is so charming and honest, from the warm welcome and attentive...

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Helpful?
Thank mattberger72
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Mattberger72, It was extremely kind of you to post your comments in TripAdvisor, this excellent and well known website where travelers from all over the globe are looking for recommendations and advice. We are very happy your stay at our inn and we are even happier to know you enjoyed so very much not only our location, honesty, terraces,...

Reviewed 2 weeks ago

Unfortunately I could not stay his inn because the room is not available. But I enjoyed dinner at inn. He speak excellent English and he was very helpful. If you have any help at Santiago, Ask him !

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Helpful?
Thank Akihito K
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dearest Akihito, Thank you so much for taking the time to highly recommend us here on TA, that is extremely kind of yours. We will never forget your smile and your friendliness towards all the staff, so we thank you greatly for that! You know you now are part of our family so please do come back to visit us...

Hamburg, Germany
Reviewed 2 weeks ago

We came here to eat one night and we were so spoiled that we decided to book a room here for two nights. Lucky for us that they did have availability, as it is one of the most popular lodgings in town. The key factor is the service, simply the best we had in Cuba, so modest, yet so efficient...

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Helpful?
Thank jurscholpp
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Jurscholpp, What to say but a big thank you for not only dining at ours, but also staying! Wow, that is an extra bonus... It is very rewarding to know that you were so satisfied with our service and facilities that from passers by you decided to book in. We can assure you that we keep doing our very...

Rotterdam, The Netherlands
Reviewed 7 December 2016

Whatever we required at Roy's was given to us with great promptness and endless smiles, a service of standards that are not very commonly seen in Cuba, at least not yet. Whatever we needed, from a late breakfast to a take away sandwich, lots of phone calls throughout Cuba to confirm bookings (all complimentary, no one cent was added to...

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Helpful?
1Thank Ralphlore
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Ralphlore, Thank you ever so much for kindly writing such a lovely review and of course for sharing it with the vast TA community. We are already looking forward to your next visit. A big hug from sunny Santiago de Cuba amigos!!!!!! The Roy's Terrace Inn family.-

Berlin, Germany
Reviewed 5 December 2016

What a wonderful stay at the Terrace Inn. These folks will always remain in our minds for years to come and we certainly hope we can visit them in a not too distant future. From the very first moment we were warmly welcomed by the staff, an army of hard working ladies and 4 gents who work day and night...

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2Thank Tristanberlin
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Tristanberlin, From the bottom of our hearts we thank you for sharing your excellent comments about our inn with the traveling community of TA. We are so happy you enjoyed not only our food, location, rooms and public areas, but most of all the warmth of our staff and our service. Thank you so much for appreciating our efforts!!!!...

London, United Kingdom
Reviewed 5 December 2016 via mobile

We recently stayed at Roy's Terrace Inn in Santiago de Cuba (south of Cuba) and we cannot praise them enough. The super attentive staff, the rooms, the food, the enchanting terraces and most of all the excellent service. My husband, our little one and myself were utterly delighted with the experience, particularly taking into account our son's diet requirements. Trust...

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2Thank gwendyvg
RoyPerez, Owner at Roy's Terrace Inn, responded to this review

Dear Gwendyvg, Thank YOU for taking the time to write this nice review and thank YOU for choosing us to spend your holidays in Santiago de Cuba and for staying at our inn. Of course you were not a pain, in fact it was our total pleasure serving you and your adorable little one!! Please do come back and we...

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Amenities

Highlights
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
At Roy's Terrace Inn you can book any of our four comfortable and nicely decorated rooms. You can also relax, read, have a delicious Cuban coffee, a drink or socialize at our two terraces as they are a convergence point for travelers of all nationalities. Both terraces are entirely decorated with beautiful exotic plants making you feel sort of in a rain forest right in the heart of the city. You can enjoy our tasty Cuban traditional cuisine, the view, the morning and evening breeze and the peace and quiet. Our house is conveniently located in the heart of Santiago de Cuba city center, at only 4 min walk from main square Parque Cespedes, two banks, ATM's, the Cathedral, restaurants, bars, night clubs, art galleries, museums and local bus stops. Also within easy walking distance are shops, markets and other city's landmarks. We will make sure that your stay at our "casa" will be a memorable one. We are pleased to make you feel at home. ... more   less 

Additional Information about Roy's Terrace Inn

Address: Santa Rita 177, Santiago de Cuba 90100, Cuba (Formerly Hostal Martin y Gisel)
Region: Caribbean > Cuba > Santiago de Cuba Province > Santiago de Cuba
Price Range: ₹ 3,285 - ₹ 4,015 (Based on Average Rates for a Standard Room)
Number of rooms: 4
Also Known As:
Roy's Terrace Inn Santiago De Cuba
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“must try dinner!”
 of 5 bubbles Venustam, 23 Jan 2017 | Read review
“Avoid the downstairs room by the kitchen.”
 of 5 bubbles IanR687, 23 Jan 2017 | Read review
“The rooms and the casa are extremely clean.”
 of 5 bubbles diwanderer, 8 Jun 2016 | Read review
“Avoid room on the ground floor”
 of 5 bubbles P75XW_, 30 May 2016 | Read review
“Spotless room.”
 of 5 bubbles sarblumstein, 22 Apr 2016 | Read review
5 of 5