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NH Capri La Habana

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About
Location
Cleanliness
Service
Value
Certificate of Excellence
The four-star NH Capri hotel is located in the heart of downtown Havana, making it the ideal starting point for getting to know Cuba's vibrant capital city. The hotel has 220 comfortable guest rooms and suites. All of our elegant rooms feature natural daylight, a welcoming atmosphere and a modernized 1950's-inspired decor.
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Property amenities
Pool
Room Service
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Paid Wifi
Paid Internet
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Outdoor pool
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Value
Bay View
HOTEL CLASS
Reviews & more
2,250Reviews
1,755Photos
169Q+A
100Room tips
Traveller rating
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  • 39
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  • English
Show reviews that mention
I stayed at this hotel the final night of a trip with friends. The Capri has a very nice lobby with lots of lounging, a nice bar, and fast Wi-Fi. The rooms were clean and well appointed. The bed was very comfortable. The doorman was very helpful in finding a great place to eat ju
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+6
We stayed here for 2 nights after spending 12 days at another resort in Varadero before moving up to Havana. A couple we spoke to at the other resort told us not to expect too much, but there was no need to have worried.

We were travelling to Cuba to celebrate our 10th wedding
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We have stayed multiple times at the hotel Capri. First the history, as the first of the so-called Mafia hotels to open in Havana, always makes this a nostalgic choice. The lobby has been restored to it's late 50s modern splendor. The rooms are spacious and clean. Located only a
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We have stayed in several NH Hotels in other parts of the world and this one does not stand up to NH standards. I realize being located in Cuba makes it a difficult to maintain and or update on a regular basis. Our room was clean, and had adequate amenities, coffee maker, fridge
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Response from DireccionNHC, Director General at NH Capri La Habana
Responded 4 days ago
Dear Guests, Greetings from NH Capri La Habana! It is simply wonderful to receive here in Cuba any of our repeat guests of NH Hotel Group! We place much value on it and we much appreciate that extra confidence point that our customers give us. We, therefore, wish to thank you very much for having selected us for your recent holidays and extend to you many thanks more for your vows of visiting us again in the future when we sincerely hope to deserve your best score. I have reviewed your wise and extended review. May I thank you for your time and input. This is very helpful to us and, with no doubt, we will be able to design improvements and develop the potential of all our staff. Our carpeted floors are cleaned at least twice a week and get vacuum on daily basis. Some of our hallways carpeting show some stained or washed out spots due to bad practices in the past. New carpeting has arrived to our City and next year our hotel will start to replace it starting on January on the first 3 floors. We will try to trace and fix that safe that did not work as well so that everything could be perfect for the new guest to get into that room. Your review is very positive and complete. To be honest, we feel disheartened for not having achieved our goal of total satisfaction in your case. We look forward achieving the best score in your next stay. Sincerely yours. Juan F. Candeal A. General Manager NH Capri La Habana
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What makes this hotel is the amazing staff- nothing was too much trouble!
It is well located, good wi-fi in the common areas, good entertainment. Rooms were good with air conditioning and you don’t spend much time in your room when in Havana as you’re out and about!
I would defin
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Response from DireccionNHC, Director General at NH Capri La Habana
Responded 1 week ago
Dear Guest, Greetings from NH Capri La Habana. First of all, thank you so much for your trust on us and for having shared your appreciated feedback about your recent stay with us. On behalf of our entire team we feel through your words that we improve every day our services valuated through our quality system service, supported for the excellent job by our collaborators who try to do their best work, through a warm smile and a personalized service. It will be great if you join us once again and meet you personally, in that case do not hesitate to contact us in advance with the purpose to satisfy any request you may have. Sincerely. Juan F. Candeal A. General Manager NH Capri La Habana Cuba
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Previous
Hi, our first trip to Cuba next year, really looking forward to it so the first of what could be many questions. I understand not all credit/bank cards are accepted, how about Visa cards. Can anyone recommend where to eat near to the hotel if we decide not to use the restaurant.
Many thanks for your confidence in our Hotel NH Capri La Habana. We do accept all Visa and MasterCard credit cards provided that those cards are not issued by an USA bank because, as most of the bearers know, they are not entitled to be used in Cuba. The hotel offers a wide dinning offer. Kindly check with our Front Office staff upon arrival they will be glad to advice you the best options for an outing and/or an otside dinning. Hope to meet you soon. Regards!
1 vote
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How much is the WiFi? And can you access Snapchat?
They gave us a free card for one hour, after that I think it was one 1.50 CUC per card. I don't know about Snapchat, but Instagram and Facebook were accessible, so I would guess yes.
1 vote
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How much is the WiFi? And can you access Snapchat?
If you go to the government out let just a block away it is 1cuc you can buy 3 per day cheapest and easiest
0 votes
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Does the hotel offer transfer from the airport? If yes how much?
Dear future guest, Unfortunately, we do not have that service, but there are at the airport many taxis so you will have no problems with the transfer. We are 30 minutes from the airport. Looking forward your next visit.
0 votes
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How far away from the airport is the hotel located? Do u have a shuttle service?
Dear future guest, We are 30 minutes from the airport. Unfortunately, we do not have that service but there are many taxis at the airport, so it should not be a problem. Looking forward your next visit. Avianna Armas Guest Relations
0 votes
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Previous
"Ask for a sea view"
"Higher the floor, the better the view with less noise from streets below."
"stay somewhere else"
"Higher up is better!"
"17th floor premium rooms"
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PRICE RANGE
US$ 138 - US$ 266 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
220
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