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Hotel Mercure Sevilla Havane

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Traveller (2764)
Room & Suite (690)
Dining (315)
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Overview
Trocadero 55 e Prado y Zulueta Habana, Havana 19260 Cuba See on map
AMENITIES
Public Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
3.5 Star accommodation
Reviews (4,091)
Filter reviews
1,468 results
Traveller rating
270
593
384
149
72
Traveller type
Time of year
LanguageEnglish
More languages
270
593
384
149
72
Show reviews that mention
All reviewstop floorlive musical caponerooftop restaurantold havanagraham greenepatio barvip breakfastopera singerssuperior roomcorner roomswimming poolnice poolcharming hotelrevolution museumhigh ceilingscuban music
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1 - 5 of 1,468 reviews
Reviewed 4 days ago via mobile

After booking online to stay here for one night with my boyfriend for his birthday as a surprise, my booking confirmation stated I could check in at 2pm, arriving at 12:30 I knew we would be expected to wait, i thought no harm in trying...More

Thank PainyA
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded yesterday

Good afternoon Dear PainyA, Thank you first for visiting us at the Sevilla and thank you for taking the time to send us your comments. I am truly sorry your experience wasn't what it should have been, and especially your arrival at the hotel and...More

Reviewed 1 week ago via mobile

The personal attendance was very good but the hotel maintenance is not good, especially in the lower levels hotel rooms. Good A/C Good Hot waters. Pool very good. The entertainment very good And the personal was very good.More

1  Thank Eugenio M
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear Eugenio M, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back. I would like to invite all future guests to write to me at the...More

Reviewed 2 weeks ago via mobile

I’m all for culture so I read the reviews and thought the hotel sounded great. My aircon was very barely working, my toilet clogged twice and everything just felt dirty and old. The pool was very dated but much needed in the heat. The staff...More

1  Thank gembawamba
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded 1 week ago

Dear gembawamba, We very much appreciate all your thoughts. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you again. I would like to invite all future guests to write to me...More

Reviewed 2 weeks ago via mobile

We stayed at this hotel for 4 nights. What a lovely old world hotel. The room was large with several big windows looking over the city and water. The bar had great service and selection of cocktails and beer. Breakfast was included with our stay...More

1  Thank Joanna209
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded 2 weeks ago

Dear Joanna209, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future for another memorable stay. I...More

Reviewed 2 weeks ago via mobile

Very nice hotel, good breakfast offerings. We did have drama at check in give the keys to rooms others were in twice but it was quickly fixed. The air con is very poor and in the humid heat in sept it made sleep difficult.More

Thank Brian_dublin33
Response from Emmanuel P, Director General at Hotel Mercure Sevilla HavaneResponded 2 weeks ago

Dear Brian_dublin33, Thank you very much for your visit at the Sévilla and for taking the time to send us your comments; happy you enjoyed your time in Habana and at the Mercure and that the little glitch from the start was promptly fixed. I...More

View more reviews
About
Description
In the heart of world heritage listed historic Havana, the hotel stands out thanks to its Moorish architecture, its unique and spectacular view over the city as well as by the prestigious personalities that ...More have stayed in the hotel since 1908. 178 rooms,2 restaurants, 3 bars, a meeting room for up to 50 people and a swimming pool. 24hr dining available. N.B. in Cuba the EUR to CUC (cuban pesos) exchange rate is subject to a fluctuating gouvernment tax. American credit cards are not accepted. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Bar/Lounge
Room Service
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Refrigerator in room
Sauna
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free High Speed Internet (WiFi)
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
178
Price range
US$ 108 - US$ 338 (Based on Average Rates for a Standard Room)
Formerly known as
Sofitel Sevilla La Habana
Also Known As
Mercure Sevilla Havane
,
Mercure Hotel Havana
,
Havana Hotel Sevilla
,
Mercure Havana
,
Hotel Sevilla Havana
Location
Caribbean > Cuba > Ciudad de la Habana Province > Havana
Photos
Traveller (2,764)
Room & Suite (690)
Dining (315)
Pool & Beach (121)
Family and Play Areas (34)
Business Centre & Event Rooms (12)
Nearby
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Nearby AttractionsSee all 1,081 attractions in Cuba
National Museum of Fine Arts
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Paseo del Prado
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Questions & Answers
Ask a question
belindahammo21
8 September 2018|
Answer
Response from Joanna209 | Reviewed this property |
You can just turn up. No need to book. Dinner is around $20 to $40 per person
1
Vote
Al D
4 August 2018|
AnswerShow all 4 answers
Response from Keshac1022 | Reviewed this property |
Not sure if they’ll allow you to use the pool for the day however it is a nice boy to sit around and at the bar and food services available at the pool so call them and see if they’ll give you a day pass
0
Votes
Andrew_L_Fletcher
25 July 2018|
AnswerShow all 5 answers
Response from oferta10 | Reviewed this property |
Hi You will find some shops close to the hotel. The old city of Havana is at walking distance. Dont expect to much from the hotel, it’s not like Mercures hotels in the west. It needs a deep renovation... You will find live... More
1
Vote
Room Tips
"Try to get a Room facing onto The Prado for a great view."
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"Avoid room 411"
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"Try to get a room on the 5th floor or higher"
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"a room with a view od the streets is great"
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