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5.0
#20 of 226 hotels in Havana
Location
Cleanliness
Service
Value
En Grand Aston la Habana formamos parte de la marca Aston, proveniente de la reconocida cadena de servicio turístico Archipelago Internacional, nos especializamos en llevar a la vida de cada cliente con la modernidad arquitectónica que nos caracteriza el lujo y el confort.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Ocean View
City View
Languages Spoken
English, Spanish
Location
Avenida Malecón Entre 1Era Y Calle D, Havana 10400 Cuba
Hotel Grand Aston La Habana
1,357 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Grand Aston La Habana is celebrated for its modern and artistic atmosphere, with guests frequently commending the spacious rooms adorned with modern art and the hotel's remarkable ambiance. The cleanliness level is generally high, yet some have noted housekeeping inconsistencies. While the staff are recognized for their friendliness, there have been mentions of service variability.
Amenities such as the pool add to the appeal, though some maintenance issues have arisen. The hotel's prime location near Malecon Boulevard is a highlight for travelers, despite mixed feelings on value due to additional fees and food quality concerns.
Location
Convenient
Atmosphere
Artistic
Rooms
Modern
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We booked to stay 2 nights and I wish we had stayed longer. This is a beautiful modern hotel. The room was smart with a side view of the Malecon. It was spotless and the air-conditioning worked perfectly. The bed was very comfortable. We were on the 19th floor and heard no noise overnight. Toiletries, robes and slippers were provided Breakfast on both mornings was in the 3rd floor buffet and was plentiful and good quality, the staff were very attentive. We loved the pool area on the 3rd floor, it was so cooling after spending hours exploring the city and amazing to look out on to the Malecon. We had a few minor glitches: it took a few attempts to get pillows sent to the room and we were overcharged for coffee at the pool. After some confusion this was rectified, possibly extra training needed for the young staff.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRANDASTON LaHabana, Dueño at Hotel Grand Aston La Habana
Responded 15 Feb 2023
Hello MushysMum! It is a pleasure for our Grand Aston Havana team to have received you. We appreciate your comments, thank you for recommending our hotel. Do not doubt that we will work every day to improve ourselves even more. Greetings and we hope to see you back soon.
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The hotel location can’t be beat. It is very modern and has beautifully appointed modern rooms. Some have great views of the water. I particularly loved the central courtyard like area with the plants, open spaces, and views of the water. The staff are very helpful and gracious and try their very best, especially the ones who speak English, to make their international guests comfortable and welcome. Training is still a work in progress and housekeeping can be of variable quality. A special shout out to Daeshel who always welcomed us with a smile and helped us problem solve. The hotel was an oasis to return to after a day of exploration.
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Date of stay: December 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Ask for upper level floors with water views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRANDASTON LaHabana, Dueño at Hotel Grand Aston La Habana
Responded 16 Dec 2022
Dear rpillai494! Our Grand Aston La Habana team is very happy to read your comments. We are happy to know that you think the location of the hotel can't be beat, and it is really amazing because we can see the ocean everywhere. There is no doubt that our Terraza Oro is one of the most beautiful areas of our hotel and the staff is very helpful and friendly, always looking to make our guests feel comfortable and welcome. We appreciate each of your comments and recommendations that help us to improve our services. You are always welcome.
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The location is perfect, the hotel is practically brand new which means almost everything works. The pool area is fabulous. And I had a beautiful massage there for one hour. For an additional fee, you can purchase a View room which overlooks the sea and Melacon. The only complication? Is payment. But this is the case in every hotel in Cuba. So the rules were put in place by the government not the Hotel. So here’s a word of advice, open up a line of credit on your room or purchase a Cuban credit card at the kiosk window in the lobby. It will make your life so much easier. And make for a great day! Don’t forget the tips of staff!
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip:Purchase a Cuban credit card in the lobby of the hotel for your stay here. So that you can...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Aston La Habana, Dueño at Hotel Grand Aston La Habana
Responded 12 Feb 2024
We loved your comment about our hotel, knowing that the modernity and our cleanliness, service and quality of the products have been to your liking. We hope to have you back to continue offering you the best services. Best regards, CM Jorge.
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Overall, the hotel is beautiful and overlooks the Malecon. Our breakfast was included with our group, and it was good overall. Great coffee!! The staff is very friendly and accommodating. The rooms are spacious, spotless, and comfortable.
Someone mentioned earlier that it is not for U.S. citizens. We were there on a U.S. educational trip, and we could not pay for a meal or a drink in this hotel. They don't accept U.S. cash (though most places do), and after being told that Cuba does not accept credit cards, the pool area and restaurant accept only credit cards. However, to use a regular Visa or Mastercard, etc., the transaction goes through Spain and then your U.S. bank will get notified of a questionable transaction. We declined that deal because the last thing I needed was for my Visa to be shut down.
The shower was a fiasco. The DUMBEST shower design I've ever seen. The drain isn't much of a drain. It's a metal plate. This is topped off with a shower floor that is flush with the rest of the room, and is not pitched towards the drain at all. With each shower, the water ran out all over the floor in our room!!!! The staff gave us extra towels and mats to seal the bottom of the shower door, with little effect. So all that scummy shower water was covering the floor in our room. If you want to use the hairdryer, you run the risk of electrocution if you're standing in a puddle of water.
My roommate struggled with Internet connection, which kept going in and out, but I've heard from native Cubans that this is Island-wide and not singular to the hotel.
There is a great little restaurant on the same road just a few doors down called 'Casa Mia'. It's pretty inexpensive, has great food, AND they take U.S. dollars!
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRANDASTON LaHabana, Dueño at Hotel Grand Aston La Habana
Responded 3 Mar 2023
Dear annbL8559EE: Thank you very much for sharing your experience with us. We want you to feel comfortable sharing good or bad news, it's your opinion that matters. For our team the main thing is customer satisfaction. We regret your experience and do not doubt that it will be reported to Management and we will work on your solution. We're using your feedback to make some big changes. We hope you give us the opportunity to receive you again and we can reward you with an experience as you deserve. Kind regards!
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This hotel is new enough that it does not appear on the US blacklist, so at the moment, US citizens can stay here even though it is 51% owned by the Cuban government. The other 49% is owned by an Indonesian group which is shown by subtle hints like the names of the meeting rooms. It has many good features, clean and modern nicely sized rooms. The front desk and engineering staff are generally very helpful. There are a number of bad features, some of which come down to bad design. The shower has a flat floor and water tends to run out under the door if you use the handheld nozzle. The shower could also use grab bars for safety. The electrical system is poorly designed also. One master switch controls all of the lights in the room, and the light in the entryway has no separate switch. This means that the master needs to be off to get the room dark so getting up in the middle of the night is in total darkness unless you want to wake up your spouse and turn on the lights. Although it is somewhat understandable, the HVAC has no heating capability, only cooling. We arrived during a winter cold snap and when we got to our room, the AC was blasting and the temp was 60F in the room. Turning the control to 22C has no effect. You need to call the front desk for instructions on turning off the AC since the control panel is obscure. Then we opened the window because it was slightly warmer outside. Luckily they do have blankets. Another room problem is the windows. They are not well sealed and the wind whistles like crazy. One of our party had a corner room with a great view, but she could hardly sleep for the whistling. The breakfast is large, but low quality. Cuba has such a dire food situation that it is a shame that such a large quantity of food is poorly prepared. Chicken and pork are tough and overcooked. There are fresh omelets, but often the ingredient selection is lacking. There is a European-style breakfast section with cheese and cold cuts, and seasonal fruit. The toaster needs two passes to get the toast done. Good luck with finding someone to fill your coffee cup before you finish eating. The same staff will be in the bars in the afternoon, you need almost as much luck to get a drink or the check. There are several small privately owned restaurants within a short walk, where you can get better food and service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Aston La Habana, Dueño at Hotel Grand Aston La Habana
Responded 16 Feb 2024
Dear guest, We greatly appreciate your opinion about our services, you can be sure that your suggestions will be taken into consideration in order to improve our level of guest satisfaction, which is our main mission. However, there are several points mentioned that must be clarified in order to avoid misunderstandings and providing erroneous information. We do not know where you obtained the information that we share the property with the government since our company is only responsible for the operation, management and promotion of the hotel globally. Your theory of how the hotel is structured is very interesting, but wrong. In the room there are two master switches, one is located at the main entrance and the other next to your bed, as is world hotel standard. We regret that you do not share the same opinion as the majority of our clients about our breakfast service and the quality of the food served. We will also share your comments with our staff who offer their best effort every day. Thank you and we hope to have the pleasure of serving you again. Robert Vargas, General Manager
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I really wanted to love this hotel. It is a beautiful new hotel located on the Malecon with gorgeous sunset views. Rooms are spacious with modern art and there is free wifi but you have to log in every time which became frustrating. Breakfast offers a nice selection although some pastries tasted stale. There is a nice pool and gym as well so all the amenities are there but the service is inconsistent and the rooms have issues. The curtain rods do not work so you have to drag them together to block the sunlight, the safes don’t work, blankets are missing, towel sets are incomplete, etc. In addition, because of the US sanctions, purchasing items in the hotel can be challenging as you need to either purchase a Cuban card or a hotel card to do so. Rooms were also very chilly at 17 degrees C (61 F) and I had several tech people come and adjust the thermostats without success. The only thing that worked was to simply turn the air conditioning off.
The bathrooms in the lobby area did not have soap for several days so I had to repeatedly ask for the maid and Guest Services to refill the soap dispensers which was done the last day I was there.
Because I was there with a tour group, we were there twice for a total of 8 nights. With the first room, I noticed that there were brown spots under the mattress and box springs. The shower worked the first night but on the second night, the water flowed into the sink and bathroom areas, making it very slippery and dangerous. The tech guy came quickly and was able to fix the issue and the maids were very diligent in cleaning up the mess.
With the second room, there was also a shower issue but this time I waited an hour before a tech person came to my room, even when I had my tour director call them as well. This tech guy (not the same as the first) removed a big part from the drain and said it was fine. When I turned the shower on, again the same water issue and when I called down to Guest Services, the woman informed me that the tech guy said it could not be fixed, and that several rooms had that issue which is why I said, no one should be placed in those rooms. I said that it was a safety hazard but did not get a response on that and therefore I asked to switch my room because I was there for 5 more nights. She was unsure if there was availability but I insisted and it was found.
The next room did not have a blanket, had a non-functional safe, and an incomplete set of towels. On some days, I thought I smelled smoke in the room and I tried to open the window which I couldn’t do but the next day, I found my window was opened by someone else. Also the bed was not made one day so I had to track down a maid in order to get fresh towels and one of my friends was told that there was a shortage of towels especially hand towels. My maid had to get my towels out of another room.
Please note that the staff was always professional and courteous but I should not have had to contact them so often to fix things, and I hope the hotel will take all necessary steps to improve on this situation because the Grand Aston has a lot of potential. If you decide to stay there, be sure to check the showers before unpacking.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Aston La Habana, Owner at Hotel Grand Aston La Habana
Responded 10 Mar 2024
Dear Drey98, Please receive a cordial greeting from Grand Aston La Habana on behalf of our entire work team. We take this opportunity to offer our apologies for any inconvenience caused according to your comments, which we have shared with the different departments involved in order to make the necessary improvements in our facilities and services. Please keep in mind that your feedback is based on your personal experience, which is an isolated case that we regret with all the issues during you stay with us. Finally, we hope to have a new opportunity to create a different experience on your next trip to Havana. Best regards, Argenis Guzman C Director of rooms division
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I went to this hotel in March 2023 and the food at the included breakfast was very varied and excellent The service was great My visit in November was very different The food at lunch was more that of a 3 star and on 9 days only morning we had eggs For lunch: pork chicken pancake not very appetizing… I had a car so I went to lunch at the National Hotel, the Parque Central Hotel and another restaurant where there were good fried eggs... Coffee also in the cafeteria not very good The shower drain was blocked and after 3 complaints during the first 4 days nothing was fixed They didn't change my room as I had requested. On the 5th day in the morning I went to the office where I had made a complaint and the girl asked me if everything was resolved and I told her no but after 3 complaints I'm not going to complain again Housekeeping would pick up the towels which I placed on the floor to prevent water from flooding the room and place them on the hook to dry…,, The last days I wanted her to come into my room more
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Date of stay: November 2023Trip type: Travelled solo
Room Tip:Hotel Nationale ou Iberostar parque central je vous conseille
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am sharing my experience of staying at the hotel from June 15-20, 2024. Besides minor glitches, i.e., the charges of my credit card taking 10 minutes for 1 transaction and the bar asking me if I wanted to take my drink in a glass out in the street to drink, keep in mind I was a guest of the hotel and only wanted to sit outside of the bar at their table to enjoy my beverage with friends, the stay was good until the check out day.
I was the only guest in my room. After leaving the room number 912, the bellman took my baggage to the lobby, I then went to breakfast in the hotel. I was in the restaurant for 20-30 minutes. When I went to the front desk to check out, I was informed a towel was missing and I had to pay $18 for the hand towel. Keep in mind, the towels were not 5 star towels. Also, they desk had a list of room numbers with the same issue. I said I did not need to take a towel, I travel all over the world extensively and have never been accused of such nonsense. Instead of holding up our bus to take myself and other guests to the airport, I paid it. We were a group of 75 guests of DDT Travel based out of Atlanta, GA, US. When I arrived home and unpacking, I realized I mistakenly left a bikini swimsuit and missing a large watermelon art hand fan. Since housekeeping hurriedly ran to my room, why did they not inform the front desk of my left behind items? They informed of the alleged missing towel! Why were the items not turned in before I left? They knew I was still there! Housekeeping had PLENTY of time to inform the desk.
Even when housekeeping is not allowed in the room, they know rolls of toilet tissue are needed. Towels need to be replaced.
I find the integrity of the staff to be compromised - thievery. Guests allow staff to come into the rooms, even while not in the room, and this is what is occurring? I will give the management an ample opportunity to respond to this review. This situation really upset me. I left a generous tip for housekeeping service and being charged is the thanks I received.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Do not allow staff into your rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Aston La Habana, Dueño at Hotel Grand Aston La Habana
Responded 1 Jul 2024
We are grateful for leaving us your opinion on behalf of our team. Thank you for your review
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It’s a nice and new hotel, but definitely not to 5 star standard. At best is comparable to 4 star in US, Canada, Europe. The reception staff was nice, but it’s true the internet never worked in the room! I stayed here for 5 nights, it never worked in my room! We have to sit in the lobby to get connected… and if you ask them, they will tell you it doesn’t work in the room. That’s the answer.
Breakfast was great on the first day, then downgraded the following days, only all sorts of salami. Lots of bakery choices if you like bread and donuts. I guess because not so many people eat in…
The pool is beautiful. The hotel is by the water, but it’s not beach.
It’s new hotel so still looks nice, but there’s a bit leaking in the toilet already. Other hotel in Cuba will provide bottle water, but this hotel doesn’t, you have to pay $3 for a small bottle. And the staff doesn’t speak English, very challenging to buy the water. But they are nice people, you just need to be patient to explain to them…
The location is just ok. not that convenient, nothing nearby. It costs USD $20 to get to city Center, and $40 to airport one way.
That being said, if the internet works in the room, I will be willing to give 4 star. Otherwise, very frustrating to stay here if you are not patient as me…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRANDASTON LaHabana, Owner at Hotel Grand Aston La Habana
Responded 29 Dec 2022
Hello, dear wzhuihui. Thank you very much for your comments. We appreciate you helping us to improve our services and we are also sorry for all the inconveniences you had during your stay with us. We will certainly work on it and hope you will come back soon. You will always welcome. Have a good day!
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Cute place but...the hallways are hot as F#$%. The room- the AC did not work. Receptionist said look at channel 1 on the TV it explains everything. Couldn't figure it out, went back to the receptionist. She explained you have to put eco mode on, then another mode on, and then select AC. Tried it and nothing. Called the receptionist for maintenance to get a look at it. 3 hours later (1 am) no AC work, no maintenance guy. I went around the hotel looking for the maintenance guy. 2 am I find him. He comes to the room, plays,with a few buttons and says its "ON". I sweated like an animal all night. Now in the dining room they have a lot of unskilled wait staff. Asked for some water and the waitress poured water on my plate (full of food) on the way there and on the way back. She didn't even notice. She asked if I wanted anything else I told her to take away the plate as there was too much water on it. Pool was cool but that was it. I've stayed in $40 hotels that were better
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GRANDASTON LaHabana, Owner at Hotel Grand Aston La Habana
Responded 27 Jul 2023
Dear Compass34423980412 First of all we would like to thank you for having choosen Grand Aston La Habana Hotel. We are very sorry that you had to go through different situations of discomfort during your stay. We take very serously all your commentsand experiences. We are working and striving continiouslly to improve and to deliver the best ever exeperience and service level. We definitely would be thrilled to have you again as a guest and have a new opportunity to amaze you further. .
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Get instructions from the lobby signage and the password from the front desk. The one they gave me had the last letter cut off which took me a bit to figure out. Wifi is pretty slow and spotty. If you have an unlocked phone and can use an esim, you can purchase internet access phone your phone in advance via the Airalo app.
Hola, The hotel has the possibility you pay in cash with the pre-pay card and use it in their installations and also in any store in Cuba. I learned it the last day before leaving. Please contact them in advance.
There are more places to choose from in the Havana area.
PRICE RANGE
₹8,731 - ₹10,997 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaCiudad de la Habana ProvinceHavana
NUMBER OF ROOMS
600
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Are there any historical sites close to Hotel Grand Aston La Habana?
Many travellers enjoy visiting Old Square (Plaza Vieja) (5.0 km), San Francisco de Asis Square (5.1 km), and Palacio De Los Capitanes Generales (4.9 km).
