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Habana Riviera

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Habana Riviera
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618 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Reviewed 4 days ago NEW

At first sight you can see right away that the hotel has lived better days: painting is ruined and it looked old. But then you get to the charming lobby and it feels more encouraging... DON'T BE MISTAKEN: the hotel is old and far from good. Linens and blankets smell like mold, carpets are dirty inside the rooms and on...

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Helpful?
Thank Carol F
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear Carol, Sorry to hear you had such a bad time in our hotel. As you said, it is an aged hotel, we are making a lot of repair works, we apologize for the trouble that might have caused. Hopefully, all the problems you mentioned will be solved soon. Thanks for writing, opinions always help to improve. My best regards,...

Sweden
Reviewed 4 days ago NEW

We did not stay at the hotel and cannot comment on the rooms, but came here regularly for a drink in the bar, and to enjoy the unspoilt 1950's atmosphere. The bar and the Aiglon restaurant, as well as the pool are areas well worth experiencing. At some point the hotel will receive a major overhaul and hopefully it will...

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Helpful?
Thank Arcoman
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear client, It is nice to hear you enjoyed our lobby bar. You are welcomed to come back any time. We are restoring a lot in the hotel, but the style will never change as we are National Monument. We will keep working on our weaknesses. Thanks for your comments. My best regards, Roxana Prieto González Sales Director Hotel Habana...

Reviewed 5 days ago NEWvia mobile

The hotel has seen better days. The room had mold issues on the ceiling. Most of the furniture in the lobby needs reupholstered. The carpet and pillow cases were badly stained. Only one of the three elevators was working at any given time, resulting in waits of 15 to 30 minutes. The staff was fantastic. They were kind, generous and...

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Helpful?
Thank David B
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear David, Thank you for writing, opinions always help us improve. The hotel is going through a restoration process, sorry for the troubles that might have caused you. Next time, we assure you every single detail will be in optimal conditions. I will transmit to the staff your opinion about them. This is always encouraging. My best regards, Roxana Prieto...

Havana
Reviewed 1 week ago NEW

Terrible management. I need to help for translete my request with travel agency but hotel Publics Relationships doesn’t do anything my request. In the loby all furniture very old. Pool area need to restore.

Review collected in partnership with Galahotels.com
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Helpful?
Thank KOCAL
Roxana R, Director de Relaciones Públicas at Habana Riviera, responded to this review

Dear client, We are very concerned about what you wrote. We are not sure if you still are in our hotel, if you are let us know what to do to make it better. If you are not in the hotel, we would like to know when did you stay in the hotel, and who was the person in the...

New York City, New York
Reviewed 2 weeks ago via mobile

Classic Mafia-built hotel(1958) Probably a 2 1/2 star hotel with serious mold and mildew issues. But you have to give credit to any hotel with the coffin shaped swimming pool and The logo of the coaster nostrum on the lower level floor. The staff is friendly not very helpful but friendly.

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Helpful?
Thank steinski1
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear client, Thanks for writing. Our hotel is going through a process of renovation, we are working hard to meet the required standards. Next time, I can assure you, there won’t be any trouble. My Best Regards, Roxana Prieto González Sales Director Hotel Habana Riviera Email: comercial@gcrivie.gca.tur.cu Tlf. (537) 836-4051, ext. 238

Newcastle, Australia
Reviewed 2 weeks ago

We stayed at the Hotel Riviera as part of a small group tour for one night at the beginning and end of our tour of Cuba. It was a last minute change to our itinerary by the tour company. The good - Restaurant, bar and concierge staff were friendly. The room maid who noticed how long we had been waiting...

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Helpful?
Thank Nimontroy
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear client, Thank you for your comments. We apologize for the troubles you encounter in our hotel. Some of the mentioned issues are solved already, like lifts and hot water. We will take your opinions into consideration so we can improve and better please our guests. My best regards, Roxana Prieto González Sales Director Hotel Habana Riviera Email: comercial@gcrivie.gca.tur.cu Tlf....

Southern MA
Reviewed 4 weeks ago

Luckily, I read some of the other reviews and brought ear plugs! It is a little louder than some American hotels, but also not as loud as others. I'm a light sleeper and those ear plugs made for a good night sleep. The pillows were a bit hard, but the beds were new and the room was freshly renovated. They...

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Helpful?
Thank Christine R
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear Christine, Thank you for your comments! We are happy to hear you enjoyed our hotel, specially, our history. I hope we will see you again. My best regards, Roxana Prieto González Sales Director Hotel Habana Riviera Email: comercial@gcrivie.gca.tur.cu Tlf. (537) 836-4051, ext. 238

Reviewed 4 weeks ago

I stayed at Habana Riveria for 5 nights. The front desk staff was very rude and quite selective on who to assist. If you asthma, do not stay at this hotel. It is damp and smells like mold and mildew. The lobby is smoky, I did not enjoy the accommodations.

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Helpful?
Thank Andrea L
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear Andrea, It is a shame to know about the incidents and the general discomfort you had in our hotel through the tripadvisor network, I assure you that we will analyze your comments and take the necessary measures with the aim of guaranteeing a better quality services. My Best Regards, Roxana Prieto González Sales Director Hotel Habana Riviera Email: comercial@gcrivie.gca.tur.cu...

St. Albert, Canada
Reviewed 6 December 2016

Fantastic ocean views, across the street from the Malecon. Only 7 km to old Havana. Love the staff. Rooms are large and clean, shows some wear and tear (hotel built in the 1950's. Interesting history...take the free hotel tour). Renovations were in progress on some of the floors when we were there. Breakfast buffet nice, fresh fruit, juices, breads, cold...

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Helpful?
Thank Janice W
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear Janice, Thanks for choosing our hotel, and thank you for your wonderful comments. We work hard every day in order to improve. Our Hotel has a very interesting history, not very known, that is why we started the hotel tour. It is nice to hear it is being appreciated. We would love to have you back. My best regards,...

Calgary, Canada
Reviewed 21 November 2016 via mobile

Very historic and walking into the lobby takes you back to the 50s. Staff are all great...very helpful. My room was old but super clean and everything worked. There are always an abundance of taxis outside including really old ones if you are looking for those. Also, the hop on hop off bus stops right outside. Pool area is really...

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Helpful?
2Thank Don B
Roxana R, Director Comercial at Habana Riviera, responded to this review

Dear client, Thank you for your comments, we are happy to hear you learned a little bit about our history. We apologize for the inconveniences, we are moving forwards in this aspect. We will check the problems that you mentioned. I’m sure next time you visit, you will be pleased with our services. My best regards, Roxana Prieto González Sales...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Services
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel Habana Riviera, located front to the impetuous Caribbean Sea, with its romantic Malecon and in the heart of Havana City is imposed by the special atmosphere that offers its environment. Its architecture offers an eastern atmosphere of rare exoticism and novelty. The 16-storey Habana Riviera looks like something out of 1950s Las Vegas or Miami, an airbrushed postcard taking one back to a very different time and world. Stylishly modernist, the building's 50s look (and feel) carries past the revolving door entrance over to the grand lobby, whose original structure, furnishings and décor have been very well preserved. The spacious lobby bar is set next to a row of large glass panels that place one almost literally next to the water, and the Mirador de la Habana restaurant has very nice views of the littoral and city. A less publicized detail is the modern artwork that graces the lobby and entrance to the hotel, which includes pieces by renowned Cuban sculptor Florencio Gelabert - a fact that could prove of interest to anyone with an eye for modernist art. Through the years, the Habana Riviera has been able to maintain its refinement. Sculptures by artist Florencio Gelabert and suggestive and valuable wooden works and other artistic jewels reinforce the building's seductive flavour. Prestigious symbol of Havana City, its beauty, its Caribbean captivation, its cozy environment convert it into the most wanted hotel by the visitors: poets, dancers, painters, actors, Premiums Nobel writers, artists of all kind, ambassadors, officials, presidents and famous world figures. ... more   less 

Additional Information about Habana Riviera

Address: Paseo No-1 e/ 1ra and Malecon | Vedado, Havana 10400, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Price Range: ₹ 12,185 - ₹ 20,218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Habana Riviera 4*
Number of rooms: 352
Reservation Options:
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Also Known As:
Habana Riviera Havana
Habana Riviera Hotel Havana
Hotel Style:
#30 Luxury Hotel in Havana
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Questions & Answers

Here's what travellers have asked, with answers from Habana Riviera staff and other travellers.
10 questions
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Questions? Get answers from Habana Riviera staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose one of the top floors for amazing views.”
 of 5 bubbles ChristineR90, 22 Dec 2016 | Read review
“Ask for a higher room with an oceanview”
 of 5 bubbles Oakville89, 6 Sep 2016 | Read review
“Choose rooms from XX11 to XX14 numbers. The Riviera hotel you have full Atlantic Ocean view (The Straits of Florida) fro any room.”
  • Copa Room Cabaret at Habana Riviera Hotel. Cuba.
 of 5 bubbles robertopH147AV, 14 Jul 2016 | Read review
“Best view of sunserts are looking toward the pool. For the Malecon, it is on the Entrance side.”
 of 5 bubbles SunsetCliff40, 20 Jun 2016 | Read review
“Higher the better, traffic on the Malecon is fairly noisy. All rooms face east.”
  • Nice view east from 1206 looking east, although the dirty windows obscure the view a bit.
 of 5 bubbles 640jonc, 23 Mar 2016 | Read review
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