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The Parkway Hotel & Spa

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The Parkway Hotel & Spa
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1,007 Reviews from our TripAdvisor Community

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There are newer reviews for The Parkway Hotel & Spa
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Showing 1,003: English reviews
Caerphilly County, United Kingdom
Reviewed 4 weeks ago

This place is a hidden gem. I had this recommendation from a friend and am so glad I went. I have stayed at the Celtic manor but this place is much better. The food was delicious I had a carvery and have to say was the best carvery I have had the gravy was beyond delicious. This is a small...

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Helpful?
Thank tanian0tt
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear tanian0tt, Thank you very much for posting your review. We are delighted that you found our hotel to be "amazing". I agree wholeheartedly with your comment about the gravy as do many of our guests, it really is delicious! Your kind comments regarding our food and friendly team of staff are very much appreciated and thank you for taking...

Cwmbran, United Kingdom
Reviewed 4 weeks ago

Very nice requested quiet room and got one this is not the first time we have stayed at the parkway and would stay again . Staff very polite . Evening meal good and Breakfast was very good . Have used facility's on many occasions and the are very good .

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Helpful?
Thank almar766
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear Almar766. Thank you very much for taking the time to post your review on Tripadvisor. We are delighted that you enjoyed your stay with us and thank you for choosing our hotel once again. Your kind comments are very much appreciated by our team of staff here at The Parkway and many thanks for sharing them. Best wishes Kerry...

London, United Kingdom
Reviewed 4 weeks ago via mobile

We have eaten here many times but this evenings experience brings it to an end. We ordered 2 chillis and with a price of £10.50 each they are not cheap especially as that is what you get boiled rice topped with chilli, a dollop of soured cream. This food was about as bland as is possible. The rice was clearly...

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Helpful?
2Thank thfccoys
Kerry J, General Manager at The Parkway Hotel & Spa, responded to this review

Dear thfccoys, I am very sorry that you didn't enjoy your bar meal at our hotel last week and I am disappointed that you didn't mention to us when asked if you had enjoyed your chilli. We try hard to ensure all our guests are completely satisfied and had we known you found the chilli not to your liking we...

Cardiff, United Kingdom
Reviewed 4 weeks ago via mobile

Had an amazing spa day with my mother!facilties were brilliant along with staff 🖒excellent food loved we could have lunch in our robes Thanks for excellent massage Jade...feeling relaxed we definitely recommend

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Thank Sammy-Jo R
Reading, United Kingdom
Reviewed 21 March 2017

Found the Parkway after a general search of the area looking for a convenient, well priced hotel to stay in whilst visiting daughter and grand-daughter in Newport. Nice, clean, well decorated hotel. Room was excellent, spa & leisure centre were good and the perfect tonic for a Sunday morning swim & sauna. Staff were welcoming and friendly and the breakfast...

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Thank Duncan M
Reviewed 21 March 2017 via mobile

I booked the spa in the parkway for my wifes birthday as a treat for her as we both have very hetic work lives and thought be nice for her to relax with a full body massage which she enjoyed and we also used the facilities for the day however you would probably only spend a hour or 2 maximum...

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Thank Stuart T
Drayton Parslow, United Kingdom
Reviewed 17 March 2017 via mobile

I was in Cardiff for the Wales-v-Ireland Friday night rugby match. Hotel rooms in Cardiff were at a premium so I decided to stay here, about 20 minutes outside Cardiff. Frankly I wish I hadn't bothered. The staff were rude and looked at me like I'd landed from the Planet Zarg when I arrived in the morning and asked if...

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Helpful?
2Thank Matthew W
Kerry J, Manager at The Parkway Hotel & Spa, responded to this review

Dear Matthew W, I am sorry to learn that you did not enjoy your stay here with us at the Parkway Hotel. Your comments with regards to our reception team do surprise me as we regularly have requests to store luggage prior to the check in times of our rooms and this is something that we are always more than...

Reviewed 16 March 2017 via mobile

My experience was somewhat better than other posts about our school reunion. I organised the venue and couldn't have been happier with the responsiveness and support given by the hotel including a gift for our charity raffle. The bar staff and housekeeping staff get a special mention. Room was fab. Very tolerant. I agree about the food and am not...

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Helpful?
Thank Cathy P
Kerry J, Manager at The Parkway Hotel & Spa, responded to this review

Dear Cathy P, Thank you for choosing the Parkway Hotel as the venue for your reunion. I am so pleased to learn that you were happy with the organisation and support throughout. I have passed your kind comments with regards our team on to the relevant team members and this has been gratefully received. We would be more than happy...

Southern Wales, United Kingdom
Reviewed 15 March 2017

I also attended the recent school reunion. Checked in early by attentive receptionist. Room OK at first glance, decor a little dated but I was expecting that... Sadly the bath and shower curtain had not been cleaned to an acceptable standard as they had pubic hairs over them. Unacceptable in a budget hotel but wholly unforgivable in an established four...

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1Thank 1963MJ
Reviewed 14 March 2017 via mobile

A few disappointments given the hotel has four stars: 1/ Our room did not have working heating. The first night we were given a fan heater, and promised by the very nice duty manager it would be sorted the next day. It was not, as we discovered when we returned to our cold room at 10:30pm. We were moved to...

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3Thank Loobs L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities

Additional Information about The Parkway Hotel & Spa

Address: Cwmbran Drive | Newport, South Wales, Cwmbran NP44 3UW, Wales (Formerly Best Western)
Region: United Kingdom > Wales > Southern Wales > Torfaen > Cwmbran
Price Range: ₹ 6,371 - ₹ 12,410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Parkway Hotel & Spa 4*
Number of rooms: 80
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Also Known As:
Best Western Newport
Newport Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Parkway Hotel & Spa staff and other travellers.
7 questions
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Cheltenham, United Kingdom
2 months ago
Cheltenham, United Kingdom
4 months ago

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Questions? Get answers from The Parkway Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very Pleasant stay”
989bobk, 30 Mar 2017 | Read review
“I can recommend the Brecon suite - very good.”
gaj254, 30 Mar 2017 | Read review
“Lovely hotel and definately worth a viist”
LisaP107, 28 Mar 2017 | Read review
“Try to stay at the back of the hotel, rooms at the front are by the car park”
PamPar6, 27 Mar 2017 | Read review
“My wife and requested a quiet room and were given a very nice room .as previous strays”
almar766, 25 Mar 2017 | Read review
5 of 5