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My wife and I stayed in the 2 Bedroom Beachside Unit. Although it’s not on the beach, the location is quiet. It is also self contained, so if you want to cook for yourself and eat in it’s the perfect accommodation. We found the Restaurant...More
2 Thank waynegoldcoast
Management response:Responded 9 February 2018
Thank you for your review.
I am delighted to hear you had a lovely stay, and would happily recommend the resort to others.
Our satellite TV includes news channels from BBC, CNN, ABC, and TVNZ as well as local Cook Islands TV News....More
Prior to Christmas I booked the Rarotonga in May. I used Booking.com. As soon as I had made the booking, The Rarotonga charged my credit card the full amount of the 4 day stay.
Unfortunately I needed to cancel the booking 5 weeks ago.
3 Thank _cmhoggnz
Management response:Responded 8 February 2018
Kia Orana Christine,
I apologise for the inconvenience caused by the fact a staff member overlooked your request. If you had sent an e-mail to me directly it could have been dealt with promptly.
I apologise again for the inconvenience caused.
Our first issue arose in check-in. We arrived quite early (around 8.30 am), so was not expecting our room to be ready (as we knew that check-in was 2pm). We were however shocked to find that our room was not available at all - even...More
4 Thank Mel J
Management response:Responded 5 weeks ago
Kia Orana Melissa,
Thank you for your feedback.
I am pleased to hear that you found the resort location to be beautiful and the marine sanctuary amazing.
I trust your family took advantage of the complimentary kayaks, stand-up paddles-boards and snorkeling equipment and explored the...More
We went for a holiday and daughters wedding. Couldn’t fault the hotel, not five star but culturally island style. Off season meant it wasn’t crowded so staff were super attentive. A bit challenged when we requested anything different but we cruised through. Don’t know what...More
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Management response:Responded 2 February 2018
Kia Orana Glenn,
Thank you for your review.
I am delighted to hear you had an enjoyable stay for your daughter’s wedding, and you found our staff to be super attentive.
We hope to welcome you back in the future.
Haimona Browne, Resort...More
we visited for breakfast and was lovely, they have a beautiful view. there are two areas of accommodation, being one with children, and one adults only section. Staff were very friendly, and some friends stayed here and loved it.More
Management response:Responded 1 February 2018
Kia Orana Elisabetta,
I am delighted to hear you enjoyed your breakfast at the resort in our absolute beachfront dining area, with stunning views out over the Aroa Lagoon Marine Reserve.
We hope you will consider staying with us if you come back to Rarotonga...More
Rarotonga is well known for this, along with its relaxed and friendly culture....YES you can go to other resorts and use their services if you're not a staying guest. In saying this there may be some exceptions regarding use... More
Rarotonga is well known for this, along with its relaxed and friendly culture....YES you can go to other resorts and use their services if you're not a staying guest. In saying this there may be some exceptions regarding use when it comes to the more exclusive resorts
Hi...Rarotonga is very small so we only hired a car for one day and the rest of the 10 days just used local transport but of course it's handy to have one. We took a taxi to the Rarotongan on arrival and didn't prebook. We... More
Hi...Rarotonga is very small so we only hired a car for one day and the rest of the 10 days just used local transport but of course it's handy to have one. We took a taxi to the Rarotongan on arrival and didn't prebook. We received excellent customer service at the Rarotongan. People were awesome. Just need to adjust expectations as they are on island time.