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The Coach and Horses

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#1 of 2 Hotels in Kew
Certificate of Excellence
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470 Reviews from our TripAdvisor Community

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Showing 462: English reviews
Halifax, England, United Kingdom
Reviewed 9 February 2016

Be in no doubt, the Coach & Horses is a lovely hotel. The decor and furnishings are top notch and absolutely no qualms about the cleanliness. Really good location (particularly if you want to visit Kew Gardens or Richmond Park), easy to find, convenient for the motorway, no issues from a location point of view and great to have a...

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Helpful?
1Thank Julia H
Nick B, Manager at The Coach and Horses, responded to this review

Dear Julia H Thank you for taking the time to write this review and your high score. I am sorry that you weren't offered an alternative to Butter with the breakfast menu and have passed this onto the Restaurant manager as we strive to cater for all palettes We are a keen supporter of Rugby and do so through our...

England
Reviewed 8 February 2016

We stay in the large Premier room with doors that opened out onto a patio and garden. What can I say Hamper, mini fridge and the best shower ever with a rubber duck in the corner. The bed was so big I had to text my wife to talk to her. Massive telly on the wall with sky tv. Great...

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Helpful?
Thank Hubbysi
Nick B, Manager at The Coach and Horses, responded to this review

Dear Hubbysi Thank you for your amazing comments about room one!! I am so glad you enjoyed your stay here and we really look forward to you returning! Kind regards Kerry

Bristol, United Kingdom
Reviewed 7 February 2016

We were guests at a 70th birthday party at this pub/hotel recently . The check -in at reception was very friendly and efficient , and our room on the ground floor was superb in every respect . Our 3 course meal , pre selected from a very varied and interesting menu , was excellent , and breakfast the following morning...

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Helpful?
Thank gaa222
Nick B, Manager at The Coach and Horses, responded to this review

Dear gaa222 Thank you for sharing your experience here at the Coach and Horses. As a footnote if we do have events downstairs we generally put the party guests in the lower rooms and move the other guests to the higher floors in order to give a little more peace when possible. We hope you will stay with us again...

Manchester, United Kingdom
Reviewed 2 February 2016

This pub with rooms was a birthday surprise for my husband..chosen by our daughters. Lovely location in the middle of Kew Green, famous botanical gardens just a stones throw away.Staff all extremely friendly and helpful. Our room was modern, furnishings/facilities top notch incorporating Kew Garden designs. Food was good but bar prices rather steep albeit very good selection.

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Helpful?
Thank Sue F
Nick B, Manager at The Coach and Horses, responded to this review

Dear Sue F I am glad we met with your expectations and that it was a nice birthday surprise for your husband. Being so close to The Botanical Gardens in Kew and 25 minutes by train into town we think we are a good base for anyone wishing to explore London and the sounding areas that values a bit more...

Marina del Rey, California
Reviewed 27 January 2016

Adorable, extremely well appointed, cozy, excellent food, and service with a smile. While working at Kew Gardens I was put up here, and could not have been happier. The decor speaks of a cozy living room and English B&B while the rooms are lovely. The food is so good I had the same thing twice (black bream fish w ratatouille)...

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Helpful?
Thank HMason22
Nick B, Manager at The Coach and Horses, responded to this review

Dear HMason22 Thank you for the 5* rating and fabulous comments regarding your stay here. Being a stones throw from Kew Gardens we welcome all their guests throw our doors and hope they have an equally positive experience. Kind regards Kerry

Reviewed 27 January 2016

I booked this hotel for my elderly parents who were visiting kew for the weekend. The staff were very friendly and very helpful. The hotel has better facilities and more atmosphere than some of the larger chain hotels in the area and is worth the modest extra cost over and above these alternatives in my opinion. The restaurant is reasonably...

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Helpful?
Thank Steven F
Nick B, Manager at The Coach and Horses, responded to this review

Dear Steven F Thank you so much for taking the time to write this review and scoring us so highly I am glad your parents enjoyed there stay here with us and look forward to you all visiting us again in the future Kind regards Kerry

Chepstow
Reviewed 25 January 2016

Have visited here before and found the accommodation, spacious, and in good decorative order. The breakfast's are excellent and they offer a wide choice of hot or cold dishes.With free parking its an ideal base for visiting local attractions or for travel into the City, a 10 min walk to Kew Gardens District Line station, and 1 min to bus...

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Helpful?
Thank 347roger1945
Nick B, Manager at The Coach and Horses, responded to this review

Dear 347roger1945 Thank you for your review and I am extremely sorry that the housekeeping wasn't up to par on making sure general items such as towels weren't put into your room. I can assure you this will be looked into and remedied for all future guests. We are currently experiencing issues with the dressing gowns being returned from the...

Petersfield, United Kingdom
Reviewed 18 January 2016

Once again I am reviewing a place that I would have rated 5 but for a few niggles. Lovely room - bed you don't want to get out of, coffee machine and TV with Sky Plus - enough to make you want to stay in all day! We enjoyed great food both at breakfast and in the restaurant for dinner...

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Helpful?
Thank Helen M
Nick B, Manager at The Coach and Horses, responded to this review

Dear Helen M Thank you for writing such an in-depth review of the Coach and Horses Kew. I am extremely sorry that the niggles you mentioned weren't done as part of our normal service. We value reviews like this so we can build on and make sure all guests have an amazing experience. The website is correct in that we...

Saltash
Reviewed 18 January 2016

Booked this hotel as we were going to the Hammersmith Apollo, which is about 15 minutes away by taxi. We were very impressed! Booked a superior double and were given Room 24 which is at the front, overlooking Kew Green. The décor is superb and the room and en suite were spotlessly clean. There was Sky TV, a pod coffee...

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Helpful?
Thank Allison V
Nick B, Manager at The Coach and Horses, responded to this review

Dear Allison V Thank you for taking the time to write such an in depth and helpful review on the Coach and Horses Kew. This is always useful not just for our future guests but for us to build on ensuring all our guests have an amazing experience whilst staying with us Kind regards Kerry

London, United Kingdom
Reviewed 13 January 2016

I booked this for a company meeting nearby in Richmond. The check in was nice and friendly. I had pulled my car in front of the gates to the car park as it was locked, the reception lady pressed the buzzer and it was easy to park down the ramp in the car park. access is available from the car...

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Helpful?
Thank John D
Nick B, Manager at The Coach and Horses, responded to this review

Dear John D Thank you for taking the time to write this review and score us so highly. We are glad your stay lived up to your expectations and we look forward to hopefully seeing you in the future. Kind regards Kerry

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
Official Description (provided by the hotel)
Just like the coaching inns of old, we provide a relaxed home-from-home for locals and visitors alike - and if you're staying with us, you can be assured of all the comforts and luxuries you'd expect from the best modern accommodation. ... more   less 

Additional Information about The Coach and Horses

Address: 8 Kew Green, Kew, Richmond TW9 3BH, England
Region: United Kingdom > England > Greater London > Richmond > Kew
Price Range: ₹ 10,281 - ₹ 13,753 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Coach and Horses 3.5*
Number of rooms: 31
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Also Known As:
The Coach And Horses Hotel Richmond-Upon-Thames
Coach And Horses Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Coach and Horses staff and other travellers.
3 questions
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Columbus, Ohio
2 months ago
Newcastle upon Tyne, United Kingdom
1 month ago

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Questions? Get answers from The Coach and Horses staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a Superior Double Room for that added space and extras.”
 of 5 bubbles Popsider55, 2 Jan 2017 | Read review
“I think there are rooms with a nice view of Kew but ours looked out onto the carpark”
 of 5 bubbles Vivienedixon, 2 Jan 2017 | Read review
“Rooms overlooking the garden, are the only one's we have stayed in. All good.”
 of 5 bubbles marywasher, 1 Jan 2017 | Read review
“Quiet rooms at the back.”
 of 5 bubbles Bright Fame, 18 Dec 2016 | Read review
“Room 1 - the room with the French Door - excellent for those with mobility issues or those that want a little extra space”
 of 5 bubbles JulieD45, 11 Dec 2016 | Read review
5 of 5
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