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Casa Rural Spa Ars Vivendi

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Casa Rural Spa Ars Vivendi
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15 Reviews from our TripAdvisor Community

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Showing 1: English review
Province of Malaga, Spain
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 May 2016

I booked a room for myself and my Son age 11 and paid a deposit into the requested bank account , then received an email of confirmation , so far so good.
We travelled 6 hours by car Arriving at the spa hotel at 11.00pm, this is when it all went bad.
When asking for the keys to our room, the response was that I had to prove my booking , So I showed the email confirmation that they had sent me 12 weeks earlier.
They told me there was no more rooms and all they could do was put two beds in the canteen and we could sleep there, obviously this wasn't a good idea. When I complained the Owner got very aggressive and through our deposit at us and told us to leave ,
My Son aged 11 was very distressed as he was tired and needed to sleep.
I use many Hotels and this by far was the worst experience I have ever encountered.
If you are travelling with Children and you don't want disappointment then please for your own safety avoid this hotel Spa.
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1 Thank Louise E

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Amenities

Additional Information about Casa Rural Spa Ars Vivendi

Address: Carretera Montesclaros s/n, 45621 Segurilla, Spain
Region: Spain > Castile-La Mancha > Province of Toledo > Segurilla
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Avoid, very unprofessional”
 of 5 bubbles 888louisee, 30 May 2016 | Read review
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