I spent a few days here with my kids and family in February 2022 and enjoyed the stay. A few issues with the heating in our suite -- too hot and also with the breakfast -- too cold... but overall a very good stay and we would go there again.
We did not stay at the hotel but took advantage of the spa to relax after a day of skiing. The atmosphere is relaxing, they provide you with towels and robes, dried fruits and fresh green apples as free snacks and some fruit infusion as hydration beverages. Two were our favourite feature: the pool under the glass pyramid with its different sprays providing good massage and the outdoor heated pool that you can access from the inside whirlpool thru a glass sliding door!! Cool! What was not really cool, the day we went, was that there were too many kids jumping into the pools and no parent od personnel was controlling them. Nice sauna and Turkish bath as well.
The hotel is comfortable and has an excellent service. The rooms are very spacious and clean. The slopes are very near and our kids loved them. The breakfast is good. I would recomend it! For a family plan is perfect! They have their own skii rental and a shuttle that takes you to the slopes in case you don’t want to walk. They also have a discount rate with the skii school.
This is a functional hotel, the management run it their way, but there is no guest experience what so ever, service is very poor, the reception staff are badly trained. The beds are uncomfortable so we have all slept poor, awful mattress and pillows. Be prepared to come back to your room in the evening to discover no toilet paper and tissues, we had to call reception to ask for more. There is no complimentary water in the room, you have to pay. There are no tea and coffee making facilities either which was a real shame. We were on half board (dinner), on the 3rd night we discover the poor quality salad and dessert station we have been having which we assumed would be included in the half board meal supplement, you have to pay extra, it's not included. We were here for New Years Eve, 6 course meal starting at 9pm, the food was poor quality overall and took forever to be served, and the last order was being served just after midnight! Cheap sparkling wine was the only drink we were given to toast the new year, despite paying an additional supplement for this evening. Not enough staff and they don't look happy. Internet is very poor quality, so expect to be without wi-fi often. Their response is we are in the mountains so we have bad internet, say no more. The gym is around 20 - 25 degrees heat, you will be hot just entering, no AC. In fact the hotel is just hot generally. The food is below average. They charge 20 euros each to use the pools, sauna and steam surrounded by children. Even if you book a 90 euro spa treament, you still have to pay to use the sauna before. Great location, but choose another hotel to stay.…
Beautiful location but poor hotel and terrible service. I’m very well travelled and I would never recommend this hotel to anyone now. Firstly the staff are not well trained, no personal service and attention to detail. Very bad internet and they don’t care, in fact any feedback they don’t want to know. Gym is basic but very hot with no air conditioning. Booked a ski lesson for the morning and despite turning up in reception an hour early to get ready, I was late because they don’t give you any directions or informattion pack on where to go, just terrible, we walked everywhere and kept asking. If you want to use the sauna, steam and small pool it costs 20 euros each for basics facilities with children running around - my gym at home is better! Breakfast buffet is just the worse!! Cheap horrible quality food and lack of choice - Avoid! Dinner is 3 star - I’d recommend eating out. The staff are too laid back and some come across lazy. Rooms basic, such a shame to have to write all this but it’s the truth. However, location is stunning but for the cost, I would look elsewhere.…
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