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Portofino Island Resort

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1,124 Reviews from our TripAdvisor Community

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There are newer reviews for Portofino Island Resort
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Showing 1,121: English reviews
Jackson, Mississippi
Reviewed 1 week ago

From the moment we made a reservation to this resort through their onsite property management to the check in process to the service, everything was done on such a professional level. Every staff member from the housekeeper to the maintenance crew to the trolley driver was super friendly, happy and extremely helpful. Our children had the best time with Captain...

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Thank LuluIntan
Amherst
Reviewed 1 week ago

We loved Portofino. Everything was beautiful and the staff were very helpful. Lots to do for every age. The condo was spotless and we loved the on site restaurants. The location was convenient to shopping and restaurants. We will definitely return!

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Thank N8898LWkellyd
Hahnville
Reviewed 1 week ago

Thank you Portino for a memorable family vacation! The condos are gorgeous! My family and I were beyond amazed at such excellent customer service from your staff! Everyone, I mean everyone was so nice and friendly! The kids enjoyed all the fun Easter activities on the beach! They can't stop talking about the waterpark! Can't wait to come back!

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Thank latashiai
Cantonment
Reviewed 1 week ago

Perfect vacation spot, I would recommend this vacation spot to anyone. Donesha Banks deserves a raise, every time I emailed her about something her response time was wonderful. The customer service skills where above average two

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Thank U2990SRvincentp
Atlanta, Georgia
Reviewed 1 week ago

Quick weekend getaway at lovely resort. My family loved the views from our bedrooms and the spaciousness of the balcony. There is plenty to do at this resort and we loved that it was away from majority of beach crowd

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Thank 27kiab
Baton Rouge
Reviewed 1 week ago

Good value, excellent location, good customer service, lots of activities for families to engage in, beautiful beach, the rooms need to be upgraded, need more servers around the pool deck, overall a great place to get away to

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Thank AKA_PearlLady
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to stay with us recently! We are thrilled that you had such a great time, appreciate your feedback and have already started to address your concerns. We look forward to your next Portofino getaway!

Charleston, South Carolina
Reviewed 1 week ago

Our family enjoyed the convenience of having all our family in the SAME Tower at Portofino Island Resort thanks to the manager Mr TC Crow!! Our condo 1702 with a fabulous water view was spectacular. The resort offers fun things to do for all ages since our family was ages 1-94. Our condo was perfectly appointed with handsome interiors and...

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Thank charlene S
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing Portofino for your recent family getaway! We are thrilled that you all had such a great experience! TC is a great addition to our team and we are so glad he was able to accommodate your requests. Thank you for your recommendation and we look forward to seeing you all again soon!

New Orleans
Reviewed 1 week ago

PERFECT! Want to live there! Visited realtor while there? Want to come again with different scenarios in play. Considering a 3 BR purchase. Want to come for a weekend with just my husband, a few days with inly our family.

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Thank Z9122BFmichelem
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guest recently! We are so glad to hear that you had such a great time it made you consider becoming an owner and look forward to the day you move in!

Baton Rouge
Reviewed 1 week ago

We enjoyed our first stay at portofino. We were in tower 2-1003 and found it to be close to everything. We had some minor things wrong with our room (broken window shade and television remotes missing) we called three times and nobody ever came or returned our calls. Unacceptable for the amount of money we pay to stay here. This...

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Thank Roadieeee
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to stay with us recently. We are so grateful for guest feedback as we understand it is vital to our growth. I appreciate your candor and sincerely apologize for the challenges we faced during your visit. We are glad you had an overall great experience and assure you all of your concerns are being addressed. We...

Henrico
Reviewed 1 week ago

Wonderful time. Resort was beautiful. Rooms were clean and beautiful. Some of the staff members were not the friendliest. Kids enjoyed riding around in the scooters and playing at the water park. Gulf side beach might be one of the nicest I've seen.

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Thank 692arthurk
PortofinoIsland, Guest Relations Manager at Portofino Island Resort, responded to this review

Thank you for choosing to be our guest recently. I sincerely apologize for your experience with the few staff members and assure you we are always working towards maintaining a positive culture. We are so glad your family enjoyed the always fun Scoot Coupes and look forward to seeing you all again very soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
  • Room Service
  • Conference Facilities

Additional Information about Portofino Island Resort

Address: 10 Portofino Dr, Pensacola Beach, FL 32561-2465
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Price Range: ₹ 23,006 - ₹ 67,534 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portofino Island Resort 4*
Number of rooms: 378
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Also Known As:
Portofino Island Hotel
Portofino Island Pensacola
Portofino Pensacola Fl
Portofino Island Resort Spa
Portofino Is Resort
Pensacola Portofino Condo
Beach Pensacola Portofino
Portofino Island Resort Pensacola Beach, Florida
Hotel Style:
#5 On the Beach Hotel in Pensacola Beach
#6 Business Hotel in Pensacola Beach
#7 Family Hotel in Pensacola Beach
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Questions & Answers

Here's what travellers have asked, with answers from Portofino Island Resort staff and other travellers.
19 questions
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6 months ago
Johnson City, Tennessee
9 months ago

See all questions (19)

Questions? Get answers from Portofino Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower 5 is the quietest tower. Still up front and close to beach. Dual views of ocean and sound was very nice.”
klmtennis, 26 Apr 2017 | Read review
“Gulf view rooms have the best view”
LuluIntan, 19 Apr 2017 | Read review
“Bring your beach towels - they don't supply them for guests!”
compasslady, 20 Mar 2017 | Read review
“Need your own beach towels for pool”
my4b0ys, 29 Jan 2017 | Read review
“Choose a room on a higher floor for a beautiful view”
nikkio304, 4 Jan 2017 | Read review
5 of 5