We enjoyed our stay at the hotel and had a wonderful experience thanks to the special efforts of the staff. It was my girlfriend's birthday, and they sent over a small but thoughtful gift - a cake to our room which was a pleasant surprise. Overall: The staff were very professional and had strong attention to detail (ie. remembering guest names/faces). Finally, I visited the Horizon Lounge to ask for recommendations and one of the staff members, Samson (I believe), provided some very helpful suggestions for restaurants around the area (Da An) in addition to things to do in the evening. I'm looking forward to returning and I'm grateful to the staff members who aided me during my stay.
Great service, and nice staffs, but check-in process could make it better and easier. I will definitely visit again, the excellent view, You can enjoy Taipei 101 at night or day time, worth it. Breakfast was absolutely recommend!
room is clean! it’s very kind prepared special gifts for my parents’ anniversary ! views are awesome, seeing whole taipei city and taipei 101 . restaurant also great,service nice! we had paiking duck for free . it’s very delicious! 100% will visit again!
We had a pleasant stay last weekend. All staffs were very kind and helpful. Also thanks to the nice weather, our kids enjoyed playing in the pool. One notice is that the hotel doesn’t allow the kids swimming by themselves. At least one parent needs to stay very close to the kids. I can understand this rule is for safety. Anyway, we would love to stay here again. 為什麼打英文不行？還要打中文才算五十字？這是什麼設計？為什麼打英文不行？還要打中文才算五十字？這是什麼設計？
Horizon Club service staff is more than amazing! Professional service during busy hours is highly appreciated! Special thanks to Rita, Maggie, Beatrice and Morgan, we enjoy our visit thanks to your service! You all made my day!
I had an exceptional experience staying at Shangri -la Far Eastern Taipei. I also want to commend all the staff for being so accommodating from the Front Desk Customer Service Mr. Kent Chaw, the staff who helped me inflate the balloon and help me in decorations Ms. Wan Chou and Mr. Django Chung, up to the people who never get tired in answering my questions in email . Thank you for all the support and concern you have shown me in making my husbands surprise celebration a memorable one! It will be forever in our heart. You made us feel recognized and valued. I will surely go back to your Hotel very soon! Thank you very much!
Best hotel in Taipei with good service and delicious cuisines! I had a lot of with 2 days one night staycation combo, the best part is breakfast and the longs is also beautiful , everything is wonderful can make you feel impressed
Great service, Anita at Club Lounge and Chris at concierge always made me feel like going home. Although the hotel is old but well maintained and spotless. I enjoyed the afternoon suntanning at the roof top pool. Nice city getaway!! Would highly recommend this paradise when you can’t travel out the country…..
As usual, from start to finish, everything was perfect and personal. I would like to list each and every member of staff that helped make this such a nice stay. Starting with Jeffrey the head concierge, a real gem that has no duplicate. Paris Kao, Anita Lin, Maggie Chen for setting a great example for their newer colleagues to follow, Samson Chen and Steven Yang, for being so cool whilst still professional, Ivy Chou, Beatrice Chang-Chion for being so thoughtful and paying attention to detail and last but by no means least, Morgan Lung, for being a dab hand with the hotel's systems and processing things at lightening speed! and then she also has lots of smart ideas in the spur of the moment... one to watch! I could go on, Max Mousseaux during night duty, always a pro, Willy and all the other front dest staff, Roger, Frank, Christopher and all the guys and ladies in the background, like Pearl in the Kitchen, the executive chef and the sous-chef, the cleaners, the excellent Wi-FI that we have come to take for granted - we appreciate the orchestra that goes on in the background to make every single visit so smooth and special. All of it works even better when there is a master conductor running the orchestra - great people and great teams can only be bettered with one thing, great leadership! Thank you Randy. Your style, wisdom and ability to manage the living daylights out of any situation and relentless diligence really shows. Most of all, you lead by example - that, I respect very much.…
With the pandemic, Shangri-La Taipei has become my weekend get away place. In addition to my compliments last year, I’d like to add special compliments to Beatrice at the Horizon Lounge. Always greet customer with lovely smile that you can see from her eyes. Detailed oriented, warm, and thoughtfulness with great memory on my various preferences. There is no other place like this home away from home!! Thanks to all Angels at the Horizon Lounge in Shangri-La Taipei! (Anita, Maggie, Morgan, Stacy, Paris, Ivy)