Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located directly next to the white sands of Kamala Bay, Novotel Phuket Kamala Beach offers a little slice of paradise for visitors of Phuket. With its unique and quiet beachfront location, along with its close proximity to the hustle and bustle of Patong just 15 minutes away, this modern hotel provides the best of both worlds. Featuring 166 guest rooms, suites and villas, every space has been designed to present guests with modern and efficient room functionalities, while maintaining the full sense of relaxation and comfort for which the Novotel brand is globally renowned. When it comes to dining, the resort has something for every occasion, including an all-day dining restaurant that combines international and modern Thai cuisine, a unique rooftop bar with stunning views of the Andaman sea, a sports bar with big screen TVs and a pool table, as well as a swim-up pool bar. Also available is a gym, spa, kids club, conference rooms and complimentary shuttle service to Patong.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled on a serene beachfront, Novotel Phuket Kamala Beach is lauded for its peaceful atmosphere and modern comforts, with many guests enjoying the spacious rooms and picturesque setting. While the hotel's amenities, such as the beautiful beach and various dining options, are generally well-received, concerns have been raised about aging facilities and high food and beverage prices.
Service at the hotel is often commended for being friendly, although reports of understaffing suggest room for improvement. The hotel's cleanliness is a standout feature, with most areas kept immaculate.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Very comfortable stay with Novotel Phuket Kamala. Nice room, Nice Pool, Nice Breakfast, Nice Location on the bech kamala, Nice staff of heartist name Fiona at front Desk she very warm welcome me upon check-in and take good care of period stay. Thank you very much for room upgrade to hight level. I holp to come back stay this hotel again
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Date of stay: August 2024
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pataraseth Pokinbenjarasamee, General Manager at Novotel Phuket Kamala Beach
Responded 27 Aug 2024
Dear Dhonyanon, Thank you for taking the time to share your wonderful experience at Novotel Phuket Kamala Beach. We are thrilled to hear that you had a comfortable stay and enjoyed our facilities. We are especially grateful for your kind words about Fiona at the front desk. we will be sure to pass on your compliments to her. We are also delighted that you appreciated the room upgrade and made the most of your time with us. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager
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Very cool staff, delicious food, timely cleaning, well-groomed area 👍 The location is top, not noisy at the very beginning of the beach! There is a large parking lot, if you rent a car or a bike, there will be no problems where you park, the concierge service is excellent! I definitely recommend this hotel for a family holiday!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excellent staff. And the room is very nice Excellent location for relaxing among the staff, especially differ Neo and. Cathy Faithful cleaning and Main daily water in a glass bottle, which is rare even in five-star hotels usually serve plastic. Ee Bottles
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Novotel fell short of the expectations of the global network. An ordinary hotel, as written earlier and indeed very unfresh room stock. Renovation of the rooms really wouldn't have hurt a long time ago.
The hotel location for those who do not plan to rent a bike or car is not the most convenient. To the nearest water stand or whatever walks decently. For 15-20 minutes along the sea, if you follow the main road, the distance is three.
There's a Delmar cafe-restaurant nearby, the nearest place to hang out and eat.
The beach is the first line, but the river flows into the sea, the smell is not the best, you have to go a little left towards the hotel intercontinental and the situation is better.
Breakfast isn't super, but tolerable, you can't stay hungry.
There's no territory as such, all around a little pool that has kids and adults in it. Bar cocktails are delicious )
Footwash on the way out of the sea and really black hose ))) as written below.
In the room in the shower you should nail some really shelf, shampoos, razor and everything else had to be put on the floor((
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Date of stay: May 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I could have rated this resort 2 notches higher but the stench from the creek right beside the hotel can’t be overlooked. The stench also attracted flies which managed to enter the restaurant.
Food: 1. Breakfast buffet was decent and served fresh fruits and specialty milk teas. 2. Ala carte lunch & dinner menu was great and served a good variety of Thai dishes. 3. Friday seafood buffet was delectable and served fresh oysters, rock lobsters, sashimi, squid, etc…
Pool Villa: 1. Our private pool villa was heated and was far away from stench of the creek. 2. Rooms were nice & tidy but could use a little updating.
Beach: 1. The beachfront could use some early morning rakes to remove debris from incoming waves.
Service: 1. Receptionists were welcoming and made sure our check-in & check-out experiences were seamless. 2. Restaurant was properly manned by courteous and attentive servers.
We might consider coming back to this place only if the stench from the creek is addressed.
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Date of stay: May 2024Trip type: Travelled as a couple
Room Tip:Stay in a villa at the opposite end of the resort far away from the creek.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pataraseth Pokinbenjarasamee, General Manager at Novotel Phuket Kamala Beach
Responded 7 May 2024
Dear Opt1mus, Thank you for taking the time to share your recent experience at our resort. Firstly, I apologize profusely for the unpleasant experience you had due to the unpleasant smell from the adjacent creek. We are aware of the issue and are actively working to address it. We have already taken measures to increase the frequency of cleaning in the area including the beach and are exploring long-term solutions to eliminate the odor. Apart from that, we are glad to read you have enjoyed various aspects of our resort, including our Villa, F&B, and the friendly service of our members. Again, we sincerely apologize for any inconvenience caused and thank you for bringing these issues to our attention. We assure you that we are committed to improving our services and facilities to ensure a pleasant stay for all our guests. We highly anticipate having another chance to serve you better in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager
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Staying here currently. Good location ( quiet end of Kamala ) and can visit nice restaurants and bars next door. The place itself - disappointing . Very tired, rundown. Unsafe old broken wood stairs everywhere around pool.. We had 3 rooms and all equally rundown, broken fittings and fixtures. Small pool too crowded so I avoided as personally I hate that but doesn’t worry others clearly, but at least have the lovely beach. No sun chairs for guests on beach which was odd. Smelly little river that runs along side exit to beach- can step over easily though. Staff all very nice but reception feels too large and not welcoming, dirt and leaves blowing around and again couches are worn and felt unloved. Bad first impression. Gym- very annoying that it’s used as a thoroughfare for staff and guests walking through from building to outside. Never seen a resort do this !! Very bad .. cannot exercise in peace or privacy .. many guests rude and leave doors open as they enter and exit .. this should NOT be a thoroughfare for passers by to stare at those exercising !! Roof top bar lovely vibe and view with a fun billiard table which my boys enjoyed. Good buffet brekky but chairs worn and stained… just feels odd. Feels like Novotel ‘ripping you off’ in that sense. We’ve stayed at many resorts in Asia over the years and yes this had pretty gardens and views but the complex itself has not weathered well and seems to be not much maintenance. Other than that greedy guests that are lazy and leave pool towels on chairs to mind all day or can’t be bothered returning them to dirty basket .. pool attendants just leave so all looks a bit of a shambles by 2 pm ! So a lot of here is personal preference. and what your willing to accept. I have a lovely view of beach on ocean side and peace but I don’t like the unsafe broken wood decking and stairs around pool, the dirty plastic hoses to wash your feet off the beach ( only one shower and it’s not near the stairs off the beach ) I don’t like worn out everywhere fixtures and fittings.. I’m paying enough and expect better than that ! Up to you :)
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Date of stay: February 2024
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Trip type: Travelled with family
Room Tip:Pool gets crowded, sun chairs all reserved despite their non minding of chairs policy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pataraseth Pokinbenjarasamee, General Manager at Novotel Phuket Kamala Beach
Responded 1 Apr 2024
Dear Gojourney, Thank you for taking the time to share your feedback about your current stay at Novotel Phuket Kamala Beach. We are sorry to hear that your experience did not meet your expectations and that you encountered various issues during your stay. Rest assured, we take all guest feedback seriously and we appreciate your honesty in bringing these concerns to our attention. Firstly, we are happy to know that you appreciate the good location of our property and that our staff made a positive impression on you with their friendliness and service. However, we are deeply disappointed to learn that you found the overall condition of our resort to be rundown and unsafe. Please accept our sincerest apologies for any inconvenience caused. We understand that this is not acceptable and we are taking immediate action to make the necessary improvements to provide a better experience for our guests. We are sorry to hear that you were not able to fully enjoy our gym due to it being used as a thoroughfare. We will definitely address this matter with our staff and make sure that the gym is a peaceful and private space for our guests to exercise in, as well as remind our staff to regularly check and tidy up the pool area to ensure that it remains in a pleasant condition for all our guests. It is our goal to provide our guests with the best possible experience and we regret that we were not able to meet your expectations. We thank you for your valuable feedback and we will take immediate action to improve the areas that you have highlighted. We hope to welcome you back and exceed your expectations in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager
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We checked in late and the reception staff were more concerned with setting up the "Digital Concierge" than allowing us to our room. I paid for an upgrade to the 1 bed pool villa, the pool is on the roof and due to the design the room is very small, dark and like a concrete bunker! Luckily the hotel were able to change us to an Ocean Suite the following day. I was told on 2 separate occasions by 2 different reception staff that the price difference would be credited upon check out, this did not happen and despite numerous emails to clarify I have now given up. The Ocean suite was very nice, had everything we needed. I had an accident on our 2nd night at the hotel and I have to say that the staff were very helpful to me and my husband, this was the positive in our stay. Location wise the hotel is just a bit too far away from the restaurants and bars, it's a good 10 mins walk across the beach/boardwalk and parts of it are not lit so a head torch is a must or as we did, walked out and got a taxi back. I enjoyed Kamala, it has a beautiful beach and we had some lovely meals and drinks out so would definitely go back but would not stay at the Novotel again. We booked an airport transfer 48 hours before we left for 6.30am, we decided to double check as the reception staff did not fill us with confidence and I'm very glad we did because they had no record of it! We were given an excuse of a "system error" but I'm sceptical to say the least. Reception staff are too easily distracted and do not concentrate at all on what they are doing. I can only think that 2 years shutdown has caused this, they need training back up to a decent level of customer service.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip:Don't choose the 1 bed pool villa! The Ocean suite was a good room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kluaymai Tanthawisut, Marketing at Novotel Phuket Kamala Beach
Responded 14 Aug 2022
Dear Khun ChimpyT, thank you for taking the time to post a review. We were pleased to hear that you enjoyed our food & beachfront location. Your impressions of some staff & their responses is noted & we will be reassessing our training needs to ensure your experience is a one off. We do hope that we will get the opportunity to welcome you back soon. Kind regards Alan GM
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I stayed here for the Phuket Sandbox and was impressed by the trip overall. The hotel rooms are exceptionally clean and spacious but do lack a 5 star finish, in that the walls were chipped as was the balcony floor. The service maids were incredible, as were the reception and bar staff who were always on hand and served room service until 11:30pm. The location was wonderfully secluded with direct access to the beach. Restaurants were within walking distance, but I would advise hiring a scooter if you are alone as walking the beach at night can be daunting. The main centre is walkable but along a busy road. The rooms offered value for money and the facilities were great, with access to a gym, rooftop bar and a restaurant providing enough entertainment that you didn't really need to leave the site. I would say that the food is average and slightly overpriced.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2021
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This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean and fresh hotel by the beach. Good varied breakfast was served. The pool area was invaded early in the morning by mostly Russians who put out towels (which were not removed by the staff despite being indicated on the sign at the pole) which meant that we always went a bit further to the beach instead where there were sunbeds to rent cheaply! Food and drinks at the hotel were significantly more expensive than the restaurants around Kamala centre. The barbecue buffet that was served one evening a week was a big disappointment with cold food and a long wait for the food to be refilled.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing stay at Novotel kamala beach. The location was stunning, with breathtaking ocean views and the relaxing sound of waves. The hotel was spotless and beautifully designed A special thanks to Kathy and the incredible staff who went above and beyond to make our stay perfect. The uncrowded beach offered perfect tranquility and relaxation We were near the smart bus station and for more crowded places there were patong that was near too
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pataraseth Pokinbenjarasamee, General Manager at Novotel Phuket Kamala Beach
Responded 17 Dec 2024
Dear aouadis664, Thank you so much for taking the time to share your experience at Novotel Kamala Beach! We are thrilled to hear that you had an amazing stay and enjoyed the breathtaking ocean views and tranquil atmosphere our location offers. Your kind words about our staff, especially Kathy, truly mean a lot to us. We strive to go above and beyond for our guests, and it’s always rewarding to know that our efforts contributed to making your stay perfect. We’re glad you found our facilities and the uncrowded beach to be a source of relaxation. It’s also great to hear that our proximity to the smart bus station and the vibrant scenes at Patong added to your experience. We look forward to welcoming you back for another unforgettable stay. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager
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No they can call a taxi for you. You can walk on the beach from the hotel for about 5 mins to where the restaurants are and at Smiles restaurant they do advertise scooter rental
Dear Value Guest,
Thank you very much for your review and hope to welcome you in the near future.'
Best regards,
Phonchanok Jinpon
Digital Marketing & Communication Mgr.
Hi i chose the jaccuzi villa by the sea side . Me and my wife could have an quiet private time together. There is a larger pool accessible for everyone If we wanted to use the pool. But once again the staff are so helpfull they alowed us to view and pay the balance at the hotel but upon availability. We were lucky as the jaccuzi one was available .
There are more places to choose from in the Kamala area.
PRICE RANGE
₹6,050 - ₹17,027 (Based on Average Rates for a Standard Room)
LOCATION
ThailandPhuketKathuKamala
NUMBER OF ROOMS
166
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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