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Holiday Inn Express Syracuse Airport, an IHG hotel

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5418 S Bay Rd, Salina, NY 13212
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Traveller (53)
Room & Suite (23)
Dining (21)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Syracuse Airport, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 18 in Salina
Location
Cleanliness
Service
Value
Holiday Inn Express Syracuse offers comfort and convenience. Indulge yourself at the Holiday Inn Express Hotel Syracuse Airport near Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport and directly off Interstate Route 81, to accommodate your travel needs. Shuttle van service available servicing Hancock Airport as well as Amtrak and Greyhound stations at the Walsh Transportation Center. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. Easy access to many local attractions including Destiny USA, the Museum of Science & Technology (MOST) and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake and Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Golf course
Mini golf
Kids stay free
Paid public parking on-site
Secured parking
Wifi
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Shallow end in pool
Breakfast available
Breakfast buffet
Vending machine
Bowling offsite
Canoeing offsite
Board games / puzzles
Children's television networks
Highchairs available
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Telephone
Clothes rack
Microwave
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English

Location

Full view
40Car recommended
Grade: 40 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
279Reviews6Q+A49Room tips
Traveller rating
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  • 70
  • 16
  • 11
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Popular mentions
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chip wrote a review Apr 2022
Lake Bluff, Illinois2 contributions1 helpful vote
Unclean rooms—found a dirty washcloth on the shower curtain rod Unreliable shuttle service to airport (they say it runs every 15 mins but it does not…nearly missed my flight) Front desk attendants completely unhelpful Could hear flushing toilets all evening Nothing good to say
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Date of stay: April 2022Trip type: Travelled
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Response from Conrad Struzik, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 8 Apr 2022
Trip57887025606 we are sorry to hear that you found a dirty washcloth in the room. it is unfortunate that it was missed. The hotel schedules the shuttle runs every 15 minutes duriong the morning hours to make sure we can accommodate our guests. The front desk staff works diligently to help guests schedule the shuttle and make sure that we can properly serve our guests that require this service. We hope that you will return so that you can prove your first experience was unusual for our hotel.
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LpoolDogLover wrote a review Mar 2022
Dillard, Georgia72 contributions23 helpful votes
Fabulous stay! We stayed here to visit family in the Syracuse area. The staff were excellent! We brought pizza for lunch with 3 of our small Grandkids and the staff helped us set up tables and provided cups, plates and napkins. We used the pool with the kids and it was great fun. The breakfast was very good and the staff was very courteous and helpful! All of the people who came for breakfast were saying the same thing; great staff nice hotel. It’s decor is a little older but clean and well kept. No problems at all! We will definitely use this hotel again!
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Date of stay: December 2021Trip type: Travelled
Room Tip: Very convenient to the airport and they have a shuttle and free parking.
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Response from Conrad Struzik, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 8 Apr 2022
Thank you LpoolDogLover. We are glad that you enjoyed your visit. We hope to see you again soon.
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John D wrote a review Mar 2022
1 contribution
Stayed for one night, as my Delta flight was cancelled at the last minute. Long story short, after a long day of travelling and delays and rude ticket agents, the shuttle driver was probably the nicest person I dealt with all day. I forget his name, but he's an older gentleman, and gave me a much needed laugh on the ride from the airport to the hotel. Not being from the area, I decided to ask the front desk for suggestions for places to go get some food and a drink and decided on Haffners. So I asked if the shuttle could take me to the restaurant and was told 'No, it only goes to the airport and back, but I have the number of a cab if you want one.' No thanks, so I decided to Uber there and back, and it cost me more for the Uber than it did for my entire meal! Almost $30 for an Uber that the airport hotel's shuttle should have been able to take me to (it was approx 1.4 miles one way to the restaurant). If you have a shuttle that just took me from the airport to the hotel, why can't the same shuttle take me to a local restaurant at dinner time? It makes no logical sense, so if you want to stay cooped up in your room all night, choose this place. I have never heard of a hotel actually owning and using a shuttle, but not using the shuttle to go to local places, and I will never be staying at this place again because a $30 Uber for a $23 meal is not what I had planned on when I was hungry as a horse from travelling and getting delayed all day. Change your shuttle policy to something logical for travellers not from the area.
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Date of stay: March 2022
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Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 1 Apr 2022
Dear johndP5293HG, thank you for sharing your impressions of your recent stay with us, and for our hotel for your lay over stay. I am pleased that the service of our shuttle driver met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests on how we are doing. I also take note regarding your comments about the shuttle not taking you to the restaurant. Please be assured that I will forward your comments to our team to provide a better experience in the future. I apologize if this might have caused you inconvenience. Once again, thank you for choosing to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHGService
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Dan Z wrote a review Feb 2022
Salt Lake City, Utah98 contributions10 helpful votes
I had a HORRIBLE experience previously at Crowne TRASHCAN! I previously worked at Holiday Inn Express, and trust their staff explicitly. Conrad did me a HUGE favor when I literally had no place to go. Esther, Ella, Ed, James, and the rest of the staff provided a SAFE, COMFORTABLE, RELAXING stay. Transportation was NEARY an issue. I will be sure to stay here again on my next and future visit[s] to the Salt City!
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Date of stay: February 2022Trip type: Travelled
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Jemlnlx wrote a review Jan 2022
Bronx, New York4158 contributions301 helpful votes
+1
Having stayed at a few other Holiday Inn Express (HIE) hotels before, I have to admit I was a little underwhelmed with this location. The driveway entrance to this HIE is shared with the neighboring Candlewood Suites from the main road (South Bay Road). Immediately walking into the lobby, I felt that the hotel was outdated. While all staff members I encountered were very nice and acommodating, the hotel itself definitely needs an upgrade. The single elevator was quite scuffed up and seemed very old, as did the hallways with very weathered/dirty carpet throughout. The rooms were nice enough. Small things like some ripped wallpaper or a stained farbic bench weren't too much of an issue given the rest of the room was fine. Temperature control was adequate, shower pressure was fine, TV had a lot of channels available and the rooms had a mini fridge, microwave, iron and ironing board and a keurig machine. The pool seemed clean. The fitness center, although small (one elliptical, one treadmill, free weights) was clean, but missing cups for the water cooler. The continental breakfast was what would expect from a 2.5-3 star hotel: coffee, cereals, bagels, fruit, yogurt and some hot items llike eggs. Again, the staff were great, but the hotel definitely needs some TLC. I would definitely consider other hotels in the area that area similarly priced. I usually stay at the Hampton Inn in Liverpool (about 10 mins away from this HIE) which is lovely but did not have availability at that time.
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Date of stay: January 2022
Value
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Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 31 Jan 2022
Hello Jemlnlx, Thank you for choosing to stay with us and for sharing your experience with the accommodation. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall cleanliness and missing cups in the fitness center. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. I have shared your comments to our hotel management to address this immediately and I am confident they will take steps so for improvement and necessary upgrades. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Sincerely, Jenilyn J. Case Manager IHGService
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Bill K wrote a review Nov 2021
Spencerport, New York1420 contributions128 helpful votes
+1
On our second weekend to the State Fair in Syracuse, we decided to stay here. This was straight up rt 81 and easy to get on and off the expressway. The first night we checked in and went swimming prior to our Pitbull concert. The pool was nice and relaxing. The pool was bigger than some of the other area small motels which made it nice for swimming. There was a workout room next door that we didn't use but looked decent. We went to the show and drove back afterwards. After a long show, it was a nice drive and easy to find in the dark. Our room was huge with a comfortable bed, a nice bathroom, TV, decent size fridge and was very quiet for an end room. Access to ice machine was good and we were right next to it and the elevator. Breakfast in the morning had a lot of choices with cereals, yogurt, coffee, juice, eggs, danish, muffins, toast, biscuits and gravy & fruit. They kept in nicely stocked which was good with a couple of teenage sports teams in the building. The lobby area was nice and spacious for gathering with friends and they had a small conference room. Parking was the only real challenge as shares a parking lot with the Campus World. Esp hard after getting back late after concert. Despite that, everything else about this place was nice and being on of the few places with a good pool, I will most likely stay here again if do the fair thing next year.
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Date of stay: September 2021
Value
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Room Tip: I enjoyed corner room near the elevator
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Ms Travel wrote a review Aug 2021
Austin, TX53 contributions14 helpful votes
Friendly front desk staff when I checked in. The room was a suite for four (king bed and pull out sofa). We had three people. The sofa was not easy to wrangle, but we managed. The mattress was thin and terrible. In the closet we found two sheets wadded up (not folded) with one pillow. The sheets smelled okay but didn't really fit the mattress. There was no blanket, just a paper thin nylon throw that might have been twin sized. I called the front desk to ask for a mattress pad and another pillow. Was told the hotel did not use mattress pads (we found one on the king size bed) but another pillow would be sent up. No one was sent to make up the bed and the pillow never arrived--I paid for a room that slept four! Slept terribly due to terrible sofa bed but mainly because of so many late arriving guests talking loudly in the hallways and allowing doors to slam. Why don't hotels install soft-close doors? Can't comment on the breakfast because I had to leave before it was served. At least the airport shuttle left on time. I won't return.
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Date of stay: July 2021
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Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 25 Aug 2021
Hi U9210MU, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments regarding housekeeping service, bed comfort, customer service, and comfort. I understand your dismay and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. I appreciate you as our guest and I still hope you would give us another chance in the future. Orlando A. Case Manager IHGService
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kingstonqueen wrote a review Sep 2020
kingston, ny69 contributions23 helpful votes
After a very long day I arrived at Syracuse Airport at nearly 11 pm. I called the Holiday Inn for their shuttle and the van arrived less than 10 minutes later. The driver was very friendly and courteous. The front desk clerk was professional and efficient. My room was larger than expected and very clean. I would stay here again.
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Date of stay: September 2020
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Mr Smith wrote a review Aug 2020
Willingboro, New Jersey2 contributions
The staff is very rude & dishonest & rooms are not that clean either smoke alarms comes on in the middle of the night & no one from the front desk don’t even call to see if the customer ok they just make they’re own Assumption MY WIFE & I WILL NEVER BOOK ANOTHER ROOM THERE EVER AGAIN!!!!!
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Date of stay: August 2020Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express Syracuse Airport, an IHG hotel
Responded 12 Sep 2020
Hello Investors1219, Thank you for your stay and for taking the time to leave us feedback. I am sorry to see some disappointing aspects of your stay, particularly with the level of service received from our staff and issues with the fire alarm. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar problems from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Dianne L. Case Manager IHGService
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jsmith2901 wrote a review Jun 2020
Grand Rapids, Michigan6 contributions
James at the front desk is the best and was just so helpful to me and my daughter. My Daughter was driving to an internship in upstate New York and needed a place to stay Saturday May 30, 2020. During these crazy times I was trying to help find a hotel where she could spend the night. I called this hotel and got James at the front desk (unlike other chains where you only speak with a phone center). James was so helpful and put me at ease that he had a room for her and even made the reservation himself without sending my call to a reservation call center. He then greeted my daughter warmly when she arrived and made her feel very comfortable. I really cannot say enough about James. As some cities were having a very difficult night I was assured that my daughter was safe in the hotel with a very welcoming front desk. Oh yes she said the room was clean and breakfast in the morning was good. If you stay here I hope you get to meet James and say hello from me.
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Date of stay: May 2020
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PRICE RANGE
$138 - $206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express syracuse airport hotel syracuse, holiday inn syracuse, syracuse holiday inn
LOCATION
United StatesNew YorkFinger LakesSalina
NUMBER OF ROOMS
95
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Frequently Asked Questions about Holiday Inn Express Syracuse Airport, an IHG hotel
Which popular attractions are close to Holiday Inn Express Syracuse Airport, an IHG hotel?
Nearby attractions include Tantrum City Rage Room (0.7 km).
What are some of the property amenities at Holiday Inn Express Syracuse Airport, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Syracuse Airport, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn Express Syracuse Airport, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Syracuse Airport, an IHG hotel?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Holiday Inn Express Syracuse Airport, an IHG hotel?
Conveniently located restaurants include The Clam Bar, Julie's Diner, and Basil Leaf Restaurant.
Are there opportunities to exercise at Holiday Inn Express Syracuse Airport, an IHG hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Syracuse Airport, an IHG hotel have an airport shuttle?
Yes, Holiday Inn Express Syracuse Airport, an IHG hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express Syracuse Airport, an IHG hotel have airport transportation?
Yes, Holiday Inn Express Syracuse Airport, an IHG hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Syracuse Airport, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Syracuse Airport, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.