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Candlewood Suites Syracuse-Airport, An IHG Hotel

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5414 S Bay Rd, Salina, NY 13212-3801
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (28)
Room & Suite (39)
Pool & Beach (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Candlewood Suites Syracuse-Airport, An IHG Hotel
Updated 06/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 18 in Salina
Location
Cleanliness
Service
Value
Guests Love Syracuse Hotel's Convenient Location Situated in upstate New York, the Candlewood Suites® Syracuse - Airport hotel's location is perfect for easy travel. Business travelers enjoy a quick commute from this hotel's airport location in Syracuse, New York. The hotel's guests can use nearby I-81 and I-90 to travel to business destinations and catch a flight from Hancock International Airport (SYR), located a short distance away. The hotel is only minutes from Spectrum, FedEx, Upstate Medical University, St Joseph's Hospital, AMAZON, Lockheed Martin, National Grid, NYS DOT, CSX Rail and NTTS. This hotel's location in Syracuse, New York also provides you with plenty of entertainment options. Catch a sporting event at the Carrier Dome which is one of Syracuse University's athletic facilities and is located nearby in Syracuse, New York. Our hotel is just minutes from The Lakeview Amphitheater and New York State Fairgrounds.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Complimentary tea
Board games / puzzles
Books, DVDs, music for children
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Wifi
Snack bar
Vending machine
Free airport transportation
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Kitchenette
Cable / satellite TV
Bath / shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Russian, Spanish and 12 more

Location

Full view
41Car recommended
Grade: 41 out of 100
28Restaurantswithin 1 km
1Attractionwithin 1 km
298Reviews6Q+A56Room tips
Traveller rating
  • 127
  • 85
  • 52
  • 21
  • 13
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Popular mentions
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Most Recent
Martin C wrote a review Dec 2021
2 contributions2 helpful votes
The entire hotel smelled of garbage and smoke. My room was disgusting and dirty. Needs alot of attention and cleaning. Room are outdated and smells like mildew. Elevator wasnt working. Carpets are full of stains. Not worth the money. Do yourself a favor and avoid this properly as much as you can
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Date of stay: December 2021Trip type: Travelled
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Response from Andrew Araujo, Other at Candlewood Suites Syracuse-Airport, An IHG Hotel
Responded 12 Mar 2022
Hello Martin C, Thank you for providing feedback about your stay. We are very sorry that your experience was as you described, and we do hope that we will have the chance to make it up to you someday. Best Regards, Candlewood Suites Syracuse Airport
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Hummel222 wrote a review Jul 2021
25 contributions38 helpful votes
The rooms at this hotel are absolutely not worth what they are charging in the $140 price range. The room I stayed in was in desperate need of renovation. The kitchenette and furniture looks like it has not been updated in 20 years. But the worst part of the room was the arrangement of furniture. The queen sized bed was jammed up against the wall in the corner of the room, so anyone against the wall(me) could not jump out of bed, but had to crawl to the bottom to get out each time. Who decided this was a good idea? The service was fine, and the lobby and exterior have been taken care of. Guess they figure you won't figure out the condition of the rooms until you check in...very disappointed.
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Date of stay: July 2021
Location
Cleanliness
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Sam S wrote a review Jul 2021
Pinson, Alabama5 contributions2 helpful votes
Wasn't my first time to stay, but my room was very clean. I was 1st floor near the exit so I did get to hear some early morning door slamming, but that isn't the hotel's fault, 98% of the time it was nice & quiet. As an adult, I think other adults would be more considerate...not in today's world. Bed was one of the better I've had while travelling as well as the pillows. Good nights sleep every night there. Shower was clean, floors were clean...couldn't have asked for much more. The staff of the hotel went over and beyond our expectations from the GM on down to the clean up folks. Will be more than happy to call this a home away from home next year.
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Date of stay: July 2021
Rooms
Location
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Trip type: Travelled
1 Helpful vote
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Destini W wrote a review Jun 2021
1 contribution
I stayed at this hotel along with another set of adults. We made our reservations a few days in advance and when we arrived were told that we could not be placed on the same floor, which wasn’t a big deal. I got to my room and the room smelled of cigarette smoke and there was a Juul pod on the couch. Went down to the front desk and was moved to a room on another floor. I wasn’t very impressed with this room either as there was crushed up pop tarts on the floor just under the edge of the couch as if they were just swept under there along with a few pieces of busted kids toys. The walls were all scratched up. My daughter wanted to sleep on the pull out and there was a extra bag of sheets and pillow but no blanket so I had to go ask for that as well. The table had sticky spots on it and the floor was the same. You would think that cleanliness would be more of a priority. I do realize finding staff may be an issue but if you clean a room do it right! I will say the room was quiet which is about the only thing it had going for it.
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Date of stay: June 2021Trip type: Travelled
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Response from Andrew Searle, Owner at Candlewood Suites Syracuse-Airport, An IHG Hotel
Responded 22 Jul 2021
Dear 948destiniw, Thank you for your feedback and bringing this to our attention. I am so sorry you had a dissatisfied and frustrating experience during your stay with us. I want to personally apologize on behalf of everyone here at the Candlewood Suites Syracuse. Your feedback helps us do better. The continuous improvement to the overall cleanliness of the hotel remains a top priority for all of us. Unfortunately we cant fix the past, but you have my personal commitment to improve the way our staff serves every customer. Thanks again for your feedback.
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Creeping_Death_LA wrote a review Oct 2020
Los Angeles, California4151 contributions598 helpful votes
I enjoyed staying here and there was four of us in a suite style room separated by a living room area. There's a sofa bed and a small kitchen so basically it felt like a small one bedroom apartment. The hotel is going green as they are not using those wasteful tiny plastic shampoo bottles and they instead use the large refillable wall mount bottles.
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Date of stay: October 2020
Location
Cleanliness
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Go765205 wrote a review Sep 2020
22 contributions25 helpful votes
I stayed at the Candlewood Suites for three nights. The room was clean and the bed was comfortable with comfortable pillows and bedding. The kitchenette area has most everything you need. I also liked the fact that it was pet friendly. There is a dog walking area and they supply poop bags too; however it would have been nice if it was enclosed so my dog could have roamed freely for a bit. The staff at the front desk was friendly and helpful. The only downside is the room is outdated. It could use a facelift. I don’t like rugs on the floor and most of the room is rug. I saw the reviews that gave this hotel poor reviews but they are old. If it wasn’t for decor I would have given it 5 stars. Good value for the money and I will stay there again.
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Date of stay: September 2020Trip type: Travelled
1 Helpful vote
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funnychap24 wrote a review Aug 2020
Syracuse, New York623 contributions389 helpful votes
This hotel has been a great choice for someone like me who occasionally travels into/out of the Syracuse airport.  The rooms are comfortable.  The price is decent (around $100 per night).  There are plenty of places to find food nearby--many are an easy walk from the hotel.  There's even a supermarket I walk to in order to grab a few items for eating in the morning when I have an early flight.  I'm glad I found this place which is just as nice yet less expensive than other hotels nearby.  The 5 minute shuttle ride to/from the airport is quite convenient too.
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Date of stay: August 2020
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2 Helpful votes
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Ronald R wrote a review Jul 2020
5 contributions1 helpful vote
I have stayed in hundreds of hotel and this hotel hands down best staff from general manger to manger to front desk to housekeeping to van driver all of them 5 star every friendly very helpful bend over backwards to make your stay the best they can aslk great room very clean property highly recommended this property thank you to all of them
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Date of stay: July 2020Trip type: Travelled
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G2655BWgaryk wrote a review Mar 2020
Clearwater, Florida673 contributions172 helpful votes
Great location near Syracuse Airport. The rooms are nice and are very well maintained by the housekeeping staff. I was surprised by the comfort of the bed and it also had a nice TV. I would recommend this hotel to all business travelers.
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Date of stay: January 2020
Location
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Trip type: Travelled
Room Tip: upper level rooms
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Mary Jo E wrote a review Feb 2020
Rochester, New York76 contributions23 helpful votes
We were flying out of Syracuse so decided to do the stay and park offered at the Candlewood. The room was clean and comfortable. Our shuttle to the airport was there on time and was very quick and easy. The driver even pointed out where we would be picked up on our return. It took them less than 10 minutes to get us after we landed even though there was a snow storm. When we returned our truck was snowed in and our shuttle driver got the snow blower out and helped get us out. Highly recommended option!
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Date of stay: February 2020
Rooms
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Room Tip: Great location to airport
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PRICE RANGE
$114 - $151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites syracuse airport hotel syracuse, candlewood suites north syracuse, candlewood north syracuse, north syracuse candlewood suites
LOCATION
United StatesNew YorkFinger LakesSalina
NUMBER OF ROOMS
115
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Frequently Asked Questions about Candlewood Suites Syracuse-Airport, An IHG Hotel
Which popular attractions are close to Candlewood Suites Syracuse-Airport, An IHG Hotel?
Nearby attractions include Tantrum City Rage Room (0.6 km).
What are some of the property amenities at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Guests can enjoy barbeque facilities, complimentary tea, and a snack bar during their stay.
Is parking available at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Candlewood Suites Syracuse-Airport, An IHG Hotel?
Conveniently located restaurants include The Clam Bar, Hafner's Restaurant & Tavern, and Julie's Diner.
Are there opportunities to exercise at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Candlewood Suites Syracuse-Airport, An IHG Hotel have an airport shuttle?
Yes, Candlewood Suites Syracuse-Airport, An IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Candlewood Suites Syracuse-Airport, An IHG Hotel have airport transportation?
Yes, Candlewood Suites Syracuse-Airport, An IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites Syracuse-Airport, An IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.