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We stayed at the Club, which has an excellent breakfast, drank tons of champagne, waitress Sandra was lovely. At the club beach, Manuel and Carlos were amazing. Although tips are included, we always tipped an extra dollar, all the staff were at our beck and...More
This was our second time to an Excellence Resort. Playa Mujeres met all of our expectations and more..
Generra(SP) the Excellence Club concierge in building 9 was professional, courteous, friendly and she anticipated our requests and fulfilled all of our needs..
The Executive Chef, Antonio...More
This is our second time visiting Excellence Playa Mujeres in mid-January. In fact, we loved it so much the first time we booked 10 days this time. The setting is beautifully landscaped and the staff from the maintenance people to the managers were polite. Every...More
we stayed here for 4 days for a wedding. The grounds of hotel were very tropical and elegant. They had many pools including a lazy river which we spent a lot of time in and beautiful beach that had a lot going on at every...More
First off I decided to book this trip on the reviews here and I read a ton. I'm not a negative person and I hate to complain! We booked the Terrace Pool Suit that we couldn't use. The blue paint comes off the pool and...More
12 Thank bluegill65
Response from Excellence G, Community Manager at Excellence Playa MujeresResponded 11 April 2016
First and foremost, we would like to thank you for taking the time to bring this discontent to our attention.
On behalf of all the staff and the management at Excellence Playa Mujeres we kindly extend our sincerest apologies for not exceeding your...More
The area is very safe. What you hear about in the news is due to people going outside the resort areas into areas that the locals would not venture or they are dabbling in things which are illegal or criminal. The resort... More
The area is very safe. What you hear about in the news is due to people going outside the resort areas into areas that the locals would not venture or they are dabbling in things which are illegal or criminal. The resort is beyond spectacular and totally safe. The airport is now modernized very much like Toronto. My advice don’t go looking for trouble or stirring up trouble and it will not find you. Enjoy your wedding and blessings on your honeymoon. Guaranteed you will not regret this trip.