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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 15 hotels in Playa Mujeres
2021 Travellers' Choice Best of the Best
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Prolongacion Bonampak, S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Costa Mujeres 77400 Mexico
Name/address in local language
Getting there
Cancun Airport24 kmSee all flights
Aerodromo de Playa Del Carmen75 kmSee all flights
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21526Reviews3738Q+A100Room tips
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Popular mentions
dwyatt122021 wrote a review Today
Knoxville, Tennessee1 contribution
This was a Very beautiful and amazing resort. We will definitely be back for another vacation in the future. Will recommend to all family and friends. Very good service and very quick service. Very happy overall.
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Date of stay: September 2021
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Mike Ciborowski wrote a review Jul 2021
Mechanicsville, Virginia19 contributions14 helpful votes
Hotel's Favourite
This was our 12'th trip to Excellence Playa Mujeres and it was another memorable trip. We saw some guests there we had met on pervious trips and met some new ones. we certainly missed talking to friends from Canada and the UK. The hotel was at 60% occupancy because of government regulation although they could easily have been sold out. Employees are very Covid conscious and wore masks and keep things clean and sanitized. We met the new guest services manager Andrea Ruiz on our arrival by chance and she is a fantastic addition to the team there. Velma the Excellence Club Manager is on top of her game. There are so many great employees there like Jacquilin. Mara at The Grill and of course our waiter Fredy Perez made our lunch memorable the first day back. Gloria the dinner hostess at Magna, Victor and the manager and Angel the waiter made our 3 meals there memorable. Jose Mgr. at the Lobster House for breakfast and lunch along with waiters Yobany & Maguel are truly exceptional at their jobs and go out of their way to make eating a meal there memorable! Eric at the Excellence Beach is one of the best and could train anyone at any company in customer service. My wife and I have already made reservations for a return trip in November. When you find this kind of service and quality accommodations and food why chance going elsewhere. We have in the past and every time compared it to here because the standard is so high! Its the employees of the hotel who make you want to come back to experience Excellence again and again!
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Date of stay: July 2021
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Room Tip: We like Building 7 and 9 for Excellence Club because they are quiet!
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3 Helpful votes
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Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 21 Jul 2021
Dear guest, First of all, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with other travelers. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. It has been a pleasure having you with us and we look forward to seeing you back soon. Please, receive our warmest regards from The Excellence Collection.
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alexandrianicole15 wrote a review Today
Austin, Texas1 contribution
This was my first trip to Mexico & experience at an All Inclusive Resort. We had been recommended by friends of ours who had their honeymoon here. I can't say enough good things about the experience we had at this resort. We felt so taken care of spoiled by the amenities and the service, it beyond exceeded any expectations we had! Even though we caught some rain during this time, the staff made sure to have activities to accommodate us so we were entertained at all times. I want to give a special shoutout to Rey, Alejandro and Sexy Dani who were a part of the activities team & always made sure that we were not only having fun with activities but that they could provide joy to us and laughter as well. The margarita lesson & bracelet making were a hit with us! We did handcrafts each time they were offered especially so we could see Rey! We also really enjoyed the lazy river & Alipio was so attentive to finding us when we slipped away and to refresh our drinks, it was a very cool experience & was very appreciative for him going out of his way for us. I will say food is hit or miss, for the most part it's a hit but there were some meals that just wasn't to our liking. Did wish there were more authentic dishes but totally understand the audience the resort is catering to. Our favorites were the lobsters at Lobster House, the Hibachi experience & the entire meal at Basmati (a special thank you to Ephraim who picked out all our dishes here and they were so good!). The service at all the restaurants is outstanding too. I couldn't give a review without making sure that I thanked some special team members who made it so memorable. Nacho was there to give us fresh coconuts everyday & was our server at Sports Bar, making our time there feel like home. Silvia, was our waitress at Lobster House who went above & beyond for our group, wish we could have came to her more during our trip. Mostly every morning we started out at Toscana & if it was Guadalupe that served us, it was Jose and it was always so great to start the day with familiar faces who made our breakfast time feel very special. Overall we would 100% return back here & would love to bring our family with us next time. We did off-site excursions and the Seasons Team made it so easy for us to book. We would definitely take advantage of more of these experiences next time around as it was so easy and accessible. Lastly, the transfers to & from the airport was such a seamless process. Thank you Excellence!
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Date of stay: September 2021
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semaozdemir28 wrote a review Today
1 contribution
I highly recommend this resort for its amazing service, food, cleanliness, and comfort. You’ll find anything you need here whether you want to have a lot of fun with events or just want to relax. It’s ideal for a romantic getaway with your partner. You won’t want to leave this paradise. We wished our trip was 10 days instead of 7. The only downsides were the service at their Japanese restaurant and at the beach, and I think it’s only because they were understaffed in those two areas. Still, it wasn’t enough to ruin our comfort at all.
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Date of stay: September 2021
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amcinerney1 wrote a review Today
Rye Brook, New York17 contributions7 helpful votes
The Excellence Playa Mujeres is a wonderful property with amazing staff. This was our first trip to this location and we went based on a recommendation and it did not disappoint. Beautiful location, rooms, attentive staff and variety. Would recommend to anyone considering going.
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Date of stay: September 2021
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LOCATION
MexicoYucatan PeninsulaQuintana RooCosta MujeresPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Capilla de Guadalupe (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Los Tacos de Humo, Pizza & a...More, and Guru Beach Club & Restaurant by Lotus.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.