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Villa del Palmar Cancun Beach Resort & Spa

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Villa del Palmar Cancun Beach Resort & Spa
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3,576 Reviews from our TripAdvisor Community

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There are newer reviews for Villa del Palmar Cancun Beach Resort & Spa
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Showing 3,339: English reviews
Smyrna, Delaware
Reviewed 17 October 2015

This was a five star vacation! Our niece planned a family reunion for relatives from the U.S. and Mexico. From the moment we arrived, we received the best customer service, anything we requested we had in front of us. The rooms were beautiful, modern furniture, flat screen TV, limestone floors, hammock on the balcony. The beach was wonderful with plenty...

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Helpful?
2Thank Strawberrylou302
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Strawberrylou: Warm Greetings to you and your family from your family at Villa del Palmar Cancun Beach Resort & Spa! Thank you for taking the time to post such a gracious and wonderful review of your stay with us. We are delighted that your family reunion was so amazing and that we met all of your expectations!...

Neptune Beach, Florida
Reviewed 15 October 2015

We chose to stay in a suite, and it was delightful to have the extra room and full kitchen. If we didn't have an all-inclusive we definitely could have used the full refrigerator and stove, but as it was the living area supplemented the porch for in room relaxation. We were only on the second floor, so we enjoyed the...

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Helpful?
1Thank neptune-mick
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest of Villa del Palmar Cancun neptune-mick: Warm greetings from beautiful Cancun, Mexico! On behalf of all of us at Villa del Palmar Beach Resort & Spa, we want to thank you for the awesome comments you posted on our behalf. We are honored and thrilled that we were able to contribute to your well-being and the enjoyment...

Royal Oak, Michigan
Reviewed 15 October 2015

This was our 9th visit to the general region. We have always stayed at all-inclusive resorts. The time of year played a big part in our experience. October is one of the slower months in the region. There were no waits in any restaurant and the only time we used the buffet was for breakfast but, they custom made omelets...

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Helpful?
2Thank Sue G
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Sue: Warm greetings from beautiful Cancun, Mexico! On behalf of all of us at Villa del Palmar Beach Resort & Spa, we want to thank you for the awesome comments you posted on our behalf. We are honored and thrilled that we were able to contribute to your well-being and the enjoyment of your vacation. Your kind...

Montague, Prince Edward Island
Reviewed 15 October 2015

This is a new resort outside Cancun - about a 15 min drive. The rooms each have a huge balcony, overlooking the bay with really nice furniture and ganging hammock. The rooms are absolutely gorgeous, full kitchen and dining room table, sitting room and huge bedroom with ensuit and king bed. The colours were bright and tastefully decorated, can certainly...

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Helpful?
1Thank mileagemaker
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest mileagemaker: Thank you for taking the time to share so many kind words and thoughts regarding your stay with us last November. Perhaps you will be able to return to "su casa" again this year! It would be our pleasure to have you stay with us again. I think you would be delighted with our beautiful beach...

Herzlia, Israel
Reviewed 15 October 2015

Quaint hotel, staff courteous and charming. The room we got was amazingly beautiful. The only problem was a very strong smell of mold in the room. We asked for a room change because of the smell of mold and indeed our request was accepted with understanding and the room immediately replaced. Staying at was very pleasant, all-inclusive deal. 3 restaurants...

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Helpful?
1Thank michelleatzmon
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest michelleatzmon: On behalf of our colleagues: I would like to thank you for your excellent review. It is pleasing to know that you were completely satisfied with your room, the service and your dining experiences. Also, I apologize that your room had to be changed; but, am delighted that your experience was a quick response to your...

Anaheim, California
Reviewed 14 October 2015

Great experience. The place is well maintained, detail oriented, clean and appealing.The place is well distributed, with a gym, spa, gardens and 9 pools. Employees are friendly and willing to help. We are very pleased of our stay. Food could be improved.

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Helpful?
1Thank Freya T
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Freya T: Thank you for your review of your stay with us. We are appreciative of your kind words and delighted that you found everything to be exactly as you expected or better. It would be our pleasure to welcome you back to "su casa" Villa del Palmar Cancun Beach Resort & Spa. Please feel free to...

Honolulu, Hawaii
Reviewed 13 October 2015

First, anyone who rated this resort average or under, didn't stay at the same resort I did! This resort is as beautiful as you see on-line. It is clean and gorgeous. The staff is friendly, helpful, kind and courteous. Loved the food and drinks. I decided to book a 1-bedroom and it was almost 1200 Sq/Ft. Including a fully furnished...

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Helpful?
1Thank Susii3003
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Valued Guest Susii3003: On behalf of each of our colleagues dedicated to delivery excellent guest service; I would like to extend our appreciation of your excellent review and for taking the time to mention so many of them personally in your review. It is greatly appreciated. When a review presents an opportunity for change or training; our goal is...

Lyndhurst, New Jersey
Reviewed 11 October 2015

Beautiful views and beaches! I loved everything at Villa Del Palmar! Only downside is that it is very far away from night life and every time you want to go to the strip you have to get a cab, but sometimes the quiet is a great thing! Maid comes in everyday always leaving your room organized and sparkling clean! All...

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Helpful?
1Thank Ruby R
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Ruby, Thank you so much for sharing your review. Your kind word are greatly appreciated. Your other comments regarding acquiring supplies are much appreciated as well; and,present a training opportunity. We continually strive for excellence; and, it is our pleasure to seize every opportunity we can to improve. We do recognize our distance from the night life. For that...

San Juan, Puerto Rico
Reviewed 11 October 2015

Come on folks. Unless this is your first time to the Well we all know how to take a drink without making ourselves sick. It's just not going to be perfect. This is a very good resort for couples, but if you have kids I will give you a word of caution. The resturants and bar areas (lobby bar especially)...

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Helpful?
3Thank Stephen M
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Stephen: Thank you for posting a review of your stay with us. We truly appreciate the feedback. I apologize for your shuttle leaving when your plane was delayed but appreciate you sharing that our hotel manager refunded the money you had paid. As the delay was out of your control; it certainly should have been refunded. We have drafted...

Reviewed 9 October 2015

TripAdvisor reviews are written for a number of reasons. At best they can be to provide useful feedback, sometimes just to reminisce on a wonderful experience, and at worst they can at least be a form of catharsis for a trip gone wrong. As an experienced contributor this is my first ever one star review I believe, and I can...

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Helpful?
12Thank Richkangaroo
Quality A, Guest Relations Manager at Villa del Palmar Cancun Beach Resort & Spa, responded to this review

Dear Richkangaroo: We regret that not giving in to your expectations for a refund has motivated you to write this charged review. On behalf of all our 750 colleagues that everyday; who strive to do their best and contribute to the enjoyment of our guests; we feel terrible that not one of them were able to meet your expectations. You...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This beachfront luxury resort is located in the pristine beaches of Playa Mujeres, about 25 minutes north hotel zone and 35 minutes from Cancun International Airport. The new Villa del Palmar Cancun offers a range of possibilities for fun and relaxation that will make your holiday truly unforgettable. The complex offers amazing 5-star service, extravagant amenities and plenty of activities to keep your adventurous side entertained. ... more   less 

Additional Information about Villa del Palmar Cancun Beach Resort & Spa

Address: Carr Punta Sam Km 5.2, Manzana 9 Lote 3 SM 2 | Zona Continental de Isla Mujeres, Playa Mujeres 77400, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Playa Mujeres
Price Range: ₹ 12,346 - ₹ 44,131 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Villa del Palmar Cancun Beach Resort & Spa 4.5*
Number of rooms: 415
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com, Cheap Tickets and Travelocity so you can book your Villa del Palmar Cancun Beach Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Villa Del Palmar Cancun Hotel Playa Mujeres
Hotel Style:
#3 Top resorts Hotel in Playa Mujeres
#4 Luxury Hotel in Playa Mujeres
#4 Spa Hotel in Playa Mujeres
#4 On the Beach Hotel in Playa Mujeres
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Questions & Answers

Here's what travellers have asked, with answers from Villa del Palmar Cancun Beach Resort & Spa staff and other travellers.
354 questions
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Paulina, Louisiana
over a year ago

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Questions? Get answers from Villa del Palmar Cancun Beach Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely be sure to do the small upgrade for ocean view--worth it!”
 of 5 bubbles alwayschoosetotravel, 21 Jan 2017 | Read review
“Above 4th floor for best view.”
 of 5 bubbles 698kathyv, 21 Jan 2017 | Read review
“South Side is where we have had rooms. No complaints!”
 of 5 bubbles J-Traveler49, 20 Jan 2017 | Read review
“ocean view, worth it!”
 of 5 bubbles Patr0nA, 19 Jan 2017 | Read review
“Best service”
 of 5 bubbles D6349XSjenniferk, 17 Jan 2017 | Read review
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