We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
7/26 Moo 3, Tumbol Rassada Muang District, Phuket 83000 Thailand
Lowest prices for your stay
Priceline
$86
View deal
Free cancellation until 15/10/22
Agoda.com
$59
View deal
Free cancellation until 14/10/22
Trip.com
$58
View deal
Free cancellation until 15/10/22
ZenHotels.com
SuperTravel
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (204)
Room & Suite (25)
Pool & Beach (23)

About

#4 of 4 hotels in Ko Racha Yai
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL CLASS
Languages Spoken
English, Thai
Property amenities
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Beach
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle bus service
Wifi
Hot bath
Infinity pool
Coffee shop
Restaurant
Breakfast buffet
Poolside bar
Diving
Spa
Massage
Salon
Concierge
Non-smoking hotel
Shops
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private beach
Desk
Safe
Bottled water
Refrigerator
Bath / shower
Hair dryer
Room types
Non-smoking rooms
137Reviews1Q+A8Room tips
Traveller rating
  • 35
  • 48
  • 24
  • 16
  • 14
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Sort by:
Most Recent
EastsideSpike wrote a review Nov 2019
BC86 contributions99 helpful votes
I have never spent so much for so little in a hotel. This place is a disaster. The sheets and blankets are thread bare. There is no mosquito net. Having now spent a month in Thailand, I can safely say that the staff here are the least helpful and least industrious of anywhere I have been. There are many many staff on site, but no one who will help you. The food in the restaurant is greasy, expensive and not very good. I sincerely believe that the handful of positive reviews are generated by someone connected with the property because no paying customer could actually think this was a nice place to stay that was any kind of value for the cost. When I arrived, the only staff available to help take my bags to my room was a woman at reception - and she spent the entire time complaining that my bag was too heavy. At $150+ a night, you need to hire some sturdy young lad who can move luggage without complaining. After having spent a month in Thailand, this place is my one and only regret. Seriously, go to another island - any other island - the only good thing on this island is the dive shop on site - but really - go somewhere else. This place is a dud on an island that is also kind of a dud Spend your money going somewhere else. You won't regret it. Or, rather, you will regret spending your time and your money at this train wreck of a resort
Read more
Date of stay: November 2019
Value
Rooms
Service
Room Tip: Go somewhere, anywhere, else!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Johnson_Lim88 wrote a review Oct 2019
2 contributions1 helpful vote
Excellent service and friendly service here . I left my belongings at the resort, the staff(Patrick)here courier it back to me without letting me worry. Strongly recommended! I will definitely go back again and use their service whenever I am back at the resort. The staff(Patrick) here can speak English well. He has excellent knowledge and is able to advise you how to enjoy yourself there. Amazing experience with this resort especially liasing and being served by Patrick and the whole Ban Raya Resort and Spa Team!! You are awesome !! Will definitely recommend my friends and family to visit the resort!! Thank you!!
Read more
Date of stay: September 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Krasnal2013 wrote a review Apr 2019
Czech Republic10 contributions8 helpful votes
The resort is very nice, however rooms looks completely different than on photos. If you come for one night, as we, you might survive. The guys on the reception were polite and nice, the kitchen staff- no comments. There is a strange way of treating the guests there, instead of welcome you get an informations about possible fines. Fine for late check out, fine for entering the pool if not being the hotel's guest, even fine if you leave any food (!) which is very easy to get, as the breakfast was awfull. Wifi works only in the reception, the cacroches running in the restaurant. Staff even didnt bother to clean them out. Water costs 60bth, but you have to buy it, as you get only 0.5l per person... We survived but spent only one night there. Wouldn't recommend to anyone. It's a pity as the place is really nice and would have the great potential to be a nice resort, but they need to change the service!
Read more
Date of stay: March 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
nico84ro wrote a review Mar 2019
Bucharest, Romania841 contributions163 helpful votes
This was our first trip to Thailand and this island was recommended to us. Since there aren't many options on the island in terms of hotels, we chose this one. Big mistake. The location is not bad, could have the potential of a great hotel...but: - the staff barely speaks English and it's a real challenge to get anything done - there's a 3% surcharge if you pay by card, which was not specified anywhere in the booking confirmation email - the room was decrepit. There was a rusty folding bed in the bathroom, blocking what I assume was to be the wardrobe (yes, you are right, it was in the bathroom, next to the toilet); not that I would ever put my clothes in there. The windows and mirrors in the room seemed they have not been cleaned in forever and the door was rusty and had a hole in it, at the bottom. No fridge. No coffee machine or anything like that. The only time they cleaned the room was when we asked them to. The only good thing was the bed (was comfortable enough) and the fact the AC worked. and this at 80-90Euros per night. RIP OFF! - the food at their restaurant (including breakfast) was terrible...and not cheap. - they organize day trips from Phuket to the island, so they bring day-trip turists at the pool every day around noon, so it gets crowded and noisy. - the island is pretty dirty and their staff contributes to that state. One of the guys picking us up from Patong beach, once finished his smoothie, he threw the empty plastic cup and straw on the side of the dirt road...
Read more
Date of stay: February 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Kim Bowman wrote a review Feb 2019
Redding, California155 contributions105 helpful votes
We had to pay for boat transport to Racha even though it was supposed to be included in the hotel because the boat guy didn’t have our reservation. I had a print out of our Orbitz reservation, all confirmation numbers, confirmation emails, and I was able to access the reservation and confirmation on Orbitz with my phone. We paid for a private boat but when we got to the resort, the rude teenager at the front desk was like, “sorry, you’re not in the computer.” That was it! He literally didn’t care that we were on an island with no other options and could prove six different ways that we had paid for a reservation which had been confirmed by the hotel! We eventually discovered that the “boss” was on the mainland and literally teenagers with bad attitudes were running the entire show. They ignored our evidence of having paid for a room at their resort and refused to help us sort anything out. My Thai SIM card chose this moment to Alston working but my husband was able to get his US SIM card to work, paying huge roaming charges, to call the hotel’s adult “boss” on the mainland and Orbitz to iron out the problem - Finally after three HOURS we got into our room. The property was gorgeous and we had it pretty much to ourselves. The only other tourists were from China and were in groups that vanished during the day. But we continued to have trouble with the staff who refused to help us with anything. Finally we decided that we were unhappy here and decided to go to our next island early. No surprise that we couldn’t get anyone to help us arrange transport. At one point one of the surly teens suggested we ask OTHER HOTELS nearby if they could help us get a boat. Seriously. We ended up being forced to stay another night. In the end we were charged almost 200$ usd to get on and off this island. The “boss” on the mainland said he’d credit us for at least one night but we never got the credit. Too bad someone has turned this lovely resort location over to a bunch of unpleasant kids who clearly hate their jobs. I’ve traveled all over Asia and the Middle East and have never had a printed reservation and confirmation evidence so rudely ignored while being given no assistance.
Read more
Date of stay: July 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
Soniaxueting wrote a review Mar 2018
Beijing, China4 contributions
we love everything in Ban raya. not so luxury but original and natural. good for the kids to see lots of fish and other animals. A special thanks to the lovely and handsome staff who carried my daughter on his back, chasing the giant lizard, and another staff treated my daughter quite nice as well . We feel so grateful! Sorry I don't know their names. looking forward to seeing him again! P.S the day trip tour guide to Ban raya, named PengYuyan is awesome. my daughter loves him soooo much. Our tip can't be such fun without him.
Read more
Date of stay: February 2018
Location
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: good snorkeling spot
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Jannine Butcher wrote a review Jan 2018
Hong Kong, China244 contributions48 helpful votes
+1
We spent 4 nights, 5 days here. More than enough time on this island and the resort itself. Like any place in Thailand there are many day trippers. ( so do not let that chase you away) We stayed in the deluxe room with aircon which worked really well, the room was really spacious and had a big bathroom with a hot shower. We were given fresh towels everyday. We asked for extra towels for swimming which they gave us. At this resort you can hire bikes for 24hours @500bht. This is a great way to explore the island and get away from day trippers if you want to avoid people. The resort caters for day trippers and they can use the swimming pool too.. which may make it crowded. But you can go to another part of the island for their beaches to avoid that. After 4 all day trippers are gone and there are not so many people left in the island. The food is okish, they have buffet breakfast Asian style. While eating breakfast you have wonderful views of the sea. The cocktails are really good and strong! A smile goes a long way. A lot of the staff come from Myanmar which was interesting. We had a friendly service during our stay here. There is a spar at this resort, they do a fantastic foot massage!! You can catch the sunrise near the swimming pool area. Really stunning. Sunset is on the other side near the pier. This place is good value for money! You get what you give. If you have a good attitude then you will surely enjoy your time here!
Read more
Date of stay: December 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
N_NMNM wrote a review Jul 2017
Asia146 contributions1 helpful vote
This is our 2nd time visiting here (1st time is in 2010)...things change a lot!! So disappointed!! -The lady at the reception is very impolite (even we spoke in Thai language). Not so welcome. -The breakfast is not good. Poor quality especially bread. No manager is taking care of the restaurant, very difficult to communicate. **lots of flies around the dining area!! -By the way, the location is good, -but we will not go back there again! - Also too many noisy Chinese tourists!
Read more
Date of stay: May 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
som_gc wrote a review Jun 2017
Singapore, Singapore190 contributions97 helpful votes
We booked a snorkelling trip with them. But we didnt have a good experience. Our tour guide James was very rude. He shouted at my wife infront of the whole tour group; the reason was we told him that the snorkelling mask was leaking water and the current was too strong which he didnt clearly clarify to the group. Not just us , he also shouted at group of other Chinese tourists as well. Three of the tourists were not able to swim back to the boat because of the current , they were ready to leave them and go after the other people protested they went and retrieved them. The snorkelling masks were very old and dirty. They were leaking water. The staff didn Overall the tour guide James was very rude and arrogant and didnt care about safety of passengers. The restaurant in the resort served substandard food.
Read more
Date of stay: June 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Orrisons2014 wrote a review Mar 2017
East Peoria, Illinois44 contributions5 helpful votes
The resort ground is well kept, quiet, the room we stayed in a bit old and run down, and the food was good. No beach, you will have to walk about 5 minutes to Siam beach which is a nice white sand beach and good for swimming. Staff was friendly and helpful.
Read more
Date of stay: December 2016
Value
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
PRICE RANGE
$57 - $92 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ban raya resort and spa, ban raya hotel rawai
LOCATION
ThailandPhuketKo Racha Yai
NUMBER OF ROOMS
48
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Ban Raya Resort & Spa
Which popular attractions are close to Ban Raya Resort & Spa?
Nearby attractions include Coral Island (0.4 km), Chalong Jetty (0.2 km), and Easy Day Thailand (0.3 km).
What are some of the property amenities at Ban Raya Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Ban Raya Resort & Spa?
Top room amenities include air conditioning, a refrigerator, and a desk.
What food & drink options are available at Ban Raya Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Ban Raya Resort & Spa?
Conveniently located restaurants include Kan Eang​@Pier​, Pizzeria Agli Amici da Michele & Jimmy, and ASADO Gaucho Grill.
Are there opportunities to exercise at Ban Raya Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Ban Raya Resort & Spa have an airport shuttle?
Yes, Ban Raya Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ban Raya Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ban Raya Resort & Spa?
The staff speaks multiple languages, including English and Thai.