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Novotel Phuket Surin Beach Resort

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Traveller (1097)
Room & Suite (270)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent40%
  • Very good34%
  • Average18%
  • Poor4%
  • Terrible4%
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. Siam Adventure Club features exclusive world-class entertainment and modern amenities for an unforgettable adventure. Feel welcome with our squad of rangers and Elfie the Elephant welcoming you from your first steps into the resort. During your stay, take advantage of the marvelous Kid’s world, the modern Arcade Game’s room
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Property amenities
Other Russian
RTR
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Family
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:UP TO 30% - EARLY BOOKING
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Reviews(1,035)
Traveller rating
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memoi228
Windsor, United Kingdom
913
Reviewed 1 week ago
We stayed at this hotel in the first week of November and upon entering the hotel we realised that we had arrived at a kids paradise and that our kids would be in heaven during our stay. This is a true family resort with fresh and modern hotel rooms. We had a pool view room and it is highly recommended as you can just walk out straight to the pool. The cleaning staff are truly amazing and our room was always spotless. The staff for the kids entertainment are hardworking and will do anything to keep your kids happy. I believe that the kids club was under new management when we were there so it wasn't so organised but the staff at the kids club (Chodkee and the other girls and boys) were working from early morning to late at night to make everything running smoothly. They have a cinema room for the kids which is absolutely amazing as next to it they have a great bar that sells fabulous cocktails (Happy hour is on daily and they have fab entertainment, boardgames or pooltable) where we could sit and have drinks while the kids watched a movie. At the reception there is a gentleman most of the days whose name is Kim and he is absolutely fabulous. He is super experienced in the hotel business and knows how to help with any query. I would recommend this hotel for families who like to have holiday in a modern resort with lots of kids entertainment.
Thank memoi228
Kellie W
Lithgow, Australia
315
Reviewed 1 week ago
*Delayed Review: I picked the Novotel @ Surin Beach, as we wanted somewhere away from the hustle & bustle....we got that. The resort is lovey, the staff are even lovelier....the room was a good size and right next to the pool. We obviously stayed in a quiet time, which was both good & bad......good as the the service was personal & quick, we didn't have to fight for space around the pool, or line up for breakfast.....but was also (slightly) bad, as the resort just lacked a bit of atmosphere; when it was so empty. We stayed when they were obviously doing up/renovating 3/4 of the resort & they only had one side open/booked. We stayed here with 2 teenage girls, who obviously love just chillin & relaxing with screen time by the pool, but would of also loved some other activities to do aswell?! All in all the resort is great, the food was always good, (cocktails even better)...& we actually had one of the hottest salads on our trip @ the bar - which was delicious! NB - We did eat outside most of our stay....as it was half the price of the resort. We would recommend 'Audy Restaurant' just down the road, every day of the week....& they pick up up in their lil' tuk tuk ute.
Thank Kellie W
Echohz
Melbourne, Australia
79
Reviewed 1 week agovia mobile
Staff from kids adventure club are amazing. The male leader and his team makes kids their top priority at all time. Kids games extends beyond just the kids club, cards games, water slides, foam party. New established cinema was a very comfortable, cool retreat during the day. Ice cream shop was inviting and friendly, was ask one of the kids favourite. It was clear the entire hotel team was dedicate to make this resort as kids friendly as possible.

The new night Italian Seafood Buffet by the pool side was about to start in mid December. We observed a demo run while we stayed there. The dinner was served outdoor under star lights surround by water. It would be a good treat for couples or just the parents.

Beach was a short stroll from the hotel, with nice eat out along the the beach. Very easy to cross the street with young children. A half finished stadium nearby, where local kids played soccer.

Overall, we wish we had stayed more nights at Surin Novotel.
Thank Echohz
TravellingWilburys
Australia
12179
Reviewed 1 week agovia mobile
This hotel caters ONLY for families. If you want peace and quiet, don’t stay here as it is very noisy. Stay at the Manathai or Twin Palms which is next door. The rooms are very basic and small, even the ground floor terrace rooms with pool access.
1 Thank TravellingWilburys
Response from gm_novotelsurin, General Manager at Novotel Phuket Surin Beach Resort
Responded 1 week ago
Dear Valued Guest, Thank you for sharing your experience online. At Novotel, we are dedicated to creating experiences our guests love, we are sorry to read that your experience at the Resort couldn’t meet your expectations. We are indeed a friendly-family resort but also cater to couples. We are taking your comment into account for the further improvement. I truly hope you would allow us with a second chance to welcome you back again in the future and serve you with the better services that meet your expectation. Kind regards,
glnomad
Singapore, Singapore
225124
Reviewed 2 weeks ago
Short 5 minutes walk from Surin Beach, its in quiet area. Rooms were decently sized and we stayed for two nights. The hotel seems to cater to tour groups from Russia / Eastern Europe. It was not a gd stay - the toilet flush was leaking during the night and we had to switch off the water supply. The aircon was super noisy. On the other hand, shower pressure was light. Breakfast service was bad - chaotic, insects flying around and poor tables management - a single person sitting in a table for 4 whereas a family of 3 being squeezed into a table of 2! Mgt shld prob look into seperating tour groups in another area. Service was just ok - receptionist were friendly but others less so.
Thank glnomad
Response from gm_novotelsurin, General Manager at Novotel Phuket Surin Beach Resort
Responded 1 week ago
Dear Glnomad, Thank you for sharing your experience with the other travelers. We are delighted to know that you enjoyed your stay thanks to resort location easy access to Surin Beach just 5 minutes walk, the room with the tranquil atmosphere, but most importantly for the dedicated attention from our Heartists. However, we truly sorry for the discomfort you may have experienced regarding the air-conditioner, the bathroom, the breakfast services. Please rest assured that we are taking your comments into account seriously for the further improvement. Should you decide to give our hotel a second chance, you are always more than welcome to contact me personally on my email ha3x1-gm1@accor.com and I truly hope you would allow us with a second chance to welcome you back again in the future and serve you with the better services that meet your expectation. Warmest regards
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Questions & Answers
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sarel206
6 November 2018|
AnswerShow all 3 answers
Response from 1973AK | Reviewed this property |
Do a self drive if u can. Roads are not difficult to navigate in Phuket. A small car is no more than RM$100 per day. You will be more mobile and explore more places with a car
1
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Maria K
29 October 2018|
AnswerShow all 2 answers
Response from 1973AK | Reviewed this property |
Yes it should be smoke free. Even by the pool in open air. I had personally asked a guest to stop smoking at the deck chairs so near to the slides where kids are playing. You may like to alert staff to remind guests about... More
0
Votes
Room Tips
"Pool side rooms were the best"
310abhis
2 weeks ago
Read review
"ours over looked the pool and was excellent fully recommended air con was v v gd"
Brianlp2017
4 weeks ago
Read review
"ground floor poolside suite"
chickabigpond
7 Oct 2018
Read review
"ground floor pool access was our choice."
1973AK
22 Sep 2018
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PRICE RANGE
US$ 62 - US$ 259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard phuket at surin beach hotel 1234587courtyard hotel cherngtalayphuket courtyardcourtyard surin beach
FORMERLY KNOWN AS
DoubleTree Resort by Hilton, Phuket-Surin Beach
LOCATION
ThailandPhuketThalang DistrictChoeng Thale
NUMBER OF ROOMS
254
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