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Novotel Phuket Surin Beach Resort.

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Novotel Phuket Surin Beach Resort.
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1,038 Reviews from our TripAdvisor Community

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Showing 791: English reviews
Reviewed 1 week ago NEWvia mobile

We booked our stay through a deals site and was pleasantly surprised that they gave us a room that was newly refurbished. The room was generously spacious and it was better than a home away from home. The best gems of this resort however are the staff. Accommodating, genuinely friendly and warm. We were greeted by Kong the front desk...

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Helpful?
Thank Janessa S
Canberra
Reviewed 1 week ago via mobile

Surin beach is not close to anything, dining in the area is not great and there are no shops or fast food other than a few convenience stores. However, if you want to stay near a beach in a family friendly hotel and also want to travel out to Patong (much more shopping and dining), this is the hotel for...

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Helpful?
Thank CanberraCc84
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear CanberraCc84, Thank you for your valued feedback. We are delighted to know that you were happy with our staff, shuttle bus service, food and cleanliness. However, we apologize for your inconvenience about an air conditioning and Wi-Fi connection. I will raise this matter to our team to improve them accordingly. We will look forward to welcoming you again. Feel...

London, Canada
Reviewed 2 weeks ago

My family had an incredible time at the Novotel Resort. The Staff was amazing and made sure we had everything we needed. I would recommend them for anybody looking for great value at a wonderful resort.

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Helpful?
Thank robfox111
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear robfox111, Thank you for your positive feedback It's great to know that you had an incredible time with us. Our staff is willing to serve the best services to all lovely guests. We hope to welcome you again next time you fly to Phuket. Feel free to contact me for your next trip on fraser.ross@accor.com Best regards Fraser Ross,...

Brussels
Reviewed 2 weeks ago

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Helpful?
1Thank U9140YIjanb
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

New Delhi, India
Reviewed 2 weeks ago

Such a nice, colorful and kid friendly property. Great ambiance, great food and amazingly helpful staff !! Comfortable, cozy and easy access to the beach.Great for a family vacation since the property is extremely kid friendly.

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Helpful?
1Thank NikitaAg
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear NikitaAg, Thank you for sharing your great experience in our hotel. It’s great to know you enjoyed our facilities, food, and staff. We hope to welcome you and your family again next time you plan to Phuket. Please let me know if there is anything I can help for your next visit , you can contact me anytime on...

Budapest, Hungary
Reviewed 3 weeks ago

We were in this resort for almost a whole month in October 2016. We tried everything in the hotel and we had enough time to evaluate the staff, the location, the beach, the food etc. Our very short evaluation: This place was definitely one of the best ones we have ever visited and stayed! And it is because of the...

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Helpful?
3Thank Erika L
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear Erika L, Thank you very much for your fantastic review. We are ecstatic to hear that you were satisfied with our staffs, foods and facilities. I will pass your feedback to our team especially Jason, our chef, Nu, Vivi, Alan and Sandra. Your feedback will definitely encourage us to give the highest standard of services. Feel free to contact...

Perth, Australia
Reviewed 4 weeks ago

Hd a great week at the Novotel surin beach with the family my 2 children loved as did we the pools and water slides a massive hit with the kids, the hotel was great the team at the Novotel did not disappoint and always willing to help, The free shuttle to and from Patong was excellent great drivers and times....

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2Thank TroyDaxter
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear TroyDaxter, Thank you for your valued feedback. Great to know that you and your kids were happy with our swimming pool, waterslides and our team. We aim at serving guests both adults and kids with the highest standard. However, we apologize for inconvenience about the hard bed. We will raise this matter to our team to improve it accordingly....

A TripAdvisor Member
Level Contributor
1 review
2 helpful votes
Reviewed 28 October 2016 via mobile

Recently visited with our 4 small children. Staff were amazing, rooms were clean, pool and slides were a hit and food was great (especially the banana bread) Thanks to chef Jason, Mercedes Benz and Bass for making our holiday a happy experience to remember. Will definately recommend to others.

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2Thank A TripAdvisor Member
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear valued guest, Thank you for your nice feedback. It is good to know that you and your kids were delighted with our facilities and staff especially Jason, Benz and Bass. Next time, you may bring your kids play at Kids world where has a lot of fun activities like video games, ball pits, painting and more. We will look...

Sydney, Australia
Reviewed 27 October 2016 via mobile

Great resort for kids, plenty for them to do in the resort. Kids Club is one of the best I've seen. Food and beverage packages to suit the whole family. Rooms a little dated, although in excellent clean condition. Well above the average 4 star hotels in Thailand. We will definitely be recommending this resort to our friends.

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Helpful?
4Thank Craig John E
Fraser R, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear valued guest, Thank you for your nice comment. It is fantastic to hear that you and your family had a great time with us. It will be wonderful to welcome you back and please let me know when you plan to revisit on fraser.ross@accor.com. Tropical regards Fraser Ross, General Manager

National Capital Territory of Delhi, India
Reviewed 18 October 2016

We had a great time with kids in this hotel. The kids enjoyed each part of the hotel. Although there interaction before checking in was not so good but the front desk is absolutely amazing in trying to understand your requirements. The rooms were good and they gave us interconnected rooms on request. The swimming pool with slide, gym, recreation...

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2Thank wishgo
Fraser_Ross, General Manager at Novotel Phuket Surin Beach Resort., responded to this review

Dear wishgo, Thank you for spending your time to give us a valued comment. We are very appreciated to know that our facilities including a room, swimming pools with watersildes and the finess center could make you happy. In addition, we are glad that you were enjoy a breakfast. Every meal in the hotel came from our professional chefs. However,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Just steps from the crystal waters and white sands of Surin Beach, the Novotel Phuket Surin Beach Resort offers the perfect retreat. Contemporary comfort, a warm welcome and a cool welcome drink on arrival helps make your stay stress-free. Located just 30 minutes drive from Phuket International Airport and 25 minutes from the nightlife and shopping of Patong, you can really make the most of your time in one of Thailand's premier beach resorts. Stay connected from your deluxe room or suite at this resort-style hotel in Phuket thanks to high-speed internet access. Relax in front of the flat-screen TV as you watch a movie, or unwind on your private balcony or terrace. The white sands of Surin Beach are just a short stroll away as is the popular Catch Beach Club. ... more   less 

Additional Information about Novotel Phuket Surin Beach Resort.

Address: 106/27 Moo 3 | Surin Beach, Choeng Thale, Phuket 83110, Thailand (Formerly DoubleTree Resort by Hilton, Phuket-Surin Beach)
Region: Thailand > Phuket > Thalang District > Choeng Thale
Price Range: ₹ 4,152 - ₹ 17,969 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Phuket Surin Beach Resort. 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
Courtyard Phuket At Surin Beach Hotel 1234587
Courtyard Hotel Cherngtalay
Phuket Courtyard
Courtyard Surin Beach
Novotel Phuket Surin Beach Resort. Choeng Thale
Hotel Style:
#12 Spa Hotel in Choeng Thale
#13 On the Beach Hotel in Choeng Thale
#14 Romantic Hotel in Choeng Thale
#15 Family Hotel in Choeng Thale
#15 Luxury Hotel in Choeng Thale
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Phuket Surin Beach Resort. staff and other travellers.
39 questions
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Questions? Get answers from Novotel Phuket Surin Beach Resort. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms have much better balconies and you can walk into the pool.”
 of 5 bubbles michielb760, 6 Sep 2016 | Read review
“If you want to be right at the swimming pool without any steps, ask for a ground floor unit.”
 of 5 bubbles ashleymG9693GJ, 13 Aug 2016 | Read review
“ground suites are large and sunny”
 of 5 bubbles 810saleha, 10 Jul 2016 | Read review
“We chose a pool suit which gave easy access to the pool, bars, and offered a nice view”
 of 5 bubbles 297maryannp, 22 Jun 2016 | Read review
“Pool suit are very nice”
 of 5 bubbles fpattinson55, 22 Jun 2016 | Read review
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