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JW Marriott Phuket Resort & Spa

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3,500 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Phuket Resort & Spa
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Showing 2,768: English reviews
singapore
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 October 2015

I have stayed at Marriotts Phuket Beach Club and the JW Marriott Phuket Hotel 8+ times between the two hotels (1 gigantic resort) The villas this time had been spruced up. New paintings on the wall, new bed linens, new dining room chairs. There was a new slip cover on the couch- however couch cushions should have been replaced. The... More 

Helpful?
Thank bobosing
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear bobosing, Thank you very much for staying again at the JW Marriott Phuket and for taking the time to provide us with your feedback about your Resort experience. We will definitely relook at our take away Food Items to assure our Guests will receive what they are expecting and paid for. The comments about the hair conditioner and not... More 

1 review
Reviewed 4 October 2015 via mobile

My husband and I together with our three kids (aged 10, 8, 4) have had a fabulous 9 days staying at JW Marriott Phuket. The resort is beautiful and staff were incredibly friendly and helpful. Breakfast was a highlight for all and special thanks to Supaporn and her team for the care and attention they gave. Su really went out... More 

Helpful?
Thank Lara L
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Mrs. Lara L, Thank you very much for staying at the JW Marriott Phuket and for taking the time to provide us with your fabulous feedback about your Resort experience. It was a great pleasure organizing for your daughter a Birthday cake to make her Day more memorable, thank you for remembering our colleague Supaporn who was organizing for... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2015 via mobile

I love to revisit here. Good suite, good service, and good food. No worry about traffic or security. My kid can go pool or beach. Can explore some new places or activity each time. My wife and I can relax and recharge. Just relax, recharge, relax, recharge.....

Helpful?
Thank Ken C
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Mr. Ken C, Thank you very much for staying at the JW Marriott Phuket and for taking the time to provide us with your great feedback about your Resort experience. Indeed, this is the place to be, to relax and to recharge your batteries. I’m glad you and your entire Family enjoyed your time with us and we hope... More 

1 review
Reviewed 3 October 2015

Another wonderful stay at the J W Marriott - wonderful welcome and VIP Treatment by Khun Yao and her staff, Khun M Khun Sai and Khun Aui. Long Island Ice Tea was delicious and little elephant made of towels a nice touch to go along with the great band. Thank you for your wonderful service and see you all again... More 

Helpful?
Thank Zane H
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Mr Zane H , Thank you very much for staying at the JW Marriott Phuket and for taking the time to provide us with your wonderful feedback about your Lobby Lounge Bar experience. It is a pleasure to read that you liked the Long Island Ice Tea and that you met one of our lovely Elephant Towels. Thank you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 October 2015 via mobile

My family and I had a great visit at the JW Marriott and got the unique chance to see their SERVE program in action by meeting with the one and only blind captive sea turtle in the world known as "Tommy" along with their Director of CSR Sean Panton. We really enjoyed our stay and the interactive experience visiting one... More 

Helpful?
1 Thank Matthew M
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Matthew, We are indeed fortunate enough to be so involved with the turtles and we are delighted to hear that you enjoyed the experience as well. Sean is so passionately involved in this program that one cannot help but be infected by his energy. Do come back and visit Tommy, Jerry and Keaw soon. Best regards, Ashley More 

1 review
Reviewed 2 October 2015 via mobile

Fantastic bar and relax with lovely service lobby bar team special thank you for Yao Aui sai Mai Hwan Nan Beer Aof M and X for make our specail time but phadtai shood have king prawn hope when I back phadtai better

Helpful?
Thank Som R
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Som R, We will definitely pass on your thanks to the amazing Sala Sawasdee team who do everything in their power to ensure our guests leave with wonderful memories. Of course it helps facing the gorgeous reflection pond! Do come back and visit us soon. Best regards, Ashley More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2015

We ve just spent almost 2 weeks on this property at room 251; the service level highly increased compared to 4 month ago; I had nothing to complain for 2 weeks and that's amazing I could mention : very well done the housekeeping, good supervising (I am very particular about housekeeping). Names to mention Ms.Wilai and Ms. Nattha (these people... More 

Helpful?
Thank AnaMariaRb
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear AnaMaria, Thank you for taking the time to remember and give recognition to so many superstars in our team. It is because of their passion for what they do everyday that makes this an amazing experience for our guests. We are glad you enjoyed your stay and look forward to welcoming you back again. Best regards, Ashley More 

Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2015

Fantastic Resort the over.. As far as the staff very helpful and polite..The service levels at this hotel are extremely high..special thanks to Sayana from Marriott cafe for her kindness, she was extremely helpfull and kind!!! The restaurants in the resort were very good ..The bottom line I would highly recommend this Resort!

Helpful?
1 Thank lili947
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear lili947, We are so proud to hear that Sayana has taken such great care of you and that you had a fantastic time. We look forward to the opportunity of welcoming you back again soon. Best regards, Ashley More 

South Korea
1 review
Reviewed 30 September 2015

They are lovely and funny. I am happy very times when I talked with their.they can make me laugh .thank you for take care me same your family. ( khun Noppamas, khun Auily lobby bar ) I hope to visit here again. I am promise.

Helpful?
Thank Blacklabell
janine_gerlich, Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear Blacklabell , Thank you very much for your lovely feedback and for recognizing our wonderful Team from the Lobby Bar, it is a pleasure to read that you had a great time and that we were able to make you laugh. We hope to welcome you and your family back again Greetings Janine Gerlich Director of Food and Beverage More 

Hong Kong, China
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2015

We have been coming t this resort now for 8 years. Set on a huge plot of land with beautiful setting and friendly staff - We consider it our home away from home. Our kids measure all other hotels against this incredible resort. So much to do -tennis, gym, cycling. Or, nothing to do but chill out at the many... More 

Helpful?
Thank aussiebloke2810
Ashley L, Resident Manager at JW Marriott Phuket Resort & Spa, responded to this review

Dear aussiebloke, Thank you for taking the time to write a review of the resort. We hope that you have seen the continuous improvements we have worked on over the years. We are so proud to hear that your kids measure other hotels against ours which goes to show how much fun they have here! We look forward to welcoming... More 

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Deluxe Room with Garden View (63)
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North Pool (20)
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Ocean Front One Bedroom Suite (81)
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Spa
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Beachfront
Food & drink at the hotel
Siam Deli
Siam Deli
Cuisines: Cafe, Asian, Thai, Delicatessen
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural beachfront. Fifteen minutes north of the airport, the resort comprises 265 spacious rooms including 13 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby. ... more   less 

Additional Information about JW Marriott Phuket Resort & Spa

Address: 231 Moo 3 | Mai Khao Beach, Mai Khao, Phuket 83110, Thailand
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: ₹ 9,802 - ₹ 41,401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Phuket Resort & Spa 5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Jw Marriott Phuket Hotel Mai Khao
Jw Marriott Phuket Resort And Spa
Jw Marriott Mai Khao
Marriott Phuket
Phuket Marriott
JW Marriott Phuket Resort & Spa Mai Khao
Hotel Style:
#1 Business Hotel in Mai Khao
#2 On the Beach Hotel in Mai Khao
#2 Spa Hotel in Mai Khao
#2 Top resorts Hotel in Mai Khao
#2 Luxury Hotel in Mai Khao
#4 Family Hotel in Mai Khao
#5 Romantic Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phuket Resort & Spa staff and other travellers.
155 questions
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Questions? Get answers from JW Marriott Phuket Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a high floor with a nice view, that way you won't have anyone above you making noise”
 of 5 bubbles O3675VGcindyh, 30 Nov 2016 | Read review
“Rooms near the North Pool are best for travellers without children (kid free pool)”
 of 5 bubbles Admin44, 28 Nov 2016 | Read review
“Suggest a room on the ground floor close to one of the many pools”
  • View from terrace to bathroom
  • Private terrace and straight walk to pool
 of 5 bubbles johnjH5991RP, 27 Nov 2016 | Read review
“great facilities and educative center for Kids for turtles.”
 of 5 bubbles abueli7, 15 Nov 2016 | Read review
“Rooms on the first floor have a bigger terrace, but rooms on 2nd and 3rd floor have a better view.”
 of 5 bubbles Klaus_und_Elke, 15 Nov 2016 | Read review
5 of 5
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