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231, Moo 3 Phuket, Mai Khao, Phuket 83110 Thailand
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phuket Resort & Spa
Updated 20/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 23 in Mai Khao
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
JW Marriott Phuket Resort & Spa is set in lush tropical gardens, with 17 kms of natural oceanfront. Twenty minutes north of the airport and steps from Mai Khao Beach, our Phuket, Thailand resort's grounds comprise 262 spacious rooms including 12 suites, all facing towards the Andaman Sea. Facilities include eleven restaurants and bars, Thai cooking school, three magnificent pools, full-service Mandara Spa, on-site turtle shelter, shopping arcade, activities-packed kids club including on-site turtle shelter. The fitness center includes two tennis courts, yoga sala. Golf available nearby.
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Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Plunge pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Table tennis
Waterslide
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Open-air bath
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Soundproof rooms
Bathrobes
Additional bathroom
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
English, Chinese, Filipino, Thai
Hotel links
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
34Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
6178Reviews381Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Sri wrote a review 15 May
Doha, Qatar2 contributions
JW Mariott Concierge Ambassador, Oy is entirely instrumental. We arrived at the hotel on May 6th, 2022. We were relatively new to the place and did not have time to plan our trip well in advance. Our trip was made memorable. Oy, who helped us arrange and connect with the best tour operators. The JW Mariott hotel in Phuket was a great experience overall. Staff were courteous and extremely helpful.
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Date of stay: May 2022Trip type: Travelled
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Aditi wrote a review 15 May
1 contribution
We had a wonderful 4 day stay in at this beautiful resort in Phuket. Everything was at par excellence. The restaurants especially Ginja were superb. Molly, Nveng and Mai made our dinner time delicious and special. Our housekeeping staff took effort to celebrate my birthday. Special call out to Fai- thank you!! Finally I would want to call out Oy at the concierge for guiding us with the sightseeing itinerary. Thank you everyone at JW Marriott - we indeed had a time of our lives!
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Date of stay: May 2022Trip type: Travelled
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NYCshopper wrote a review 11 May
New York City302 contributions487 helpful votes
We recently spent 5 nights at the JW Marriott Phuket and we had a very nice time. I think with 2 covid years and so many empty hotels around the world this trip was Major culture shock for us. We visited on a Holiday weekend unbeknownst to us and for 3 of our 5 days we felt like breakfast was being held in a Nursery....not a dining room...We choose this hotel as we had stayed here before....it is most definitely a Value property as opposed to a luxury property with quite large rooms and is part of a huge resort complex which has a time share resort and several other hotels all with the same Marriott owner. Positives and Negatives are below.....we would not return to this property. Positives: Beautiful property, like a gorgeous Garden of Eden right on the beach. Friendly , Friendly staff who could not be nicer Large Room size Nice pool areas for both Children and an adults only pool Very inexpensive prices for a hotel of this caliber Extensive breakfast buffet Ability to book large suites for low prices if you catch it right. A veritable UN of guests, front desk told me the breakdown was India, Singapore, Malaysia, British, French, Americans etc....surprisingly few Thai's....but my Thai friends prefer newer properties, so that explains that. Part of Marriott Bonvoy...so can earn and use points, though few suites to upgrade into...so if you want one, buy it. Negatives: Holiday weekend, we counted over 35+ babies under the age of 2 screaming their guts out at the breakfast buffet...noisy was not the word. Parenting was no where to be found. Beware holidays and weekends we were told are like this. Rooms are poorly connected for charging electronic devices. Rooms are in dire need of renovation When breakfast buffet is full or too loud, if the hotel is full enough they open the Deli downstairs for overflow...it is poorly lit and like a dungeon. Food prices at this resort are high for portions that are small....I don't mind paying however they need to provide some food. The beach has jelly fish warnings and the water can be treacherous....but they have beautiful pools. They also have an adults only pool. Hotel rooms are basically the same, locations is what differs and few suites to choose from. This is an OLD property in both design and execution There are flies around any outside dining, and many of them, as well as when you are sitting by the pool.....Many flies. Let me be clear that this is Clearly a Family with Children resort property. There is nothing Romantic or quiet about it. Even during dinner at the Italian restaurant a group of 15 showed up for dinner. Parents sat together (8) and the children(5-10 year old's) were placed at the other side of the restaurant (7)...right by us....They were noisy and poorly behaved and what to say? Good parenting was not on display at this property and it was both sad and upsetting to experience, but alas not the hotels fault. We were able to use Grab or local taxi's and eat most of our dinners out. We had some fabulous food in the surrounding areas, truly spectacular. Some helpful information......The Italian restaurant is only open for dinner however their Pizza oven starts up from 11-11 I believe they told us.....so you can order delicious fresh pizza all day long to any venue or pool. IF you are eating lunch at the Deli restaurant, you can add in an order sushi from Benihana next door...it was delicious. However note that Bonvoy members get a discount on food but Not in Benihana as that is an outside vendor....fyi. This resort would also be a great place for a conference. Wishing everyone a lovely holiday.
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Date of stay: May 2022
Value
Service
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DXB_Mike wrote a review 10 May
Dubai, United Arab Emirates266 contributions95 helpful votes
+1
While we usually stay at the Marriott’s Mai Khao Beach, our Vacation Club “home”, this time we joined 3 other families at the JW Marriott Phuket Resort & Spa, literally just around the corner. While we could have booked using our Vacation Club points, the cash rate was so low, we opted to pay cash instead. We booked a ground floor garden access room with 2 queen beds, and submitted SNAs. As it was a busy time (on some days, the JW was at 100%), the SNAs did not clear, but the room we got was what we wanted in the first place and was spacious enough. Since se have been coming to Phuket for the last 10 years, sometimes twice a year, we had already stayed at the JW a few times. I communicated with Front Desk a few days ahead of the check-in, to arrange airport pick-up, book a round of golf, etc. The arrival was smooth, and Jay at Front Desk was fantastic, making quick work of our check-in. We were welcome as Ambassador guests, a nice quiet room was allocated to us, and we chose the breakfast for all 3 of us as welcome amenity. As there are already many photos of the JW on this group, I only show the small room extension, ideal for stretching out and relaxing, and some outdoors photos. The garden access rooms also have a small outdoor terrace with deck chairs. George the GM runs a solid crew, and we always felt welcome by all the staff. Housekeeping worked like clockwork (thank you Lily, the Executive Head of Housekeeping, and her team!), the concierge desk was effective, and apart from the staff wearing masks, there was no sign of COVID restrictions. Dinesh, the new F&B Manager (he started at the JW some 4 days before our arrival) was busy. And he had a challenge ahead of him, too. While all the F&B outlets served quality food, we had countless issues with orders being mixed up (sometimes repeatedly) and service being less than careful. This could be due to the fact that the resort was at capacity, but they still need fixing. I met with Dinesh and I believe that they will get this sorted out. We had a fantastic stay, were genuinely cared for, and we look forward to returning. I can wholeheartedly recommend the JW Marriott Mai Khao.
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Date of stay: May 2022Trip type: Travelled
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andres wrote a review 9 May
Abu Dhabi, United Arab Emirates1 contribution
We had an amazing time. The hotel facilities were great, the infrastructure is lovely and the food and drinks are good. Breakfast was particularly delicious. Two additional highlights; the kids club and pool were really nice and the concierge were very helpful and quick for everything.
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Date of stay: May 2022Trip type: Travelled
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juliana_tsewaiyi wrote a review 9 May
Hong Kong, China9 contributions1 helpful vote
My family enjoyed so much here. Nice room, delicious breakfast, friendly staff and well organised activities. We joined the Yoga, Tai Chi, and Workout section. Good workout section during the holiday. JW Marriott also have live music from Tuesday to Sunday night. Good atmosphere with some music. We appreciate Sul, Dinesh and Beer professional and sweet services. They are super nice. Thanks for giving us a memorable holiday.
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Date of stay: May 2022Trip type: Travelled
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doctorgupta wrote a review 9 May
Singapore, Singapore15 contributions18 helpful votes
Had a fabulous trip at our second home the JW Marriott for a whole week. The highlight was the fabulous concierge Oy who not only answered all my questions patiently but also gave amazing suggestions and handled all the booking for us. Loved her honesty about what’s best suited for us and her willingness to go the extra mile to help us esp considering we have a young family. Absolutely looking forward to our next trip in Aug where Oy will be taking care of our restaurant bookings and tours even before we reach!
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Date of stay: May 2022Trip type: Travelled
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Sarah A wrote a review 9 May
1 contribution
This is our second time visiting this hotel and we loved it just as much. Our first time in the hotel was in 2006 and the second time was in 2022. We experienced on this trip multiple restaurants in the hotel including the deli and the Italian restaurant also the room service and pool side restaurant. The food and prices were great! We concluded our stay by visiting Phucket Elephant Care that Oy the legend concierge booked for us. She was very helpful and explained the different packages that were provided. Without the help of Oy, we wouldn’t be able to choose the correct package for us. It was a great experience and we enjoyed seeing and feeding the elephants. I can’t wait to visit this hotel again!
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Date of stay: May 2022Trip type: Travelled
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Stuart F wrote a review 9 May
4 contributions3 helpful votes
Stayed at JW for two weeks in April/May. Wonderful hotel made very special by a wonderful team. The south pool headed by Nuay and his team very helpful, nothing too much trouble. Pla the Cucina manager s brilliant and our Housekeeper Poon efficient, friendly and a joy to talk to. This is a great resort hotel - thanks JW! We’ll be back ASAP. Stuart & Moira
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: We stayed in 169 Garden Room which was fab
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S W wrote a review 9 May
Bangkok, Thailand7 contributions
+1
Had heard a lot about this property which is why we booked it even tho we knew it’s on the other side of Phuket. However NOTHING disappointed here. From the location to the property and the guests. Everything was so clean but what worked the best was the hospitality. Each time you crossed the staff ‘svadhika’ was coming your way w a big smile even tho it was behind the mask. The rooms were amazing bed so comfortable. I even got sick but they ensured that we are as comfortable as possible. The pool team was great - they would keep checking on you and make sure your drink was refilled be it liquor or just water. Definitely coming back here again!!! Special shout-out to NOM from the pool side and everyone else!!!
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Date of stay: May 2022Trip type: Travelled
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PRICE RANGE
$112 - $357 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott phuket hotel mai khao, jw marriott phuket resort and spa, jw marriott mai khao, marriott phuket, phuket marriott
LOCATION
ThailandPhuketThalang DistrictMai Khao
NUMBER OF ROOMS
262
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Frequently Asked Questions about JW Marriott Phuket Resort & Spa
Which popular attractions are close to JW Marriott Phuket Resort & Spa?
Nearby attractions include Turtle Village Shops & Cuisine (0.3 km).
What are some of the property amenities at JW Marriott Phuket Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Phuket Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Phuket Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at JW Marriott Phuket Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to JW Marriott Phuket Resort & Spa?
Conveniently located restaurants include Rim Nam Pool Bar, La Sala - Anantara Mai Khao Phuket Villas, and Benihana.
Are there opportunities to exercise at JW Marriott Phuket Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Phuket Resort & Spa have airport transportation?
Yes, JW Marriott Phuket Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Phuket Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Phuket Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phuket Resort & Spa?
The staff speaks multiple languages, including English, Chinese, Thai, and Filipino.