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Grand West Sands Resort & Villas Phuket

Expedia.comUS$ 77*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 89*
US$ 77*
US$ 89*
US$ 77*
US$ 89*
US$ 77*
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Grand West Sands Resort & Villas Phuket
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1,059 Reviews from our TripAdvisor Community

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There are newer reviews for Grand West Sands Resort & Villas Phuket
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Showing 720: English reviews
Al Ain, United Arab Emirates
Reviewed 24 July 2016 via mobile

I didn't think I could love Phuket more than I did, but by the end of our stay here, we're planning our next trip back. From the minute we got out of our taxi van, throughout the check in process, being shown to our villa, our whole stay and our check out was fantastic. The staff are beautiful people who...

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Helpful?
Thank Janzen K
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Janzen, Thank you for your recent stay with us. We are very pleased to know that you very much enjoyed the villa, facilities and services we have to offer here at Centara Grand West Sands Resort & Villas Phuket. It is always a great pleasure to receive positive feedback as we strive to continuously improve the quality of our...

Hong Kong, China
Reviewed 24 July 2016

We stayed in a pool villa which was lovely. The pool and garden area is delightful, the villa was spacious and modern. Some recommendations include : proper servicing of all blinds, some additional comfortable seating in living room, the housekeeping services need to be looked at - our room was not serviced until after 6pm every day. The hotel should...

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Helpful?
Thank Vanessa V
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Vanessa, Thank you for staying at Centara Grand West Sands Resort & Villas on your recent visit to Phuket. We always welcome feedback, the good, the bad and the ugly as it gives us the opportunity to improve areas which do not meet our standards. I am delighted to learn that you enjoyed our villa facilities, pools, beautifully manicured...

Dubai, United Arab Emirates
Reviewed 23 July 2016

This is an average hotel with average service and the only benefit is if you want to use the only waterpark in Phuket. Service is very poor, do not try to eat at the hotel, food is really not good and the restaurant is not clean.

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Helpful?
Thank MOTASEMAG
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Motasemag, We are very concerned to learn about some the negative experiences as mentioned. Restaurant cleanliness is a top priority and we would have taken care of any issues in order to ensure comfort. Please accept our apology for an inconvenience caused. The team has been briefed on your comments and we will be more careful to ensure that...

Melbourne, Australia
Reviewed 23 July 2016

We stayed for 4 nights in a Deluxe Pool Villa, 2 adults and a 13 &14 year old. Kids loved having our own pool, plus we all had a great time at the Water Park. We also had access to the Club Lounge, which just added that extra benefit to our stay. A special thanks to Li for great service...

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Helpful?
1Thank familyhol2016
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Familyhol2016, Thank you for your recent stay with us. We are very pleased to know that you very much enjoyed the Villa, facilities and services we have to offer here at Centara Grand West Sands Resort & Villas Phuket. We do our very best to strive for service excellence and we are very happy to hear that you felt...

New Zealand
Reviewed 21 July 2016 via mobile

Comfortable beds, spacious enough rooms (villas are also amazing) breakfast gets very busy so try to find out when the quiet times are to avoid cues. Our rate included entry into splash jungle. There is a self service laundry down the road from the hotel, opposite 7/eleven. Very helpful staff, Buffy's that operate all the time around the entire complex....

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Helpful?
Thank Peter R
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Peter, We're glad to hear you enjoyed the facilities of the resort and its location on Phuket’s magnificent west coast. Breakfast is indeed the busiest time of day before our guests head out and hopefully, you enjoyed the offer despite feeling that it felt too crowded. We love your feedback and thank you for letting us know that our...

Reviewed 20 July 2016

I have booked it as it has a water park and should be good for a kid. But, we were waited for 3 hrs for a room to be ready . The first room that we got it was not clean up yet. Hotel staff apologies and said that was cause by high occupancy the day befor . Many of...

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Helpful?
1Thank Tap S
karachi
Reviewed 19 July 2016

Was a bit apprehensive about staying at Centara West Sands after reading some of the negative reviews but after spending 5 nights at this great hotel realized all the negative reviews are a bit harsh. The room which was a suite was just perfect with it being spacious , had all cooking facilities like a microwave ,cooker and cooking utensils....

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Helpful?
1Thank sohailisd
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Sohailisd, Thank you for your honest feedback and wonderful review of your recent stay at Centara Grand West Sands & Resort Phuket! We're very happy to hear that our resort met all of your expectations in overall facilities, Water Park, location and services. Your tips as shared will surely be very helpful. I am sure readers will get a...

Perth, Australia
Reviewed 18 July 2016

Just got back wish we where still there. At first we thought oh goodness we are in the middle of nowhere but the resort really grew on me. I liked the fact that it was not crazy like Patong and could just relax and enjoy our break. Loved the water slides went there most days. Then my boys aged 6...

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Helpful?
Thank ailsatoneman
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Ailsatoneman, We're thrilled you enjoyed your stay at Centara Grand West Sands Resort & Villas Phuket and liked everything from the design to facilities and most importantly service. The hotel also aims to be a destination within a destination so there is plenty to do without leaving as you had well experienced from your mention of never getting bored...

Reviewed 18 July 2016

We finished our 3 weeks in Thailand at Centara 3 nights in total. We have 3 kids 4,5,7 and they all absolutely loved it. My 7 year old stopped me on the way up to the top slide and with a massive smile "this is the best resort ever" and we'd been to 5 others over the past weeks. Staff...

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Helpful?
Thank Andy H
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Andy, What an awesome review! We're thrilled you had an amazing time and that the team took excellent care of you and your family. Your review has put a large smile on my face. We love to be part of people’s memories and it seems we are definitely part of yours! The team here is always happy to assist...

Brisbane Region, Australia
Reviewed 16 July 2016

Positive-overall, the staff were very friendly and made us feel at home, they were very helpful. Rooms- we had a deluxe residence which has a king room for parent and double bunks for the kids. Beds were comfortable. Rooms were clean. Lounge room only had 3 one seater seats, which were very hard-obviously not enough seats when you gave a...

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Helpful?
3Thank Rachael M
Denis T, General Manager at Grand West Sands Resort & Villas Phuket, responded to this review

Dear Rachael, Thank you for your candid feedback and for choosing to stay at Centara Grand West Sands Resort & Villas Phuket. We’re happy to hear that you loved the comfortable rooms and our most important asset which is certainly our team. It’s really good to know that you felt well taken care of by them and consider our hotel...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
West Sands Resort & Villas Phuket is located on the west coast of Phuket and set in 47 acres of land with 500 metres of pristine beach frontage on Mai Khao Beach, the longest and quietest stretch of beach on this side of the island. The resort has been designed to blend in with its ecologically sensitive environment, and has its own green systems that ensure the natural resources of the area are conserved.The design focus of the resort is an extensive water park with swimming pools, a lazy river and waterslides, including a huge Super Bowl slide. All rooms, suites and villas are of modern design and are carefully sited to take advantage of the stunning views of the Andaman Sea and Phuket's dramatic hinterland.Although this part of Phuket is renowned for its extensive areas of natural and undisturbed beauty, the resort is only 15 minutes away from Phuket International Airport. ... more   less 

Additional Information about Grand West Sands Resort & Villas Phuket

Address: 65 Moo 4, Mai Khao Soi 4, Mai Khao, Phuket 83110, Thailand (Formerly Centara Grand West Sands Resort & Villas Phuket)
Region: Thailand > Phuket > Thalang District > Mai Khao
Price Range: ₹ 4,331 - ₹ 16,031 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand West Sands Resort & Villas Phuket 5*
Number of rooms: 558
Reservation Options:
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Also Known As:
West Sands Hotel Phuket
Grand West Sands Resort & Villas Phuket Mai Khao
Hotel Style:
#5 Top resorts Hotel in Mai Khao
#7 On the Beach Hotel in Mai Khao
#7 Spa Hotel in Mai Khao
#9 Luxury Hotel in Mai Khao
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Questions & Answers

Here's what travellers have asked, with answers from Grand West Sands Resort & Villas Phuket staff and other travellers.
96 questions
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Questions? Get answers from Grand West Sands Resort & Villas Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Read my review.”
AdrianMitchell, 22 May 2017 | Read review
“Be prepared to have a see through glass wall toilet/Shower room!”
799abdulkadirt, 13 Apr 2017 | Read review
“The south side is closer to the airport, so choose north if you could.”
ShelMelb, 6 Apr 2017 | Read review
“None appeared to have a sea view but you can look out over the lake which was really nice.”
59clairep, 26 Mar 2017 | Read review
“villa is really good”
siennao246, 2 Mar 2017 | Read review
5 of 5
Expedia.com
US$ 77* /night
View Deal
PricelineUS$ 77
Booking.comUS$ 77
getaroom.comUS$ 89
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Prices are for 1 room, 2 adults
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