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Royal Phuket City Hotel

242 reviews
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Traveller (112)
Room & Suite (58)
Dining (36)
Overview
  • Excellent12%
  • Very good44%
  • Average25%
  • Poor10%
  • Terrible9%
Travellers talk about
“old town”(9 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (242)Write a Review
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71
43
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15
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All reviewsold towncomfortable hotelhotel restaurantrooms are largebuffet breakfastpatong beachthai foodthailandgymkohrobinsons
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1 - 5 of 163 reviews
Reviewed 3 days ago via mobile

Having seen on the board outside that they did a British Sunday Roast dinner, and going by the lovely photograph of the dinner on the menu card on the table, we were really looking forward to our meal. However, we were sorely disappointed by it....More

Thank nicksibubs
Reviewed 1 week ago via mobile

waited 20 minutes for a coffee, a water and a so called healthy sandwich. the sandwich was made with old hard tasteless bread, salmon, tomatoes and salad - far too expensive. staff was annoyed that I wanted to sit outside - there are better coffeeshops...More

Thank CarolineBoysen
Response from royalphuket c, General Manager at Royal Phuket City HotelResponded 4 days ago

Dear Coroline Boysen, Please accept my sincere apology on behalf of our Royal Phuket City Hotel. I am very sorry to learn that your experience with our 154 Cafe which should have handled the situation differently and transferred your case to someone with more authority....More

Reviewed 1 week ago via mobile

The general manager Rome is very informative about the places to go nearby. He helps with patience and manner which is satisfactory. The hotel room is clean and comfortable despite the shower is quite hot to bear.More

Thank Wing Tung L
Response from royalphuket c, General Manager at Royal Phuket City HotelResponded 4 days ago

Dear wing Tung, Thank you for letting us know about your recent experience with Royal Phuket City Hotel. We apologize if our service did not meet your expectations, and appreciate you taking time to share your concerns. Our goal is to provide a consistently reliable...More

Reviewed 3 weeks ago

We loved the hotel and the staff but unfortunately the busloads of Chinese tourists that dominated this hotel made our stay very unpleasant. They lack all sense of awareness and etiquette. To see them at the buffet breakfast devoid of any manners and decency really...More

Thank PlaDuk7
Response from royalphuket c, General Manager at Royal Phuket City HotelResponded 4 days ago

Dear PlaDuk7, Your comments regarding the service you received (breakfast service) at our Royal Phuket City Hotel are very important to us. We want customers to enjoy staying at Royal Phuket City Hotel, so your report of disappointing with one of our restaurant for breakfast...More

Reviewed 26 October 2017

The room was surprised bigger than we were expected, hotel overall are totally cleaned and very touching by the friendly staff with their smiles and services. We also had food in our room, food was good, and good time of delivered, service was excellent. We...More

Thank darunee14332
Response from RPC1528, ผู้จัดการฝ่ายประชาสัมพันธ์ at Royal Phuket City HotelResponded 30 October 2017

On behalf Royal Phuket City Hotel. We have to thanks for your review. out Hotel be change about the service and special offer to the guest. Now we have 24 hours room use and breakfast whenever wherever. we're invite you test Hotel fusion food at...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Airport Transportation
Breakfast included
Business Centre with Internet Access
Laundry Service
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Spa
Details
Price range
US$ 50 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Phuket Town
#12 Luxury Hotel in Phuket Town
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 50 - US$ 409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Phuket Town
#12 Luxury Hotel in Phuket Town
Room types
Suites, Non-Smoking Rooms
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Traveller (112)
Room & Suite (58)
Dining (36)
Pool & Beach (3)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Keeshav K
8 January 2018|
AnswerShow all 2 answers
Response from royalphuket c | Property representative |
We charge 800 Baht per person.
1
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Google Translation
Room Tips
"The hotel rooms are always clean but if travelers don't want to be surrounded by rude Chinese tourists..."
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"Deluxe room with bath and shower and high floor like 15-19 is suggested"
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"Deluxe or Business Room was reasonable and comfortable"
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"Big City Hotel, ask for room on top floor in the back with views of the Bay, a junior suite or suite is worth..."
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